Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

disgusting took 6 months to get a refund tried every day asking for my money back every day Calling them same person talking on the phone changing there name disgusting! DO NOT BUY FROM THEM THEY MUG... Voir plus

Noté 5 sur 5 étoiles

We ordered a crushed velvet bed from furniture4home. Was unsure about a few things so contacted customer service who were very helpful and very knowledgable on all aspects of there products. Bed de... Voir plus

Noté 5 sur 5 étoiles

5 star excellence all round! We ordered garden furniture. It was delivered within a week of ordering where everywhere else we went was either out of stock or you had to wait weeks for it to be deliver... Voir plus

Noté 5 sur 5 étoiles

Ordered a Chesterfield divan bed a couple of weeks ago for our recently refurbished bedroom. Order came last Friday, my husband and son managed to set it up without any issues and it looks fantastic i... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Informations provenant de diverses sources externes

We are a bed and mattress manufacturer that sells direct to the public. We offer unbeatable prices, excellent customer support, huge bed range and fast and free delivery,


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

351 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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3,8

Tous les avis

(351)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

We are delighted with our bed

We are delighted with our bed! Ordering was straightforward; delivery prompt (with a helpful driver) and great value for money. Thank you!

14 janvier 2020
Avis spontané
Noté 1 sur 5 étoiles

Wrong headboard & bad customer service

Our bed was delivered with the wrong headboard, a completely different colour and material to our bed. I have been in contact with several different people from furniture 4 home, each time I am told that I will be contacted with a swap date. It has been 6 weeks since we received our bed and we still have the wrong headboard. Very disappointed in the customer service. Do not waste your money.

14 janvier 2020
Logo de Furniture4home

Réponse de Furniture4home

Hi Liz

I am very sorry that it took a long time to deliver the correct headboard. But I can see that this has been delivered. We have since changed couriers company's

Regards

Steve Customer Services Manager

Noté 1 sur 5 étoiles

Spend your money else where! This company do not care.

Please Avoid! Poor customer service (pretty sure they lie as looking at reviews, the couriers always manage to break down or damage the item making it undeliverable!). Our Bed never turned up.

Placed order 2 weeks before Christmas as the website said ‘guaranteed’ Christmas delivery. Then got told the bed was damaged by forklift by the courier (we actually spoke to the courier who said this was a LIE!) Then got an email advising they would send another bed out and hire a van themselves. Got our 3 hour slot - bed didn’t turn up. Also, I was the one contacting F4H for updates as they NEVER contacted me to update me on the situation after waiting 7 hours in total for the bed.

Looking at some of the bad reviews they seem to ‘fight back’ with their customers, which is ridiculous. I can’t believe a company can take circa £500 from you and the customer service you get is that poor!! Sarah in particular wasn’t helpful - said she’d come back to me and never did, hence the 7 hour wait! Have asked for a refund.

You literally couldn’t write this stuff! Looking to escalate this to any ombudsman or watchdog.

21 décembre 2019
Avis spontané
Logo de Furniture4home

Réponse de Furniture4home

Hi Hollie

I am very sorry to hear of these issues. Could you kindly contact me on support@furniture4home.co.uk

I would like to look into these issues and address them for you.

Regards

Steve
Customer Services Manager

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery, quality bed as described really comfy mattress - would recommend

21 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Great bed

Great bed, great price, great customer service, great delivery guys

20 décembre 2019
Avis spontané
Noté 1 sur 5 étoiles

Very disappointing, Can’t Be Trusted

Very disappointing, ordered a single divan bed, from the start it went wrong, had to chase them for delivery, then when it arrived the drawer front had a stain on it, emailed them pictures to show the problem, they said that they would send another, then disaster sent a tracking number but it never arrived, e mailed again, apologised and sent out another tracking number, this time it supposedly got damaged and was returned to base, chased yet again another tracking g number but still never arrived, so called and spoke to Adam he promised to sort it out you guessed it another number but this hasn’t arrived either, now they don’t even return my calls, What a waste of time this company is all I wanted was the damaged item replaced, WOULD NOT RECOMMEND THEM AS THEY CANT BE TRUSED!!!!

18 décembre 2019
Logo de Furniture4home

Réponse de Furniture4home

Hi Paul

I can see from the tracking information that the drawer has been delivered by Parcelforce. If you have any further issues please do not hesitate to contact us.

Regards

Steve
Customer Services Manager

Noté 5 sur 5 étoiles

Highly recommended

I am always dubious about buying large items online, but furniture4home excelled my expectations. Speed of delivery was exceptional. I had a small issue with the bed that I bought, which was resolved immediately with no quibbles. Communications were answered straight away (both phone and email). Staff were polite and helpful. Great job!

18 novembre 2019
Avis spontané
Noté 2 sur 5 étoiles

Very poor delivery time.

Waited 3 weeks for bed to arrive. 2 of the beds had been broken whilst being put onto the van. Very disappointed on how slow delivery was but the delivery person was very helpful and friendly. Bed headboard was also not in perfect condition. I wouldn’t order from here again as felt very let down.

14 novembre 2019
Noté 5 sur 5 étoiles

Delighted customer

Ordered a crushed velvet bed with orthopedic mattress in a beautiful blue colour. Fast, efficient and exceptionally pleasant delivery service. I would have no hesitation in recommending Furniture4home. Delighted with our purchase.

16 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

I placed a order for kingsize bed with…

I placed a order for kingsize bed with mattress ordered on saturday and it arrived to me in Cumbria by tuesday, very friendly delivery driver and bed is very comfortable and looks brilliant.
Would highly recommend furniture4home.

Derran.

16 octobre 2019
Avis spontané

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