Frosty Dive Avis 

⭐ 1 STAR — NEVER BUY FROM THIS COMPANY! $1,400 PURCHASE AND FROSTY DIVE STOPPED RESPONDING TO MY WARRANTY CLAIM

I am extremely disappointed with Frosty Dive and, based on my experience, I cannot recommend this company.

I paid approximately $1,400 for my Frosty Dive chiller and tub. Around the 10th month of ownership, the chiller began having problems. The pump stopped working properly and the unit was leaking water from the bottom.

Most importantly, I submitted my warranty claim BEFORE Frosty Dive’s one-year warranty expired.

I contacted Frosty Dive expecting them to stand behind the product I had purchased. Instead of offering to repair the chiller, replace the defective unit or components, or arrange for warranty service, Frosty Dive instructed ME to open the chiller and troubleshoot the internal components myself.

In their May 7, 2026 email, Frosty Dive specifically instructed me to “carefully open the top cover of the chiller to check the internal components” and asked me to locate the source of the leak and send them video.

I cooperated with their requests and tried to work with them to get the problem resolved.

Despite submitting my claim while the chiller was still within the one-year warranty period, Frosty Dive NEVER offered to repair my chiller.

They NEVER provided me with a meaningful warranty resolution.

And ultimately, they STOPPED RESPONDING and ignored my requests for help.

That is the part of this experience that I find completely unacceptable.

I understand that equipment can fail. A mechanical failure by itself would not cause me to leave this type of review. What matters is whether the company stands behind its product when that failure occurs.

I spent $1,400 on this system. The chiller began experiencing problems at approximately 10 months. I filed my warranty claim before the one-year warranty expired. I cooperated with Frosty Dive's troubleshooting requests. Yet I was never offered a repair or meaningful resolution, and eventually the company simply stopped responding to my requests for assistance.

So I have a very simple question:

WHAT GOOD IS A ONE-YEAR WARRANTY IF YOU REPORT THE FAILURE DURING THAT WARRANTY PERIOD AND THE COMPANY NEVER ACTUALLY RESOLVES THE PROBLEM?

For anyone considering spending $1,000+ on a Frosty Dive system, I strongly recommend finding out exactly how their warranty process works before purchasing. Ask who repairs the chiller, who pays for the repair, whether defective units are replaced, and what happens if their troubleshooting does not solve the problem.

I wish I had asked those questions before spending $1,400.

Based on my personal experience, Frosty Dive’s warranty support was extremely disappointing. I gave them the opportunity to address the problem while my unit was still under warranty, cooperated with what they asked me to do, and still received no repair or meaningful resolution.

Eventually, I received no response at all.

I would not purchase another Frosty Dive product, and I cannot recommend this company to others.

A warranty is only valuable if the company actually stands behind it when something goes wrong.

Bought my chamber 60 days ago absolutely no one I can contact no delivery team no tracking. Scam. Need to get my money back

This company is a scam!!!! DO NOT AND I REPEAT DO NOT BUY THIER HYPERBARIC CHAMBER. IT IS NOT 1.5 ATA. IT MIGHT NIGHT EVEN BE 0.5 ATA. It took almost 3 months to deliver, and when it arrived it came with incomplete instructions and instructions that were for another make and model. SAVE YOURSELF THE HASSLE AND BUY A CHAMBER FROM A REPUTABLE AND RATED COMPANY!

This company is an absolute scam. I bought a cold plunge system 42 days ago, and I still haven’t received the full order.
Their “3–9 business day delivery” promise is a complete lie. Customer service is useless. They can’t give you any tracking info, a delivery date, or any real explanation for why it’s taking SIX WEEKS to deliver a product. All you get are vague, unhelpful emails.
This is theft disguised as a business. Do not buy from them. Save yourself the money, time, and frustration —I guarantee you’ll regret it if you order.

Works amazingly! Will be buying as presents for friends/family!!

If I could I would put is higher than 5 stars
I have purchased ice tubs after ice tubs but nothing can compare to the frosty dive ice tub and chiller!
I’ve been using the frosty dive tub and chiller for a while now, and honestly it’s been a game changer for my recovery routine.
Setup was fast and straightforward and well built right out the box.
The chiller does exactly if not better than what it’s supposed to do. Keeps the water consistently cold and cold enough to give a legit cold plunge experience.
The tubs itself are super comfortable, durable, and easy to get in and out of. Maintenance is super simple and the filtration keeps the water really clean without any minimal effort.
Overall, frosty dive delivers on performance quality and connivance. This is a sold investment and absolutely worth it!

I needed a replacement part for my chiller, and Frosty Dive were extremely helpful.

