Frank's The Flooring Store Avis 

Chester le Street Store - problem after problem and called me a liar in not so many words!! Only bothered about his commission and arrogant!! Never going there again and my opinion!! DONT BUY FROM THIS STORE! Fuming!!

Tony at the Bishop Auckland branch is a Top Man who gave us Top Quality Service

Sadly had a bad experience at a previous Franks store, went into Bishop store thinking it would be the same kind of experience and i couldn't be more wrong, Len was so helpful, couldn't fault the place at all. Absolutely fantastic customer service skills. I'd go back every time now x

Fitters from Newcastle sent to my home by Benfield branch on 26th January 2024, I would never have in my home again. Needless to say the remaining rooms in my home will not have floor coverings purchased from Franks. I will be seeking floor fitters who are recommended by people I know.

we would like to thank Richard of Franks flooring Spennymoor. he was very helpful, kind and very respectful. Richard also provided a very good carpet fitter. thankyou very much. Richard is a real credit to Franks.

Went to Coulby Newham store and got a quote, carpet fitter ( or should I say rip off fitter) was booked for 2 pm when I would be home he sent a text saying he will be there between 10 and 12 .
He arrived with missing products to choose from and I choose a cheaper carpet yet he quoted me £100 more than the dearer carpet. Absolute rip off, back pocket job

Went in to get some replacement flooring. Excellent service and advice given, measuring done same week and fitting date made within a few days of purchase. Highly recommended

Visited the Benfield Rd store we were helped by a very friendly Hannah, who assisted us with our carpet purchase. A great experience.

Len was the person who dealt with my sale. He’s excellent and provided a very professional, helpful and friendly service. Well done Len

I seriously wish you could leave negative stars.....

I don't know where to begin.....

Customer service- they have non, Sam who i have dealt with is rude, unhelpful, talked over me and shouted at me on the phone ( after a rather tense conversation) I have sent a email of complaint which the manager has responded to and I am awaiting a response to the one I sent back. However Sam also told us that they had no manager....

Ok so... bought our flooring, easy, good price, good quality! Brain phoned a fitter they used and booked this in for us, brilliant we thought, we don't have to find a fitter they have vetted tradespeople they use! NO they don't as Sam kindly put it on the phone " Fitters drop a business card in we call and see if they are available" so how do they know these fitters are credible.... they don't which i will get to.

The fitter.... did our screed for us then came back 2 days later to lay our flooring, a boarder with interior of herringbone. It didn't seem to take him too long to complete the flooring, his daughter was working sometimes with him.on the day( school holiday) which i thought a little odd but ok... wants to keep her dad company.

Come to payment stands over me and says " someone need to pay me now before I leave" which was intimidating
I then looked at the floor and what i can only describe as..... it looked like my toddler had fitter the flooring! Over 200 issues... he came back the next day took one look said he couldn't fix it until a few weeks time so gave us a full refund

We are now stuck needing the flooring removed, screed removed, newflooring etc which is at an extra cost to us. FRANKS REFUSE TO TAKE RESPONSIBILITY EVEN THOUGH THEY BOOKED HIM NOT US.....

Franks have also said that it's the responsibility of the fitter and has nothing to do with them.....even though they are the ones who booked him.

We are beyond devastated and just wonder how they can get away with this!

AVOID AT ALL COSTS

Len at Frank's Bishop Auckland was incredibly helpful. Nothing was too much trouble, helped to discuss options to suit our budget. Very pleased with the purchase

Excellent service from Len at the Bishop Auckland store.
Very helpful and patient.
Can’t praise him enough.

Lovely service from Tony, can’t fault his kindness.
Would recommend him to anyone.

Len was so very helpful- and very friendly! Great prices too!

We used the Redcar store to purchase and book fitting of laminate flooring for our lounge / dining room. What a fantastic service. Craig have us detailed initial advice and had excellent technical knowledge of all the pros and cons of the alternatives. We shopped around but could not find a better deal. When we returned to purchase and book fitting the whole process was swift and efficient. On the day of fitting Andy arrived right on time and did a fantastic job. A real grafter, he cracked on and completed quicker than we thought possible. We are delighted with the result and have no hesitation in recommending Frank's Redcar.

The sales process was great. Proper advice, support for our budget and they made sure we got what we wanted rather than up-selling.

The product is wonderful. Mid range underlay, with a decent pile carpet and the price was just right.

The fitting is where things got BETTER. We had the day from hell (not their fault, too much going on at once), but the guys who came to fit the carpet were beyond spectacular. They had to work around issues we had with moving things and furniture and they didn't hesitate to help ou5. They were absolutely fantastic.

Amazing Service from Stockton store manager Daniel Carsley prompting responding to all my queries and going well above and beyond to help me.
It is this type of service why I will keep coming back to Franks.
Thank You!

Great experience today in Frank’s with Len. I was on a budget with my carpet and he did his best to make it work. Superstar. Thanks Len!

Brian at the Ashington store couldn’t have been more helpful and friendly. He gave me excellent advice on the type of carpet to choose and I didnt feel pushed into anything. He tried the samples in different lights so I could get the overall affect and I am delighted with the result- Brian is a credit to the store and I wouldn’t hesitate to recommend him. In addition the fitters he arranged for me were polite, friendly and professional- they made a first class job of laying both carpets and vinyls

The staff seemed lovely and helpful in the shop. However they didn't tell us we needed to have the old carpets up for the fitters, so the fitters charged us an extra £30 to take the old carpets up. Then they told us they didn't take the old carpets away, despite Frank's the flooring telling us they did everything. I feel these were hidden and unfair extra fees/costs to us.
After the fitters left I noticed in several places they have damaged the paint work and some how broke off a bit of the towel rack in the bathroom.
All in a I feel very let down and definitely wouldn't recommend using Frank's.