Fullscript Avis 

My order was never delivered. I spent 32 minutes with a customer service representative who was demeaning and condescending. I asked for a refund and she refused. I asked to speak to a supervisor and she refused. Their poor performance was never resolved. This company has severe performance issues.

I ordered my supplements on Thursday. I paid extra to have them delivered in 1 to 3 days. On Saturday, I was notified they were delivered however I did not see anything at my front door Sunday morning. I proceeded to worry that they were delivered to my old address and contacted the new owner. She did not have anything at her house either. I proceeded to scour the website. I use the chat bot and got nowhere except it telling me they were delivered. Finally, I used AI to find the phone number as it is very difficult to find on the website, and when I got a live person on the line, they said my package had actually not been delivered and that it was an error. I assumed it would be there Monday however it was not. Tuesday I got a message saying it would be there by 10 pm, however, around noon, they sent me another message and said it would be delayed again. Once again, I called in to see if I could get any information on what was going on, they cannot give me any insight and just said that it might be there tonight. I’m trying to detox from Mold and can’t do anything until I get the Supplements so I am kind of in our hurry to start the process as I have not been feeling good. Hopefully they can fix the issues, at a minimum definitely do not tell people your package is delivered when it’s not. I panicked for about two hours Sunday morning, and almost drove to my old house in search of my package..

So overall I received my orders without issue. However, when I tried to discontinue part of my order it would not let me. And just doing that step they made painful. So since I couldnt discontinue the probiotics I no longer need, I cancelled all of it. And this stuff aint cheap. I am stuck with meds I dont need.

I’ve really appreciated using Fullscript as a practitioner. It’s incredibly convenient—ordering is straightforward, and delivery is fast. I also find their customer support very professional; whenever I call with questions, I get clear answers quickly. That said, I do have concerns about pricing. Over the past months, many supplements have nearly doubled in price, which is making it challenging for my patients. I think it would be really helpful if Fullscript could review pricing structures or offer some flexibility, especially as a practitioner who relies on this for patient care. Overall, the convenience and support are strong, but the price increase is a big hurdle.

The worst customer service ever!!!
after 18 days they can't remove a discontinued item from my order and ship the rest! The tech team is ACTIVELY working on my case!

I have emailed your company over three times regarding deletion of my profile and account and nobody responds to me. This is definitely not customer service. I am no longer with the practitioner that directed me through this website, and I am not a patient through them either. They were supposed to cancel it when their services were terminated, however, I see that you have this major thing in common, a lack of follow through, respecting privacy and answering emails. CANCEL AND DELETE my information.

So far, my experience with Fullscript has been disappointing.

I created a practitioner account to support my clients and earn the referral commissions that Fullscript advertises. I referred my first client, who made a purchase, and I entered my banking information the following day. I assumed there would be at least a reasonable grace period before the next commission payout which was not until later.

I followed up with Fullscript a week or two later after seeing there was no commission in their system, or any deposit in my account. I was told that an account doesn't qualify for commissions until after you enter your banking info. Only then does it become a profit account. Any reasonable company would have seen that the info was entered the day after, and would have honored that commission.

The onboarding process was confusing and unclear. It was easy to generate and share my referral link, but it was difficult to ensure that I as the pracitioner was able to earn from it. I really had to dig through their system to even find out how to enter my banking info.

The commission itself wasn't a large amount, but that's not the point. The issue is that a first-time practitioner who made an honest mistake, because of an unclear setup process received no flexibility or goodwill. That leaves me questioning how much Fullscript values the practitioners who bring them new customers.

I hope Fullscript improves its onboarding process and takes a more practitioner-friendly approach in situations like this.

Emma was the person who answered my phone call. She was extremely nice about asking my name, etc. She helped me so much with my order and was very efficient. Emma was fantastic and made me laugh and happy. Made my day. She deserves 10 gold stars !

Shipping of Heat sensitive items is not at all good! They use DHL for shipping and then that company transfers the package to USPS. So, it sits for a couple days not going anywhere. I have complained many times and the Company does not care! My most recent order shipped on Sunday, 6-28 and didn't arrive until LATE on 7-6 so I didn't pick it up until the morning of 7-7. The company slaps labels on the box heat sensitive and puts an icepack in that melts within a day or two especially when we are having a heat wave right now! This is not an efficient way to ship ANY supplements especially those that need refrigeration.

I am not sure where all of these 5 star reviews are coming from. Today my account was charged for an auto shipment that is NOT ON AUTO SHIPMENT in my account profile. Interesting.....I just ordered the exact same product they have sent me from Amazon. Hmm......I wonder how that happens?? Also no easy way to cancel your participation on the website AND, if there is no credit account information VISIBLE in your account, they still manage to AUTO CHARGE FOR AN AUTO SHIPMENT YOU DID NOT AUTHORIZE!! I am not impressed folks; the website alone is a problem.

Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by their products and if there's and issue they fix it immediately with kindness. I highly recommend buying from them.

I ordered from Fullscript and received supplements. They have an auto refill order based on the doctor's recommended doses. I was recommended to use the every 30 day auto refill since the supplements ordered had a 30 day supply. They auto refilled my order to arrive 8 days after I needed them. So I was left without supplements for 8 days, which puts the whole regimen at risk and forced me to go find the products locally and pay more. I contacted Customer Service and they told me I should have ordered the refill sooner, ever though I enrolled in their auto refill service. I was left frustrated and without supplements. It doesn't help they use DHS, which adds shipping time since they have to drop it off at a USPS to do the second half of the delivery. No Thank You. I don't need the headache. I'll shop local.

Ana, who was the Emerson Ecologics/Fullscript representative who took my order, was superb in every aspect of our communication and in the ordering process. Difficulties threatened as a product which I wanted was out of stock and the manufacturer of another product had merged with another manufacturer. Ana resolved all issues and in a timely fashion with grace and good humor. Thank you, Ana.

This is a horrible company. I have spent three hours in the last two days trying to correct my situation. No one answers their phones or emails me back. I keep being told everything is fine but they do not send me my return information. I'm calling my credit card tomorrow and having them refund my money if I do not get a response.

Customer service is the best part! Any questions, missing labs, troubleshooting, creating orders, the response time… is amazing! Someone always answers the phone and the problems are resolved quickly.

Still haven't received the enzymes I ordered on 5/20. Which I needed for a cleanse protocol. Customer Service and tracking, no help.

For a company in the health industry, making people wait and still not delivering the products they need for their health...is pretty maddening.

Do not use, find a company that has a good delivery system. Tracking showed today....still not here (9PM.) Maybe this is why people turn to Amazon, we try to go support another business and the service just isn't there. BOO,,,,

Fullscript has the best natural products any naturopathic physician would desire to have their patients take. They source products to the highest standard from reputable nutraceutical companies. Supplying quality products aids patients to get better!

Rachel, my customer service representative, was excellent. She excelled in all regards, graciously correcting my errors while also displaying full knowledge of all of those elements which were pertinent to my order. I hope that at the time that I next order, I reach her.

They ship UPS but the use the US Postal Service to deliver to your address. I never received the package. My Ring camera shows it was never delivered. I contacted Fullscript and its AI assistance told me to contact the post office. The post office does not recognize the UPS tracking number. Horrible service. I will only buy from Amazon or Costco in the future.....

I just hung up with Devon and it was the best experience I’ve had with FullScripts practitioner support. He was very knowledgeable and stayed on the line to actually assist me to get the changes I was looking for. Excellent service and exceeded expectations!!!