FreshLearn Avis 465

I've had multiple issues with this platform. In migrating my customers over from another platform almost all of them had billing issues, login issues and even getting kicked out of my platform. One customer got triple billed two months in a row. Despite asking for a refund multiple times they denied this. DO NOT USE THIS SERVICE. You are much better going with a more reputable platform.

Very resourceful, saved hours worth time through their patient, competent support

I have used Freshlearn for three different brands and aside from the ease of set up and use I have received superb support. Efficient, quick and personal. I would highly recommend Freshlearn.

It was great to be able to talk to a customer support online and there was no waiting for a booking. My customer support, Frank, was excellent - he knew my problem and was able to solve it quickly. Top marks!

I just signed up at FreshLearn and need to migrate my existing online courses and students to their platform. Their tech support has been truly exceptional. They are there for me every time I need them in every way. I can chat, speak face-to-face, email, screen share... whatever needs to happen, it happens. In these days of AI chat and bots, I am totally impressed.

Freshlearn support is excellent. They are responsive snd work hard to help you succeed. I highly recommend!

I’ve been using FreshLearn to build and run my online academy, and the experience has been outstanding. Creating landing pages for my programs is amazingly easy and intuitive. I’ve built full digital programs with video lessons, integrated live coaching, masterclasses, and digital downloads—all without friction.

What really stands out is how thoughtfully FreshLearn is integrating AI into their features. It genuinely makes everything faster and easier instead of more complicated. So far, I’ve built 12 programs completely on my own, which honestly wouldn’t have been possible this smoothly on most platforms.

Another huge win: in just a few days, the FreshLearn team migrated my entire online academy from another host. Since then, my life has been much easier. The platform is clean, logical, and creator-friendly.

Their live chat support deserves special mention. Knowing I can get instant, high-quality help at any point in my creation journey gives me real peace of mind.

If you’re a course creator, coach, or educator looking for an all-in-one platform that actually delivers, FreshLearn is a fantastic choice.

We are really enjoying the FreshLearn app. It has been an easy transition from another platform and the support team is quick to respond, polite and very helpful.

Working with Rughu has been an absolute blessing. He has been a tremendous help in completing important tasks on my website, and I truly appreciate the dedication and excellence he has brought to every detail. His support made the entire process smooth and stress‑free, and the quality of his work exceeded my expectations. I’m grateful for all the effort he put in and highly recommend him to anyone in need of reliable, skilled assistance.

Raghu was patient and thorough. He even remembered issues that members brought up that I forgot to solve. Brilliant help!

So far, my experience with Fresh Learn has been great! I reached out to customer service to get a question answered, and in less than 24 hours somebody reached back out to me and did a Google meet to discuss my issue. He gave me a temporary solution, and said that he would take my suggestion back to his team to see if they could implement it. So far my customer service with Fresh Learn has been wonderful.

Full disclosure before we start. I thought I had cancelled my auto-renewal, but I hadn't.

My experience of Freshlearn before the reason for this review was ok tbf.

However, since the conversations in trying to reclaim a refund from the automated renewal, I've been left with the feeling that Freshlearn are more interested in the money than accepting people make mistakes and refunding those mistakes.

I gave a specific piece feedback on their renewal process via their team and Raghu via email, but not had any acknowledgement of my thoughts on the specifics of their cancellation process, outside of it clearly states in the T&C's etc.

The feedback was for them to reduce the number of emails and make the important renewal email clearer than it currently is.

I received a steady stream of emails from Freshlearn, over a few months, most of which I ignored, as I feel I get too many, and I thought I had cancelled, so there was no reason for me to read them.

Again, thinking I'd already cancelled, I wasn't looking out for any cancellation emails. (Yes, I know that was my error :))

In the middle of these emails, there was one with the subject, "Cheers for a Year with Freshlearn" in the subject title. I never read it as I was under the impression I'd cancelled.

My suggestion was for the subject line of this email to clearly state something along the lines of "Your renewal is due".

This would then have prompted a closer inspection from me, and the action of me then actually cancelling my Freshlearn account.

Freshlearn kindly offered me a one year extentsion to the current plan that I didn't want. Which, on one level, was nice of them, but meant I was still £342.41 down as I didn't want to renew in the first place.

Maybe they needed the money more than me.

Anyway, my last experience was very disappointing, leaves a sour taste, and shows for me at least, youre important to them only if youve paid them.
Dave

Service at Freshlearn is exceptional. They are incredibly committed to their clients and work very hard to make the system work as you would like. We left Teachable because they were the exact opposite when it comes to service. I highly recommend

great support, very friendly and effective

When I think about FreshLearn, the first thing that comes to my mind is a user-friendly UI combined with powerful features. From marketing tools to website creation and security, FreshLearn covers everything an educator or entrepreneur truly needs in an LMS platform.

Beyond features, support is the most crucial aspect for me, and this is where FreshLearn truly stands out. No matter the time—whether it’s a holiday, early morning at 7:00 AM, or late night at 10:00 PM—Raghu has always been available. From onboarding to ongoing usage, he has responded instantly and resolved every issue at the fastest possible pace.

In the last 3 years of using the FreshLearn portal, I have never been made to wait. That level of commitment and reliability is extremely rare. Whenever I face any challenge, my first instinct is to directly call Raghu, and without fail, he responds and supports me every single time.

I personally recommend every educator and entrepreneur to check out the FreshLearn LMS if you’re planning to build or scale your online education business.
For me, the biggest strength of FreshLearn is its support, and Raghu has been the backbone of my entire LMS journey.

I needed help with a technical aspect of my website and Mr. Raghu Vendat made the experience quite easy and understandable. I highly recommend him if you need assistance.

Great platform with good service. It's been long I was using and feeling super happy choosing FreshLearn.

Thanks to the entire team.

If you are looking for lms to start your course then go for it with out any another thought.

FreshLearn is a great platform. The team support is excellent.
Apca Chef Online

We have started to use this product and found it to be exactly what we need. The support staff are very accessable and helpful when ever we need them, you get to communicate with a person and not a BOT.

Thank you FreshLearn for the support and the great product.

FreshLearn customer support is excellent. The product is superior to several products I tried. The pricing is transparents and has no hidden costs. The FreshLearn is a refreshing difference over other platforms. They are dedicated to providing great support.