Freedom Forever Avis 337

I had trouble getting my payoff statement resent to me, after I accidentally deleted it from my email. I sent a email and was told to wait 3-5 days for another one. I waited 10 days, no response. I waited an hour on hold (no exaggeration) and I finally got a representative (Danelle) who got it resent to me within the hour. The automated phone system sucks, but once you get to real people it’s great.

My original salesman, Anderson, promised me a $500 rebate for my last FPL bills due but they never delivered on that promise. It has been a nightmare going back and forth between Freedom Forever and the billing company Good leap. I’m also paying way more that I was told I would be paying. And now I'm going to have to deal with this nightmare for the next 20 years!

This company is horrible. I did all the leg work and secured the warranty replacement. Sending me a how did I do that has the info I provided is ridiculous. To top it off the appointment was canceled and no reason provided. I called and heard the bankruptcy message! I’ve contacted the BBB and the state attorney. I’m strongly considering a personal attorney. How’s that for your review?!

Merrelyn was very helpful, provided what I asked for. Not her fault, but it should not take over an hour to be able to speak to a Company representative.

Service person arrived on time. Did their job and discussed the work and status with us. Very pleasant person..

The call wait time was over thirty minutes but once I did get online with a rep, they were helpful and concerned to help resolve the issues that I was experiencing.

She was very nice and very helpful….she even waited on the line with me to make sure I received the link.

Initiated transfer of warranty to my name as new owner of home 2/16/26. Told 30day process. Danielle said all was good, just waiting on Docusign doc to be mailed to me. Turns out nothing was correct. Here I am still TWO months later and still can’t get FANCY the supervisor to review ANOTHER doc asked for and sent a week ago. I’ve consulted with my attorney Kristy Hernandez in FAIR OAKS CA on this issue. She’ll be reaching out with a letter. Unfortunately, your reviews are accurate.

Appreciate the company staying in touch and being responsive.

The people on the other end of the phone are fine and as helpful as they are able (I imagine). Given the circumstanced I appreciate their time and answering the phone.

I am remarkably unimpressed with the solar panels and experience with Freedom Forever and Goodleap, the program was misrepresented by Mr. Koby Albrecht, an affiliate of Freedom Forever, I am now paying for both solar panels and an electric bill and being told it will be reevaluated in 24 months. I feel remarkably stupid, I thought I was doing something better for the planet and instead I am just getting financially ducked.

Definitely recommend looking elsewhere and doing extensive research before signing up.

I appreciate consumers should be thoughtful or cautious but there is something to be said for blatantly misrepresenting a product/ service as well.

I regret choosing Freedom Forever.

To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing.

I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review.

That alone is unacceptable.

After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days.

They didn’t.

No outreach. No update. No accountability.

This has become a pattern:

Missed timelines with no follow-through
“Escalations” that go nowhere
Different teams with no ownership
The burden constantly falling on the customer to chase answers

The most frustrating part is not the outcome—it’s the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you’re willing to continuously follow up and push for answers.

If you’re considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable.

I would not recommend working with a company that operates this way.

Jayce was polite,was knowledgeable of the info that I needed.
Thank-you Jayce

The person I just spoke with, Kerwin, is the nicest, most professional Customers Support Representatives I have ever dealt with. He was helpful and sensitive to my problem. He even apologized for the issue I am having. Please have him train all of your new customer support team members. Thank you. You have a Good Company.

Once again I'm the one who has to keep the repair schedule moving forward. I really can't understand why you decide that I need a new inverter, you order the inverter and I'm somehow supposed to call and make sure you install it.

Customer service wes helpful. But hours of operation not being more available when issues arise difficult.

This rating is in reference to the final steps related to establish my interconnect with the utility. I still have 2 issues, one being stale information that still resides on the web portal, (but not in the mobile app portal) that has resulted in automated delivery of notices that indicate I am out of compliance and jeopardizing my contract. Seeking to get this stale information removed - still pending. The other relates to a temporary spliced condition for the primary cabling between the utility meter and my service panel - which Freedom Forever and the utility (BGE) have not establish a dates/permissions/etc to remedy the situation - still no date set and its been in this state for 3+ weeks.

Wilson was sincere in his reply about my inverter problem and he was very responsive when I sent additional information by email. He provided me with the status of my trouble ticket and gave me the next steps, to include the timeline.

Efficiency and positive energy

Helllloooooo

He took the time to listen to my questions with a calm clear voice and answed my questions appropriately.