frankk. Avis 3

This is our third occasion of using Frankk and we will continue to use them every month moving forward! The system is so easy to use and really delivers with their service.

I had a small issue today with an upload of contacts (issue was our internal error) but I contacted the team and it was resolved in less than 5 minutes by Charlotte. No delay in email response or having to deal with an AI bot. Absolutely incredible service - will recommend far and wide!

Really useful service: perfect for our purposes in that it's all done through an intuitive online portal, the costs are upfront, it's easy to use from both the creative and mailing list side of things. I can see our charity returning to use the frankk service again and again, especially for smaller-scale mailings and simple things like postcards. Great customer support from Charlotte and Chloe as we were getting set up for the first time on this, having used Bakergoodchild for many years for our larger-scale mailings.

We recently worked with Charlotte at bakergoodchild on our very first Frankk.post mailing campaign, and the experience was fantastic. Despite a few technical challenges on our side (PDF editing and campaign setup), Charlotte was incredibly patient, responsive, and helpful throughout the process.
She provided clear guidance on personalisation options, troubleshooting issues, and even stepped in to resolve problems quickly when things got stuck. Her professionalism and willingness to go the extra mile made what could have been a stressful process smooth and successful.