High quality gift at a reasonable price. The item arrived within 2 weeks of order which was very good considering it is a "personalised" item. So good that i have ordered a 2nd calendar for another f... Voir plus
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Great web site a lot of options and choices. Selected a 1947 map and spoke with customer service to establish if a frame picture would be as good as a canvas picture and they provided a helpful servic... Voir plus
I adore Francis Frith's beautiful image collection. I have found and ordered some lovely forgotten old photos which I treasure and now proudly framed and scattered around our house. I am saddened... Voir plus
L'entreprise a répondu
Good to see photos of my home village circa 1955 as I remembered it as a teenage schoolboy. The Nags Head was my dad's watering hole, the large walnut tree next to he newsagents always provided an ab... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Photothèque-vidéothèque
- aussi dans
- Art & antiquités
- Magasin d'impressions et de signalisation
- Magasin de cartes et de plans
- Magasin de design et de décor intérieur
À propos de The Francis Frith Collection
Écrit par l'entreprise
About Us
The Francis Frith Collection is a unique, nationally important and world renowned photo archive that has been delighting the public since 1860. Over the last 44 years, millions of customers have purchased our products.
Our prints hang in homes, galleries, shops, restaurants, hotels and thousands of public buildings across the UK and around the world. Over 2.5 million of copies of our book titles are on customers' coffee tables and in their bookcases.
Our prints hang in homes, galleries, shops, restaurants, hotels and thousands of public buildings across the UK and around the world. Over 2.5 million of copies of our book titles are on customers' coffee tables and in their bookcases.
Family-owned and Run
Although we have several separate companies developing the Frith archive, we are and have been since 1860, a family-run business. We are small enough to care about every one of our customers, but experienced and professional enough run a very sophisticated business. Our workshops have been located in a Wiltshire village since 1998, and our prints and books are still produced there.
Quality, Guaranteed
Our products are hand-made, to order, and in most cases are signed by the individual who has put the finishing touches to the product. We guarantee every one of our products. Not that you should ever need it - our products have been surpassing customers' expectations for decades.
We have exceptionally high levels of customer satisfaction. We're very proud of our reputation for high quality, and we work extremely hard to maintain it.
We have exceptionally high levels of customer satisfaction. We're very proud of our reputation for high quality, and we work extremely hard to maintain it.
Coordonnées de contact
1 Chilmark Estate House, SP3 5DU, Chilmark, Wiltshire, Royaume-Uni
- 01722 716 376
- trustpilot@francisfrith.com
- francisfrith.com
4,9
Excellent
1 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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FIRST CLASS
The ease of ordering is second to none, plus the quality of the product is brilliant
20 novembre 2025
Réponse de The Francis Frith Collection
Your kind comments are very much appreciated. We hope you will return to us in the future.
Lovely approach to my request to use…
Lovely approach to my request to use one of your photos in me career photo book.
19 novembre 2025
Réponse de The Francis Frith Collection
Thank you, we were glad to have been of assistance.
Réponse de The Francis Frith Collection
Glad to hear that you are pleased with your purchase.
Item not received
I never received an email to say that my order had been received. I was starting to wonder whether I had imagined ordering the tea towel as I haven’t received anything and an email asking me to rate them is the first communication I’ve had
13 novembre 2025
Réponse de The Francis Frith Collection
Thank you for your feedback although we are sorry to hear about your experience. We will contact you privately to ascertain whether your tea towel arrived and if the order confirmation email went into your junk/spam folder.
Francis Frith are a well established…
Francis Frith are a well established name in photographic archiving. On the anniversary of a loved one's passing I was able to purchase commemorative items of good quality with a family business no longer in existence photographed in the early 1950s reproduced on each item suitability personalised according to my directions at a reasonable price. I gave these as gifts to family members so I'm very happy to recommend the company.
5 novembre 2025
Réponse de The Francis Frith Collection
Thank you for taking the time to provide feedback on our Company and products. We hope the gifts were well received.
