Fry's Food and Drug Avis 

How can a food store not offer bread? What you call bread is not bread, none of it. Go find out what bread is and learn how to make it.

I had a problem with the fuel pump sticking on and I was unable to stop it for a few dollars. Yes I was upset (because I got gas on me) and asked for a manager. After a few minutes the clerk came back and said there was nothing they could do. No manager would come out. I went in the store and asked for the manager. The desk clerk paged the manager three times and no one showed. This is the location on Hunt Road in San Tan valley AZ. The managers name called by the clerk was Miles (or some variant spelling). The date was in September 2024 in the afternoon. We just moved here and never had a problem with Fry's before.
Sorry, not the end! A week later my wife could not get her prescription at the drive thru. They said they were understaffed and couldn't help her. She asked for the manager and he said he couldn't help her (same store). We have switched our shopping (more expensive) to Safeway and my wife's prescriptions as well. Oh yes, I even called the state office for Fry's and they didn't respond. If someone from Kroger corporate reads this, maybe attention should be paid.

They lack communication and professionalism. I don't like frys, they have good meat and that's about it. They're really not honest about their prices sometimes, or they just make it hard to get the sales price. Yeah, I was told I'd get a coupon for a flu vaccine and it never happened. This isn't the only time I've experienced lies from them and that's why I try my best to avoid frys as much as possible.

My recent pickup order was once again missing an item. Normally it is missing multiple items. The produce being selected is close to rotten almost every time. I have received items already past their expiration date as well as moldy products. I have also received items that were not ordered and received more of an item than requested. I still want my missing item and would go back for it, but the live chat and the automated customer service line offered only a refund. I am not able to get through to a live person to straighten this out. Now I am a thoroughly frustrated shopper that will probably shop elsewhere. Horrible experiences on numerous transactions leads me to believe this is the best they have to offer.

I just walked out of the Fry's food store on Combs and Gantzel. Tried to do the self-checkout had three different women that couldn't figure out how to price my merchandise. I was actually embarrassed for them.
They had no answers to my questions. They were completely rude, and they just walked away from me. Probably won't ever shop at Fry's again. This happens every time I go in there and try to use their app or try and get sale prices that they never honor.

so convenient to have them right at the end of my block…… But I need to find another grocery store. The fruit is always rotten, And forget about purchasing meat the meat is absolutely terrible at Fry locations.

What happened to them? It is terrible that they don’t take pride in the quality of their food.

I visited Frys Foods today to redeem my Frys coupon for a free gallon of Arizona green tea. I discovered a completely empty shelf and none in the back. Why doesn't this store learn from its mistakes? The shelf should be full not empty. I will say this is a type of false advertising. Most of the other types of Arizona tea are empty as well. Pathetic but true whoever is ordering is incompetent.

I went to the Fry’s store around 10pm without knowing the store closes at 10pm. I got a couple of things including grapes that was at $3.99, but machine was showing $7.99. When asked for help, a young woman came over and said I need a digital coupon. When I asked if it’d take long to use the coupon, she got annoyed and raised her voice saying: “Do you know we are closed?!”. When I said well your door and a cashier machine was open? She ignored me and left me, whenI called her, she said: settle down! When I said I need her name , she answered with rude voice: no you don’t, asked again, she kept saying the same. Then she threatened to call security if I didn’t leave. I told her I will return to find out her name and she said that would be creepy. Such rude customer service, who keeps such a rude employee? She will do it again, wherever place she will be working at. Definitely will avoid Fry’s , they need to do better with customer service. Such an upsetting experience. There were two men standing next to her, at least they were not rude, it almost seemed like the woman was trying to impress them with her bold attitude towards the customer. In the past, one of them was always polite, he works in that area often. Such a bad attitude!

Fry's food executive admits company gouged prices higher than inflation levels pos

On Aug 21 , I went to the store in Apache Junction AZ @ 7:30 pm. My husband and I had an incident with an employee at a register. The manager was called and helped but when I walked away the employee said something bad about me. So we went home and called the store to talk to the same manager. I told him what was said and he said it doesn’t matter and I tried to tell him she was very pushy and kept interrupting me.
Is this a way a manager talks to a customer on phone?
We were so embarrassed the he had to pay only 3$ so I can get out the door.
This is the only store we have here. But if this is how we are going to be treated than I don’t want to go back!!
I think we will avoid shopping there all together and just get our food at food banks! I will not put up with insults and managers not taking the time to listen to customers!!!