The Frosty Dive team handled my order with great care and was able to deliver a high-grade recovery product that has changed my rehab routine! The quality of the Elite Ice Barrel is no joke — it’s sturdy, resilient, keeps the cold in, and somehow, they were able to make it portable! Very satisfied with the product. Would recommend to any athlete or everyday-mover.

I am writing this review to warn potential buyers about the profound disappointment and frustration we have experienced with this cold plunge cooler and, more importantly, the company's complete failure to provide adequate customer support.
The Problem: Our unit failed after only 16 months of use—barely outside the warranty period. For a product at this price point, this is unacceptable. However, what followed was far worse than the mechanical failure itself.
The Support Nightmare: Over the past three months, we have endured an exhausting and disrespectful runaround from customer support:
• Weeks of silence: Our initial attempts to contact support via email, text, and phone calls went completely unanswered for weeks.
• Inadequate excuses: When we reached out a second time expressing our disappointment, we were told our first email "went to spam." No explanation was provided for why our text message and voicemail were also ignored.
• Endless requests for redundant information: We were asked to send a video of our setup and check the water pump. We complied. Then we were asked for a "more detailed" video. We sent an 11-minute video showing exactly what was requested.
• Questions already answered: Support then asked if the chiller was filled with water to the top—information clearly visible in our video. Next, they questioned whether the controller was set up correctly—again, already confirmed in the video we provided.
• Passing the buck: We were then told to hire an HVAC technician to check refrigerant levels at our own expense. We paid $125 out of pocket for a professional who confirmed the refrigerant levels were fine and everything else appeared normal. The technician noted the unit was made in China and may not be reliable. We attempted to call support while the technician was present—no answer, no callback.
• Circular questioning: Support asked us again to verify settings and ventilation—information we had already confirmed twice and documented in our video.
• False escalation: We were told the issue would be escalated to the technical team. A week later, we received an email asking us to check for dust buildup. We sent photos confirming there was none.
• More delays and deflection: Another week passed with no response. When we followed up, support apologized for the "continued inconvenience" and requested yet another video to check if the compressor was working—despite our extensive prior documentation.
• Final insult: When we stated we had already provided exhaustive documentation, photos, and an 11-minute video, support responded that they "truly understand our frustration" and recommended we take the unit to a local air conditioner or refrigerator repair shop ourselves.
Our Position: We have already paid $125 for a professional assessment. We will not be incurring additional expenses for a product that failed prematurely. The responsibility for this defective unit lies squarely with the seller and the manufacturer. It has now been three months of back-and-forth communication, and we have not received a resolution or even a meaningful response to our last message.
Conclusion: This company has demonstrated a stunning lack of accountability and respect for its customers. The product quality is questionable, but the customer service is utterly inexcusable. We expected far higher standards of support and professionalism from a company selling premium wellness equipment.
I cannot recommend this product or this company. Save yourself the money, frustration, and wasted time. Look elsewhere for a cold plunge solution from a company that stands behind its products.

From the very beginning these guys have been great to deal with and I couldn’t be happier with their service.

I reached out to the company via text and email and have yet to receive anything back from them. Not happy with the service and the product is declining

Late w everything, the 1/2 hp cooler unit was late, and now filters are back ordered w significant delay, only e mail response service, always overseas time zone it appears from delays in communications
.

The items did finally arrive and were in good shape when they did. It took alot longer than originally expected (Apparently US warehouse was out and had to be shipped from Australia). I do like the inline filter, much more robust than the previous one I had.

It was shipped, supposedly, 3 weeks ago and I have not received any of my order yet.

Delivery of my chiller was spot on.
Setup was simple and the directions were perfect.
I set it to 55 degrees at night. The next morning the temperature was 55.
Can't ask for more.

I have used the Frosty Dive for one month now. It performs flawlessly. Setup was easy. Thermostat reading was off by a couple of degrees but can be adjusted to show accurate temperature. The unit produces a lot of heat but is relatively quiet. I use mine indoors in the bathtub.

Does not cool my 85 gallon plunge at all

Product s working great. Chills effectively. Only down side is the plumbing that comes with it is a bit cheep. Will need to upgrade fittings. Overall I'm very happy with the purchase so far.

We’re so happy with our Frosty Dive cold plunge setup. We did have some initial issues getting everything working, but customer service was very responsive and helped us troubleshoot until it was resolved. We picked this brand because of their customer service and they lived up to their reputation. Now that it’s up and running, we love it – the barrel and chiller are both great quality, and the whole family is using it regularly. Highly recommend!

I ordered my frosty xl cold plunge over a month ago and have only received the chiller. There is no customer service number that works and I'm super disappointed I went with this brand.