Very nice helpful staff
Very nice helpful staff. Very responsive to my requests. Lovely item, very pleased all round.
13 novembre 2025
Réponse de The Francis Frith Collection
Your comments on our service are very much appreciated.
Réponse de The Francis Frith Collection
Thank you for taking the time to place a comment.
Very well made and prompt delivery
31 octobre 2025
Réponse de The Francis Frith Collection
Thanks! Feedback is always welcome.
Lovely product and good service.
5 novembre 2025
Réponse de The Francis Frith Collection
Many thanks for your comments.
It's a lovely picture
It's a lovely picture.
Well packaged.
Arrived very quickly.
A keepsake memory as I move out of Crouch End, where I was born.
31 octobre 2025
Réponse de The Francis Frith Collection
We hope your purchase brings back many happy memories.
Don't rely on the time scale promised for delivery
Had to ring customer services because the book had not been delivered within the given time scale. I was surprised and disappointed when told that it was in the process of being put together that morning, which was Friday. I needed the book to arrive as a present before the birthday on the Sunday, so impressed upon the lady I spoke to that it had to be delivered at the latest on the Saturday. It did arrive by its class on the Saturday afternoon, but had I not phoned and aired my disappointment it would have arrived on Monday or Tuesday.
31 octobre 2025
Réponse de The Francis Frith Collection
I am really sorry that your order wasn't dispatched as quickly as normal and that you had to phone us to ensure it arrived on time. Unfortunately, we had a problem with our binding machine and as all our books are printed to order (so customers can add a personalised message) this caused a few days delay in the dispatch of some books, however, I'm pleased to say this was resolved in time to dispatch your order to arrive on Saturday as required. As you probably appreciate this is a busy time of year and it was a few days before the engineer arrived to fix our binding machine so some book orders were delayed by a few days, but as you will see from other customers comments on Trustpilot we normally dispatch orders very quickly.
Top quality product and service
From the point of order online to delivery cannot fault the service. Quality product too - an excellent selection of prints and quality finish - a lovely birthday gift and recipient was very happy
31 octobre 2025
Réponse de The Francis Frith Collection
We very much appreciate your kind words about our products and service, thank you.
Réponse de The Francis Frith Collection
Many thanks for taking the time to provide feedback.
This was a special photo of the sweet…
This was a special photo of the sweet shop in Horstead Keyes where our Grannie took us to by sweets. So happy with it>
20 octobre 2025
Réponse de The Francis Frith Collection
Nice memory - glad you were able to find it and thanks for letting us know.
The print was exactly what we were…
The print was exactly what we were looking for—a nostalgic snapshot of our childhood at Whitley Bay, making it the perfect 80th birthday gift. We appreciated the good choice of sizes, and it was delivered promptly. A wonderful experience from start to finish.
23 septembre 2025
Avis spontané
Réponse de The Francis Frith Collection
Thank you - thats good news and we appreciate your comments.
Réponse de The Francis Frith Collection
Thank you and i'm really glad that you're happy with your purchase.
Great company to deal with!!!
From ordering to receiving the calendar, everything was so easy, user friendly, with a very quick delivery to Canada.
16 octobre 2025
Réponse de The Francis Frith Collection
Many thanks and good to know that you found the process easy.
Réponse de The Francis Frith Collection
Thank you for your five star rating!
Fascinating choice of old maps and…
Fascinating choice of old maps and pictures, delivered within a few days
15 octobre 2025
Réponse de The Francis Frith Collection
Glad that you like what we do and thank you for your nice comments.
possibly the best customer service from…
possibly the best customer service from any company I have ever used. they went above and beyond. they sent me one photo in a frame and when I ordered a second one, because they couldn't match the frame sent me 2 new ones. the lady whom spoke to was so helpful. I cannot praise them enough. amazing service
Jane from alton in Hampshire.
20 octobre 2025
Réponse de The Francis Frith Collection
Wow, that's really good to hear and thank you for being so appreciative.
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