At the checkout point, the checker dropped my eggs on the counter. She opened the carton, and said things looked OK. When I got home it was easy to see that 3 eggs were broken and useless. Maybe she had a bad day, but she seemed so very rushed that she just wanted to get rid of me. It made me want to go back and challenge her about the eggs. But, I didn't do it.

Spent a lot of time in store trying to scan the in-store coupons. Did not work. Do you really think seniors are getting the specials when we have to jump thru all the hoops?
Way too much work to shop frys
Now. Changing grocery stores!



.

I was shopping with my children, choosing milk. An employee by the name of Donovan, a shopper, decided I was in his way. As he was saying move, move, he pushed the big blue shopping cart into my left arm. I was in disbelief, still am. I spoke to one of the managers on duty (kicking myself for not getting her name) and she said his actions were rude.
She apologized but that was it, no mention of reprimanding the employee.
Be careful around those shoppers, they'll run you over if given the opportunity.

I shopped at Frys Food on Broadway in Mesa Az this morning. Cashier Rodney was rude. I suspect he had a problem with me wearing a mask to protect myself from Covid. None of their employees wear a mask ! In addition he charged me $6 for two mangoes and they were marked at two for $4 I attempted to leave feedback at their website and got this message "You don't have permission to access this website on this server." I guess they don't really want feedback.
Another male cashier likes to tell me how great trump is. I don't need or want political advice from Frys cashiers Shopping at Walmarts is looking like a better alternative.

I was overcharged in the store. I had to jump thru hoops to get a refund on the Prego sauce. I did not notice they also did not reflect the digital coupon price on 2 other items. I tried using chat but that was useless. I spoke to an agent and she tried wheeling a dealing. She offered me $3 refund. I refused because I had been overcharged $5.81. She then offered $5. It was settled for $6. A note on the bottom of the receipt indicated they were have pricing issues, so why should I have to put on a dog and pony show to just be charged correctly. I truly think some of the issues are corporate polices there for this corporation to make more money and who cares about the customer.

I absolutely hate that. They try to force you to buy more than one product to get a better price. I thought that that was bad enough but this making people go online to download a digital coupon really stinks. I do not have the patience but what I do do is get really upset when there’s a very good deal on blueberries and I can’t take advantage of it. Sometimes I have gone online to try to load coupons and then forget, trying to search by produce it gives you everything except for fresh fruit. It’s just a crappy website and a Terrible marketing idea. It just makes me super pissed off every time I get out of that store so I avoid it and now Foodcity’s trying to do the same thing I don’t need three bottles of soda, pop or three bags of chips in my house to try to make me fat I’m sure someday this is going to be illegal because of the obesity of the great deal of Americans but right now they’re allowed to do it.

We have had a couple of special bakery items done. Special cupcakes and today was my little sisters small wedding. Guess who did the wedding cake? Frys did! It was amazing tasting and beautiful. What great talent you have in Melanie Woodruff-Williams. This is for the store in Prescott, AZ off of Willow Creek Rd. I wish that I could send in a picture of the cake.

They began charging to do a cash back years ago at the checkout on top of their greatly over priced items.
I left them out in the cold long ago and never looked back. Safeway is also over priced but at least they still have the integrity left to not charge for cash back at the checkout.

I have been shopping at the Frys in Apache Junction for 20 years. I ordered an online pick up order today. I had an 8 piece baked chicken in the order. When I got home and opened the container I was shocked. The pieces were about as big as a Cornish game hen, only 7 pieces, no breasts and about as dry and shriveled like it had been sitting for hours. Went back to store and returned it and got another chicken that was still in heater but looked just as bad. It was so overcooked and dry you couldn’t hardly eat it!!

Was using the home delivery option due to recent surgery prohibiting walking. The first time I was charged 4.98 on my debit card for no reason. Was supposed to be reversed... still waiting. Second and last time I will ever order I was charged 14.98 for something that clearly stated was out of stock on my receipt. After repeated attempts to resolve it with customer service I was told a refund "request" would be submitted and it could take 30-45 days. It took them 30-45 seconds to debit it from my account. After 2 issues in a row with this happening I wouldn't recommend home delivery.