Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... Voir plus
L'entreprise a répondu
Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... Voir plus
L'entreprise a répondu
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements d'adoucissement de l'eau
- Fournisseur de filtres à eau
- Entreprise de traitement de l'eau
- Fournisseur de traitement de l'eau
Écrit par l'entreprise
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Coordonnées de contact
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Royaume-Uni
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4,5
Excellent
198 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from purchase to…
Excellent service from purchase to receipt of softener.
10 avril 2026
Réponse : Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Réponse : Fountain Softeners
We are pleased to hear that you received excellent service from us, thank you for leaving the feedback.
Réponse : Fountain Softeners
Thank you for taking the time to provide this feedback.
Réponse : Fountain Softeners
Thank you for taking the time to leave us this feedback, we really do appreciate it.
Very efficient.
Easy navigation of site and efficient and prompt delivery. Very happy to use again and to give them 5 stars.
10 mars 2026
Réponse : Fountain Softeners
We are constantly striving to provide our customers with excellent customer service, so we appreciate your feedback confirming that that is what you experienced.
Réponse : Fountain Softeners
Thank you for your feedback, it is very much appreciated!
Réponse : Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate hearing that your experience with us was a good one!
For years I have acquired salt tablets…
For years I have acquired salt tablets from Fountain Softeners. They have always been professional, efficient and wonderful to deal with.
4 mars 2026
Réponse : Fountain Softeners
We are constantly striving to provide excellent customer service to ensure our customers return to us, so it is great to hear you have been using us for years. Thank you for taking the time to leave this feedback.
Good price and quick delivery
2 mars 2026
Réponse : Fountain Softeners
Thank you for taking the time to leave this review, we really appreciate your feedback.
You are always amazing
You are always amazing. Thank you for the “thank you “ discount code. It meant a lot. With this discount I could order salt block for a year stock. But, the box is so heavy to carry after it is delivered to the store room of the house 😄.
Thanks for your service. Appreciate more discounts!!🤩
27 février 2026
Réponse : Fountain Softeners
We are glad you received your Thank You discount code! Thank you for leaving this feedback, we really do appreciate hearing about your experience with us.
Reliable service with competitive…
Reliable service with competitive prices. They also have a loyalty program which makes me feel valued as a long term customer
28 janvier 2026
Réponse : Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Minimax Shuttle Valve
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when.
Good site, well packaged new part, good service all round.
24 février 2026
Réponse : Fountain Softeners
We are pleased to hear that you found our chat facility helpful and that your experience of our service has been positive. We are always striving to provide excellent customer service, so it is really great to hear of your experience.
I have used this company for several…
I have used this company for several years, the service is always vdry reliable, the product is as per description.
26 janvier 2026
Réponse : Fountain Softeners
Thank you for taking the time to leave us this feedback. We are constantly striving to provide our customers with excellent customer service, so to hear that you have been receiving this from us for several years is great, thank you.
Another successful delivery!
20 février 2026
Réponse : Fountain Softeners
We are always happy to receive orders from regular customers, so really pleased to hear you have received another successful delivery!
Réponse : Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it!
Réponse : Fountain Softeners
We constantly strive to provide excellent customer service, so we really appreciate receiving your feedback. Thank you.
Block Salt.
Reasonable price and delivery of the block salt. Only issue is a couple of blocks were broken but they will still be useable.
18 février 2026
Extremely Disappointed With Customer Service Over Faulty Tap and
I have had a very disappointing experience with this company. I purchased the Palencia 30-way pull-out spray kitchen filter tap for £289 (Order #8291) in November 2025. It was installed by my builder and within just two months of use we discovered multiple faults: the pull-out hose no longer retracts and the hot/cold water control knob has started leaking.
I reported these issues to Mr. James Rolland, the Sales and Technical Director. We exchanged numerous emails and he suggested several fixes. Despite arranging a plumber at my own expense, the problems were not resolved. James repeatedly stated that the warranty only covers replacement of faulty parts and that was the only support he could offer.
However, if the hose—an integral component of the tap—is faulty, I believe a full tap replacement is a reasonable expectation. After raising this point, I received no further response from him.
I find it very unprofessional to ignore customer complaints in this way. I chose this company based on positive Trustpilot reviews, but my experience has been very disappointing and far from what I expected.
Response on Fountain Softnerer’s below clarification : Basically retracting hose and/or tap design is faulty. It is not getting retracted. I am not getting that plumber again to pay extra. Eventhough you send me the hose and new valve I have to arrange plumber again at my cost. Again there is no guarantee all will work out. So I am ready to loose my money with a bitter lesson . I am an engineer and have some knowledge about these things work and as they say “Where there’s no will, there’s no way”
14 février 2026
Avis spontané
Réponse : Fountain Softeners
We are sorry to hear that your experience with our company has not been positive. As you have been informed, the tap comes with a 3 year parts warranty which we are more than happy to honour. As discussed, if you can establish which part is faulty, we will replace that part for you. However, we can not send out a new tap because a part of it has failed. We are happy to speak to your plumber if that will help to move this matter forward. Please contact customer services for more assistance or respond to our email of the 14th February with the relevant details. Kind Regards.
Réponse : Fountain Softeners
Thank you for taking the time to leave this positive feedback, it is very much appreciated.
Réponse : Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate hearing you had a positive experience of our service.
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