I purchased a tall white cupboard for our bathroom years ago. It was promptly delivered. One of the pieces was damaged in transit and we were immediately sent a replacement at no cost. This cupboard c... Voir plus
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Unfortunately one of items I ordered had a long lead time, and I had to cancel my order. However, the polite, friendly and professional way in which this handled needs to be applauded. Refund was i... Voir plus
Good quality product for the price…though slightly disappointing that the drawer bases are hardboard rather than a more solid base. Looks very good tho. First class delivery ordered on Saturday and de... Voir plus
Delivery late, poor quality, literally cheapest materials you can get. All fixings came in 2 bags so you must spend an hour just checking each part, separating and numbering yourself. Packed well,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Magasin de canapés
- Magasin de lits
- Magasin de matelas
- Magasin de meubles de chambre à coucher
- Magasin de meubles de salon
Écrit par l'entreprise
Furniture Factor has grown in to a masive online furniture retailer from a small family run furniture shop that opened its doors in march 2002. Suppliers of bedroom furniture, lounge furniture and office furniture. furniturefactor.co.uk hold a huge range of furniture in the UK ready for quick delivery nationwide. We specialise in wardrobes, display cabinets and sideboards, White and Black gloss sideboards which are ready for immediate dispatch. Huge range of large Sliding Wardrobes and display cabinets also in stock.
Coordonnées de contact
195 Gwendolen Rd, LE5 5FN, Leicester, Royaume-Uni
- 01162730005
- sales@furniturefactor.co.uk
- furniturefactor.co.uk
4,2
Bien
6 k avis
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N'a pas répondu aux avis négatifs
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Very good and fast service
I found this site super easy to order from, communication was good and product arrived within the time frame stated, and very well packed, we haven’t put the wardrobe together yet as it’s not needed quite yet, but it all looks in good order
30 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for your kind words. We’re pleased to hear you found ordering simple, communication clear, and your wardrobe well packed and on time. We’re confident you’ll be just as happy once it’s assembled and in use.
Kind regards,
Furniture Factor
Réponse de Furniture Factor
⸻
Dear Customer,
Thank you for your feedback. We’re pleased to know you found our team very helpful, as we always strive to provide the best service possible.
Kind regards,
Furniture Factor
Privately arranged delivery driver that…
Privately arranged delivery driver that called before arrival, and everything came easy to assemble
31 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear the delivery went smoothly and that assembly was straightforward. At Furniture Factor, we always aim to make the whole process as hassle-free as possible.
Kind regards,
Furniture Factor
Good delivery. The man sent me few messages before arriving.
Good delivery. The man brought it to my house. He was very helpful. Good customer service as well.
2 août 2025
Avis spontané
Réponse de Furniture Factor
Dear Concetta,
Thank you for your kind words. We’re glad to hear that our delivery team and customer service left such a positive impression. At Furniture Factor, we believe helpful service is just as important as the furniture itself.
Kind regards,
Furniture Factor
Very quick efficient delivery.
Very quick efficient delivery with notifications at every stage. Delivery man brought it right into the house for us. Thank you.
Happy with cupboard. My vacuum cleaner etc fits in very snuggly.
6 août 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for sharing your experience. We’re pleased to hear that your cupboard is both practical and a perfect fit for your essentials. Our team always works to make delivery as smooth as possible, so it’s great to know this was reflected in your order.
Kind regards,
Furniture Factor
Great little wardrobe
Great little wardrobe, reasonably priced and delivered quickly. Constant email confirmations and delivery notifications.
Would defo use again
30 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for your kind feedback. It’s great to hear you’re happy with your new wardrobe and that our delivery updates kept you well informed. We appreciate your support and look forward to serving you again.
Kind regards,
Furniture Factor
Was able to order even though items…
Was able to order even though items were out of stock, company did contact me and ask if I wanted to proceed still, in the end the items were delivered on a new promised date
30 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for your review. We appreciate your patience while waiting for your items and we’re pleased that everything was delivered as promised. We always make sure to keep customers updated when stock delays occur, so we’re glad this worked out smoothly in the end.
Kind regards,
Furniture Factor
Réponse de Furniture Factor
Dear Customer,
Thank you for your feedback. We’re pleased the item looks good in your space and we’re confident you’ll be just as happy once it’s in use.
Kind regards,
Furniture Factor
I ordered two items of furniture for my…
I ordered two items of furniture for my living room. £750 not sure what to expect having only seen the items on laptop. I am absolutely delighted with the furniture. The company delivered the items free of charge which was one of the reasons I decided to buy. The items were very heavy and packed very well to cause no damage to the furniture. The company kept me informed of delivery date. