I received a very professional and empathetic service from these people. At my lowest ebb they helped me get organised, advised me and generally took a huge weight off my shoulders. Could not have... Voir plus
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Lisez les avis des autres
I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and... Voir plus
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having bee... Voir plus
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and makin... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Fresh Start UK has provided expert debt advice to over 12,000 customers since 2009. We specialise in helping customers manage their debts and becoming debt-free. We are authorised and regulated by the Financial Conduct Authority and offer a range of solutions to deal with unsecured debts. We offer a friendly, fast and non-judgemental service.
Coordonnées de contact
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, Royaume-Uni
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4,9
Excellent
2 k avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very good,fresh start uk make the great…
Very good,fresh start uk make the great job 👍 tank you
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your kind words! We're so pleased to hear that you’re happy with the support you’ve received from us. It means a lot to know we've made a positive difference.
If you ever need anything in the future, we're always here to help.
Thanks again — and all the best to you! 👍
They have been understanding from the…
They have been understanding from the start .put me as at ease .Also helpful when my circumstances changed from time to time. Would recommend them .
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your kind feedback!
We're so pleased to hear that you felt at ease from the start and that we've been able to support you through any changes in your circumstances.
Being flexible and understanding is a big part of what we do, so it means a lot to know you’d recommend us.
If you ever need anything, we’re always here to help. Wishing you all the best!
I contacted fresh start today after…
I contacted fresh start today after months and months of not which way to turn! My mental health was at a low and I just needed some pressure off. I spoke to the most lovely 2 people who showed empathy and kindness and they helped me get myself straight again! Would definitely recommend!
15 septembre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you so much for sharing your experience. We're truly glad you reached out. It means the world to hear that our team was able to offer you the empathy, kindness, and support you needed during such a difficult time.
We know how overwhelming things can feel when you're under pressure, and it's our goal to make sure no one feels alone in dealing with their financial worries.
We're so pleased we could help you find a way forward, and thank you for your recommendation — it really means a lot. 🤩
If you ever need anything, we're always here for you, so please do not hesitate to reach out.
That they can manage your debt and have plans to suit all needs.
A professional well organised and helpful company and service.
14 septembre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you for your kind words. We're so pleased to hear that you found our service professional, well-organised, and helpful.
Providing clear, reliable support is what we strive for, and it’s great to know we met your expectations.
If you ever need anything, we’re always here to help. Wishing you all the best!
Fresh Start 👍
I have been with Fresh Start for appox 6 years my partner much longer
I find them very helpful and very polite
I did not want to join Fresh Start at the beginning, but I am so pleased I did, as they have helped me so much, and I am so grateful to them, and appreciate all their good work they do to make our life much easier without the embarrassment
Thank you Fresh Start from the both of us 🙏
14 septembre 2025
Avis spontané
Réponse : Fresh Start UK
Thank you so much for your heartfelt message. It means a great deal to hear that, despite initial hesitation, you’ve found real value in the support we’ve provided. We understand how difficult it can be to take that first step, so we're truly grateful for your trust and kind words.
We’re so pleased to have made a difference in your lives, helping to ease the pressure without judgment. On behalf of the whole team, thank you both for allowing us to support you.
If you ever need us, please do not hesitate to contact us.
Great team and great service.
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your kind words! We're so pleased to hear that you’ve had a great experience with both our team and our service.
It means a lot to know we've been able to support you. If you ever need anything, we’re always here to help.
Wishing you all the best!
GREAT COMPANY HELPFUL UNDERSTANDING STAFF
PEACE OF MIND - Trust in the company - knowing if a problem arises or your situation changes - you can call and talk too them.
EXAMPLE - eighteen months ago I was quite unwell, I was bitten by a spider (FALSE WIDOW) - because of poison had to amputate my finger ( still not 100%).
My point being I was able to speak to someone who was very understanding - I am 79 .
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for sharing your experience. We’re truly sorry to hear what you’ve been through, and we hope you're continuing to recover as best as possible.
It means a great deal to know that you felt supported and understood during such a difficult time. Providing peace of mind and being there when life takes unexpected turns is exactly what we strive for.
We're grateful for your trust in us, and we're always just a phone call away if you ever need anything.
All the very best.
Fresh Start helps you get your life back.
Fresh Start have helped and supported me for a number of years during very hard times.
The company members are compassionate, polite and helpful.
If you have financial problems, no matter how serious, you will be so pleased at the weight being taken off your mind. Thank you.
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your kind and thoughtful words. We're truly honoured to have supported you through difficult times over the years.
It's incredibly rewarding to hear that our team’s compassion and support helped lighten the load and give you some peace of mind. That’s exactly what we’re here for.
