Foudys Avis 285

First time ordering from Foudys and very disappointed. I ordered a hoodie which I received within a few days, however as it was too big I returned it, they received the return over a month ago and I have chased them on several occasions without anyone updating me on my refund. Very poor customer service and no one replies to the instant chat messages. I do not recommend this shop.

Over the past few years, my family and I have bought several women's football shirts from both the Foudy's website and the temporary pop-up shop in London, and have been supportive of your promotion of Women's football. However I am not happy with my daughter's recent experience of returning and trying to get a refund on a NWSL shirt she bought.

She received the shirt and quickly realised it was far too big. So we returned the shirt via the instructions on the Foudy's website within 7 days, and the returns package was delivered to Foudy's a few days later per the Royal Mail tracking information. Despite following up by email on multiple occasions during the past 2 months, we have received little communication from Foudy's - we last heard from them at the beginning of April, saying the parcel may be lost. Despite emailing again, we've had no response and definitely no refund has been offered. I feel that they are just ignoring us and hoping we go away!

Overall, if you are 100% sure you won't need to return an item, go ahead and buy. But if you're not sure, avoid purchasing from this company as their customer service and returns process is shocking.

Great service!
I ordered a football shirt with players name on it. When I got confirmation of the order I realised I had ordered the wrong size. Emailed Foudy’s and they amended it for me and my shirt arrived soon after. Top quality goods and customer service!

I have ordered all my Chelsea shirts and a mystery box from Foudys and they have quickly become my go to for anything regarding women's football!

As a Chelsea fan, buying Chelsea Women kits from the online Megastore has mostly been a disappointing experience and I'm so glad I've finally found a place to buy shirts without stressing about anything :)

Thank you so so much!!

Launch day for the Australia kits something wasn’t added to the website as stated in an email. I messaged them and asked. I received a reply immediately. Customer service was brilliant. Even sent me a link for what I wanted to purchase. Ordered on 31/3 received item 2/4. Great company

The item was delivered in a timely manner and was perfect and the cost of it is so competitive. I will definitely be returning for more.

I got exactly what I had ordered, at a great price and in just a few days. I will definitely shop there again. Thank you so much.

Edited to add - it has now been 20 days since I left my initial Trustpilot review, and my issue still hasn't been resolved... I've had to chase multiple times for updates and responses to my emails are slow. I'm still not happy with the service I've been receiving.

Shocking customer service... I've sent several emails and messages on social media since December regarding an order not being delivered and I've not had a single response or reply. It's now been 4 weeks of silence (5 weeks since my item was 'shipped'). I really wanted to support Foudys as I love the idea behind it, so it's such a shame that I've been let down.

Great communication, the order arrived earlier than expected.
I already plan my next order :)

Okay, so first things first;
I want this review to change (as in, I want this company to be and do better), I would love to see improvement. The idea and goal behind Foudys is important, and one to support.
However, the experiences my wife and I have both had with foudys, separately - have not been the best.
One shirt was pre-ordered, just before we were due to recieve it, we recieved an email stating that the shirt is wrongly labelled 3XL (instead of small), but that they'd measured the shirt against a small and it is a small. Highly unprofessional, most other companies would discard this shirt re: the sizing error. It negatively impacts the worth and point of paying £65 for a shirt, and any future sale of the shirt.
Next was a mystery box. We opted for premium. We couldn't really see anything premium about the box, and from emailing was told they'd send something else out as a goodwill gesture - this was never sent.
Women supporting women = fabulous
Authentic shirts = absolutely
Some improvements to be had = yes, and we're rooting for them, but unsure whether to order from them again, unfortunately.

TL;DR
If you're here questioning authenticity or if you should buy, exit out now, and order. You won't regret it.

I feel like I can say I've been a loyal Foudys customer and fan for years. Yes, fan. I am a huge fan first of what Foudy's does for the women's game.
I live in Los Angeles, and it's virtually impossible to get any women's name sets on kits here. Familiar right? That's part of why we love Foudy's, right? Yes, you get it! Every kit is seemingly pressed with care, as we often see on socials, and you can tell. I've ordered kits from official team sites, and they usually require the hassle of dealing with returns or refunds because warehouses accidentally press kits. Not Foudys!
Additionally, the way Foudy's caters to its customers with mystery bundles at a great price and other good deals makes it hard not to choose to buy kits from them pretty much exclusively.

love the shop and people! Always very nice, fast to respond and quality etc excellent! :)

The workers were all very kind and helpful on the multiple occasions I had gone to the store and even online purchasing was very easy and was delivered a lot quicker than I expected!

Excellent business and the only place I would use to find women's football shirts. Brilliant customer service every time.

I am not home yet to see my order but I can see it has been delivered. Foundys were amazing, they helped me get my delivery in time for Christmas, they had the size I needed in stock and they were very well priced. Thank you again!

I had this review previously posted on my partners account however we realised that it should probably be from me directly, given it is my experience so I have created an account to leave this review - I would appreciate a response urgently from Foudys as I have not received any via email for a while.

I purchased an upcycle service on a Chelsea shirt in August and sent to foudys to be printed under order number 19302. I have not received the shirt, or any update. I have raised a formal complaint and the communication is still insufficient. I have since moved address and informed foudys of the same, and await the shirt. I have heard similar experiences of friends waiting this long for their shirts, however I am shocked that it has been 4.5 months. This was a shirt I had already purchased, I have since seen this service advertised yet no effort has been made to fulfil my own order.

Reply: I have multiple emails between myself and hello@foudys discussing that you have my shirt (Chelsea home 24/25). After looking my order confirmation is received on 21/07/2025, apologies there was a typo and the number is 19032. With regards to response, I have many unanswered emails regarding this order and don’t think this service is acceptable.

Edit: I’ve had no response whatsoever, I sent more messages on the online chat function but no response, can this please be sorted as I am becoming sick of this cycle a bit now.

Edit: I have checked and have absolutely no emails or responses. Please resend anything today.

Mystery box top notch great service as usual. I got an amazing retro England shirt along with the home t shirts. Thanks again

Absolutely love this company!
Have bought multiple England, NWSL and WSL shirts, as well as kids mystery boxes, which are incredible value!
Love the extras such as patches and womens printing for the WSL shirts.
Waiting on an womens mystery box as we speak and am so excited!

Brilliant what more can I say! The Foudys team put their heart into what they do and it’s shines through in their service. The Foudy Team ethos is an inspiration to our daughter Hope, who lives in football kits and plays herself every day. Companies like this really give us Hope for the future of women’s sport.

I ordered 2 kids mystery boxes and they both arrived within a couple of days. They are such good value and I would definitely recommend this company to any football fan. The shirts are genuine and I know my daughter is going to be so happy with the contents. I didn't have to contact customer services on this occasion but when I have previously they respond quickly and always resolve and issues you may have.