FourFit Avis 

220
•
TrustScore 1.5 sur 5

1,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Avoid this - it's either a scam or a company that's on the way out and has no intention of fulfilling its orders. I ordered a fitness tracker for my son's birthday and despite taking my money and send... Voir plus

Noté 1 sur 5 étoiles

I bought a fourfit fitness tracker for my son for Christmas. It wasn't very good so I tried to send it back. The online return process doesn't work. And it's impossible to contact the company, as a... Voir plus

Noté 1 sur 5 étoiles

Order a Mini watch as a Christmas present for a child and it turned out to be the worst present ever. The watch does not connect to any phones I tried and the app “Lefun Health” randomly go into “test... Voir plus

Noté 1 sur 5 étoiles

Disaster of a company. Bought a watch for my daughter's Christmas gift, it wasn't suitable when it arrived so I've tried every method under the sun to arrange a return and refund but no success. Em... Voir plus

À propos de l'entreprise

  1. Horlogerie

Informations provenant de diverses sources externes

The FourFit tracker range helping you reach your health and fitness goals.There’s now a Fourfit for all the family. #GetFourFit www.four.fit


Coordonnées de contact

1,5

Mauvais

TrustScore 1.5 sur 5

220 avis

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1,5

Tous les avis

(220)

0 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Waste of money

Arrived in good time, though I thought the advertising said it would work for blood oxygen measurement and see that it supposedly does blood pressure, which is quite different. Couldn't link to my phone despite following instructions to the letter. Couldn't find information about how to turn it off. After the second charge it has died. Went to the website to contact customer service and got a 'page doesn't exist'. Fed up. Waste of £25 and I bought this to SAVE MY HUSBAND'S LIFE. No, I don't have the original box. Feeling ripped off at this point.

5 février 2022
Avis spontané
Logo de FourFit

Réponse de FourFit

Thank you for your review.

We’re sorry to hear of this experience. The contact email to reach our customer service team can be found on both the contact page and return policy: support@four.fit

Please use this email to contact the team and they will be happy to assist you with setup procedure along with the blood pressure and blood oxygen readings.

Kind Regards
FourFit

Noté 5 sur 5 étoiles

Great customer service

I bought it as a present for my 10yr old son, he loved it. There were issues with the order, but they were resolved very quickly. Excellent customer service

19 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

After an initial problem

After an initial problem , Customer service were swift and efficient in dealing with it and a replacement was sent immediately .

16 janvier 2022
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Réponse de FourFit

Thanks so much for your review.

Noté 4 sur 5 étoiles

Great watch for kids

Great watch, but had a few teething issues. The first one we bought did not hold charge very long and I contacted support, FourFit replaced it and now it holds charge very well. My daughter really likes the watch and loves the step counting function.

2 janvier 2022
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Réponse de FourFit

Thanks so much for your review.

Noté 1 sur 5 étoiles

I wish I'd read the reviews before…

I wish I'd read the reviews before purchasing. I placed an order on 14th on November for an adult and child's fitness tracker. On the 15th November I received an email saying it had been despatched. Today the original tracking number still states that Royal Mail are expecting the parcel. I chased the order on 24th November and was told they would despatch them again but due to high demand it would be 7-10 days. 6th December I received a parcel but one of the items was incorrect. They had sent 2 children's trackers. I then had to send photographic proof and was told I had to return the incorrect item in order for them to despatch the correct one. I did this, at my own expense on 8th December and here I am on 19th December with no update and no tracker and subsequently, no Christmas gift!

19 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

We have found it impossible to link the…

We have found it impossible to link the watch to our phone and cannot easily find out what to do, I've wasted 3 hours so far!

10 décembre 2021
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Réponse de FourFit

We’re sorry to hear this. Please email our customer service team at support@four.fit for help setting up and troubleshooting.

Kind Regards
FOURFIT

Noté 1 sur 5 étoiles

Bought this for my Son's birthday - AWFUL

Bought this for my Son's birthday, useless so far. Can't connect with my phone randomly works sometimes. Absolutely no user guidance! The small pamphlet that comes with it doesn't even reflect the app. Minimal user guidance online and no clear way to communicate quickly with the company! Disaster so far! All I have is a very disappointed child!

18 novembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Bought instead of purchasing a more…

Bought instead of purchasing a more expensive Fitbit for my child. Wish I’d have spent the extra money. Unreliable product. Difficult to charge since it doesn’t fit in wall sockets. Used a couple of times now no longer use.

16 novembre 2021
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Réponse de FourFit

Thank you for your review.

This is disappointing to hear and we're very sorry to hear of this experience.

Correspondence has been checked and we did run through troubleshooting, however did not hear anything back after our last email to report any further issues.

Our support team is available at support@four.fit if you require any further assistance.

Kind Regards
FourFit

Noté 2 sur 5 étoiles

The battery really doesn't hold for…

The battery really doesn't hold for very long. I guess for the price it is ok. When I returned a faulty adult one the process was ok but a bit slow. .

15 novembre 2021
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Réponse de FourFit

Thank you for your honest review on your experience.

