Went in on a Saturday to look at what options I had. This was the Guisbrough store. The two gentleman who I dealt with were superb (sorry, I can't recall names). Showed me what was the best options fo... Voir plus
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Lisez les avis des autres
My 91‑year‑old father recently ordered a carpet from the Shildon branch. He provided his own measurements, and I specifically asked whether someone from the store would be attending to verify th... Voir plus
Want great customer service? - Ask for Julie at Bishop. We purchased fake grass off her a few years ago when doing up our typical new build garden mess. She was very helpful in deciding what... Voir plus
L'entreprise a répondu
The manager Jack was really helpful and sent someone out to measure the same day so I could come back in and buy- when jack was busy I spoke to someone called Craig who was very nice also. This is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de moquette
- Poseur de moquette
- Entrepreneur spécialisé dans les revêtements de sol
- Magasin de revêtements de sol
- Magasin de rénovation
- Fournisseur de bois et de laminés
Écrit par l'entreprise
From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!
Coordonnées de contact
49 Russell Street, DL1 1PT, Darlington, Royaume-Uni
- info@frankstheflooringstore.com
- frankstheflooringstore.com
4,3
Excellent
445 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Darlington store
Darlington store. Materials were fine but the fitting was horrendous. Had them back multiple times to refit LVT tiles that had not even been stuck down and damage was caused to other floors they admited they had issues with fitters but stopped replying when we asked about sorting the issues.
17 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Glenn,
We appreciate you taking the time to leave your feedback, as all comments are valuable.
To make sure your feedback reaches the right team, we’d encourage you to complete the customer feedback form on our website if you haven’t already. This way, your feedback will go straight to the Area Manager for review.
Thanks again,
Team Frank’s
Doing half their job.
Delivery charge after spending over 500 (Obvs not paying that) and then I've got to ring a list of contractors to come and fit the floor.
11 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Jon,
We really appreciate you taking the time to leave a review. Hearing from our customers helps us keep improving.
To make sure your feedback is picked up by the right team, please complete the customer feedback form on our website. Once submitted, it will be passed straight to the Area Manager to review.
Thanks,
Team Frank's
Fabulous service
Brilliant customer service, saved us a lot of money, so glad we went, beth was fabulous so helpful got everything we needed thank you so much
9 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Jayne,
Thanks for your lovely feedback - we’re over the moon you had such a good experience with us. Enjoy your new flooring!
Thanks,
Team Frank’s
Excellent customer service from Steve at Stockton
Excellent customer service, Steve was amazing for his help with choice of carpet and friendliness, he was outstanding. Definitely recommend to future customers and we will definitely return.
9 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Angela,
What a lovely review - thank you! We’re so happy to hear that the customer service at our Stockton store was at the standard you expected it to be.
Thanks,
Team Frank’s
Really helpful
Really helpful, knowledgeable staff, not at all patronising (which I've had elsewhere/another company as a single woman who had done her own measurements🤔,I walked out!)
Len at the Bishop Store was brilliant, with a good sense of humour, very relaxed transaction.
9 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Mrs Turner,
We’re delighted to hear you had such a positive experience. Thanks for choosing Frank’s and for sharing your kind words.
Thanks,
Team Frank’s
Steve was brilliant
Steve was brilliant, very polite and professional. Gave us time to look over all the different types of carpets.
Very good high recommend
Many thanks
Tina smith
8 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Tina,
What a lovely review – thank you! We’re proud to be part of your home makeover and hope you found some flooring you love.
Thanks,
Team Frank’s
Warren was fantastic during our visit…
Warren was fantastic during our visit to franks Sunderland today - very helpful with carpet choice & kindly put it into the car!!
Excellent service & brilliant price - 5* service. Very polite, helpful and welcoming whilst Instore!!! I’d highly recommend coming here!
7 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi,
Your feedback has put a big smile on our faces – thank you! We’re glad you enjoyed the service and hope you’re loving the new look.
Thanks,
Team Frank's
Ian was great help and got us good…
Ian was great help and got us good quality carpets.
7 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Savannah,
Thanks so much for the great feedback. We always aim to keep things simple, friendly, and unbeatable on price - so it’s lovely to hear it shines through.
Thanks,
Team Frank’s
So helpful
So helpful. I have Asperger's, but it was a pretty simple process. Very helpful customer service. Thanks for all the help. Really appreciate it. 😊
6 août 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Sarah,
Thanks so much for your kind words - it really means a lot to us! We’re glad to hear you had a great experience at Frank’s. Our team always works hard to make choosing flooring easy and enjoyable, so it’s great to know it made a difference!
Thanks,
Team Frank’s
Amazing customer service Steve was…
Amazing customer service Steve was brilliant with assistant me on picking my flooring
Lovely flooring thank you so much
20 juillet 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Leanne,
Thanks so much for your review! It’s lovely to know our team could help get you sorted with flooring you love.
Thanks,
Team Frank’s
Amazing!
We came in for flooring for our first home and Steve and Beth were amazing! Found what we wanted straight away and we were on our way. Highly recommend!
30 juillet 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Georgia,
Thanks for the kind words! We’ll make sure the team hears your feedback - they’ll be super happy to know they made a difference.
Thanks,
Team Frank’s
We went to Franks to purchase carpets…
We went to Franks to purchase carpets for a range of rooms in the house. Steve was extremely helpful and offered a range of advice with regards to carpets that would work in each area. Steve offered a great price and we were extremely satisfied with the service.
26 juillet 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Emma,
We’re so pleased you had a great experience. Thanks for taking the time to share, it means a lot to us.
Thanks,
Team Frank's
Steve was a great help
Steve was a great help. Excellent customer service.
25 juillet 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Melissa,
Thank you for taking the time to leave such positive feedback! We’re so glad you’re happy with everything.
Thanks,
Team Frank's
Warren at Sunderland was so helpful and…
Warren at Sunderland was so helpful and knowledgeable helped me pick a stunning carpet and underlayer. Thank you so much warren
25 juillet 2025
Avis spontané
Réponse de Frank's The Flooring Store
Hi Lauren,
We can’t thank you enough for your kind words. It’s always our goal to make choosing flooring easy and enjoyable, so we’re glad to hear you had such a good experience.
Thanks,
Team Frank’s
Superb experience
Superb experience, we were given great advice and an even better deal. Ask for Len, what a gentleman!! (Bishop Auckland Store)
24 juillet 2025
Avis spontané
We are very impressed with the advice…
We are very impressed with the advice from James. He was very professional.
21 juillet 2025
Avis spontané
Great experience
Great experience at this store and have bought carpets there on more than one occasion. Big shout out and thanks to Gary for his helpful, professional advice. Highly recommend this store.
20 juillet 2025
Avis spontané
Hannah at Stockton was amazing
Hannah at Stockton was amazing, she put us at ease.She did not rush us and was able to help us keep within our budget . Great experience thank you x
19 juillet 2025
Avis spontané
Hannah was brilliant
Hannah was brilliant, so helpful and really informative. Would recommend her and Franks to anyone ☺️
19 juillet 2025
Avis spontané
Great Customer Service & lovely staff
Highly recommend Franks. The service we received from the Portrack Lane branch was prompt, efficient and the staff were really friendly.
We had a slight problem with our first vinyl fitting to the kitchen, Franks listened to our concerns and rectified things really quickly and we are over the moon with our new floor!
Thank you 😊
18 juillet 2025
Avis spontané
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