If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the very best and thank you again for your trust
Réponse : Fresh Start UK
Thank you for your feedback! We're so pleased to hear you found our service professional and excellent.
If you ever need anything else, we’re always here to help. Wishing you all the best!
Réponse : Fresh Start UK
Thank you for your feedback! We're so pleased to hear you found value in our services.
If you ever need anything else, we’re always here to help. Wishing you all the best!
fantastic service help me out everytime…
fantastic service help me out everytime not long till I'm debt free cant thank the team enough!
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a consistently positive experience with us and that you’re now so close to becoming debt-free. It means a lot to know that our team has been able to support you each step of the way.
If you ever need anything as you reach the final stretch, we’re always here to help. Wishing you all the best for your debt-free future!
Réponse : Fresh Start UK
Thank you for your kind feedback! We're so pleased to hear that you’ve found our team helpful and understanding.
Providing support with care and compassion is what we aim for, and it’s great to know that it came through in your experience.
If you ever need anything, we’re always here to help. Wishing you all the best!
Was an excellent service, communication have become poor.
I have been with Fresh Start for many years and have found all of their services to be first-class.
My experience would have been five stars if it were not for the bad communication experience I had for the first time this year. It appears that sending information between different departments or staff has become a problem, in that documents sent by me via email were lost, and I had to keep sending them several times.
If communications improve, I would give Fresh Start five stars, and what the Company really deserves.
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your thoughtful and honest feedback, and for being with us for many years. We truly value your continued trust and support.
We're really pleased to hear that you’ve found our service to be first-class overall, but we’re genuinely sorry to learn about the communication issues you've recently experienced. That’s certainly not the level of service we aim to deliver, and we completely understand how frustrating it must have been to resend your documents multiple times.
We take your comments seriously and will be reviewing the internal process to ensure communication between teams is smoother and more reliable moving forward.
Thank you again for your loyalty and for taking the time to let us know. It’s feedback like this that helps us improve. We hope to earn that fifth star from you very soon!
I cannot praise Fresh Start too highly.
I cannot praise Fresh Start too highly. Everyone is helpful and understanding.
13 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your kind words! We're truly grateful for your feedback and so pleased to hear that you've felt supported and understood throughout your time with us.
It means a lot to know our team has made a positive impact. If you ever need anything, we’re always here to help.
Wishing you all the very best!
First class friendly service
First class friendly service. They are always there to help if you need them.
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your lovely feedback! We're so pleased to hear that you've experienced first-class, friendly service from our team.
Being here when you need us is exactly what we're all about, and it's great to know that support has made a difference.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best!
Well supprtive
13 septembre 2025
Réponse : Fresh Start UK
Thank you for your feedback! We're really glad to hear that you’ve felt supported.
Providing reassurance and guidance is what we’re here for, and we’re always just a call away if you need anything.
Wishing you all the best!
All the staff are so friendly and…
All the staff are so friendly and really very helpful. I would never have managed to get out of debt without their help and understanding. I wouldn't hesitate to recommend them to anyone needing help with debt management
11 septembre 2025
Réponse : Fresh Start UK
Thank you so much for your wonderful feedback! We're delighted to hear that our team's support and understanding made such a difference in helping you become debt-free.
It means the world to know we could be there for you when you needed it most, and your recommendation is hugely appreciated.
If you or anyone you know ever needs support, we’re always here to help. Wishing you all the very best for the future!
Helpful respectfully you are important…
Helpful respectfully you are important to them !!
1 septembre 2025
Réponse : Fresh Start UK
Thank you for your kind words! We're so pleased to hear that you felt valued and respected. That’s exactly how we want every client to feel.
Your journey matters to us, and we’re always here to help in any way we can.
Wishing you all the very best!
Always helpful and understanding of…
Always helpful and understanding of individual circumstances. Peace of mind was a major reason for asking them to manage my financial mess!
4 septembre 2025
Réponse : Fresh Start UK
Thank you for your thoughtful feedback! We're so glad to hear that we’ve been able to provide the peace of mind you needed during a difficult time.
Understanding each person’s unique circumstances is at the heart of what we do, and it means a lot to know we could help bring clarity and support when you needed it most.
If you ever need anything else, we’re always here to help. Wishing you all the very best!
Always had great service from fresh start, really helpful, professional and friendly. Great company.
Always had great service from fresh
26 août 2025
Réponse : Fresh Start UK
Thank you for your review, Mel!
I'm pleased that our team have provided an excellent service to you and has been of great assistance in resolving your queries. I'll be sure to provide this feedback to our team!
Wishing you the best.
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