Kind Regards
FourFit

Noté 5 sur 5 étoiles

Great support when I had problems…

Great support when I had problems setting up watch. Given all the correct set up details and it worked. Absolutely delighted with watch and Customer Service

7 novembre 2021
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Réponse de FourFit

Thanks so much for your review and your positive feedback on the customer service you received.

Kind Regards
FourFit

Noté 1 sur 5 étoiles

ordered a fourfit watch

ordered a fourfit watch, arrived faulty . returned the watch . have had no future communication for one month. confirmed the watch was returned but all emails for last 2 weeks have been ignored basically they have my money I have no watch or, if one will be provided or refunded very poor if not non existent customer support avoid this company.

13 octobre 2021
Avis spontané
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Réponse de FourFit

Thank you for your review and providing your information.

We're sorry to hear this.

I can see the support team responded to your initial enquiry offering support with regards to the issue reported on (Tues, 21 Sep 2021 at 1:48 PM) they wanted to run through setting up of the item to ensure the same issue was not experienced with a replacement device.

Please do check this did not default to your junk/spam inbox.

Our team are available online now if you wish to email for an update. support@four.fit

Kind Regards
FourFit


Noté 1 sur 5 étoiles

Still waiting for delivery and emails ignored.

Still waiting for delivery. Told to report if it was not delivered yesterday so could be investigated. Did that, since then emails and online form ignored.
Daughters birthday tomorrow so looks like she is going to be disappointed.
Delays can happen - accepted.
Not communicating - no acceptable.

6 octobre 2021
Avis spontané
Noté 1 sur 5 étoiles

This is the worst fitness watch ever!

This is the worst fitness watch ever. First, I ordered this watch as my son's birthday present. 2 weeks after ordering and birthday has now passed, watch still not received. I complained and another watch was sent out with "express" delivery. This still took a couple of days to get to me.

Ok, let me set this watch up and surprise my son when he comes back from school, the watch would not pair with the app. I decided to request for help, still doesn't work. Looking at reviews, this appears to be a pattern and I now realise I have made a mistake patronising this company. NEVER AGAIN.

I will be requesting for a refund immediately.

16 septembre 2021
Avis spontané
Logo de FourFit

Réponse de FourFit

Thank you for your review.

We're sorry to hear of your experience with us.

We are firstly very sorry to hear your first order did not arrive with you within the given time-frame. A replacement was issued right away for you and was shipped using our quickest shipping method up to 3 working days.

We secondly apologies for the connection issues, we did run through some troubleshooting steps with you, before deciding to return your order. A return label has been issued for you to do this.

Kind Regards
FOURFIT

Noté 1 sur 5 étoiles

The problem is with the app

The problem is with the app. It often doesn't sync with the watch so it's basically useless. Sometimes it doesn't even seem to keep the right time.

1 septembre 2021
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Réponse de FourFit

Thanks for your review.

We're very sorry to hear of this issue. Correspondence has been searched and we cannot find contact being made reporting this issue.

If you could please contact support@four.fit, they will be able to assist you with this.

Kind Regards
FourFit

Noté 1 sur 5 étoiles

I've sent your brocken item back and…

I've sent your brocken item back and you did refund it to me

5 août 2021
Logo de FourFit

Réponse de FourFit

Thanks for you review:

We're sorry to hear this.

If you could please email the customer service team with your postage reference, they will be able to assist further.

Kind Regards
FOURFIT

Noté 1 sur 5 étoiles

3-5 days battery? Don't think so...

Errr..3-5 days battery? I bought a Four.fit Mini 2, followed the instructions and at best I get 1 day and a few hours of battery. That's without even wearing or using it. I have attempted to return but so far my return request has not been processed. I suspect that's another 23.99 lost to the great Chinese dustbin. Amazing how the purchase is seamless and done in less than 2 minutes but my return is now 2 days in with only an acknowledgement email...

Save your money and buy something decent.

23 juillet 2021
Avis spontané
Noté 4 sur 5 étoiles

All good and great customer service

My Eldest daughter (10) has had one for a while. When she remembers to charge it she loves it and it does the job. I've not experienced any of the issues mentioned by some of the other reviews on here. It is an affordable option and it won't compete with some of the garmins and fitbits out there but it is at a completely different price point.

Based on that I ordered another one for my youngest daughter (about to turn 7). I made a mistake on the order and chose the wrong colour. Customer service has been very quick and very helpful. They swapped out the order really quickly and with no fuss

This is a birthday present for my youngest so no feedback so far on that one

My kids wanted something to count steps and give them the time. Not yet at the point where they have phone to hook up to it so not tested that out.

If you want a cheaper activity tracker I would recommend it based on our use so far

Thanks for the great customer service

4 juin 2021
Avis spontané
Noté 2 sur 5 étoiles

Cheaply made and App full of adds!

I purchased mini 2 for my son who turned 9 recently. It's very cheaply made, in fact it looks exactly the same as a £10 one I got from Morrisons. The app is dreadful, it constantly interrupts you with advertisements.

I genuinely wouldn't purchase this again. If I had know what the quality was like I would put a bit more money towards getting a Garmin or a Fitbit.

Save your money.

26 avril 2021
Avis spontané

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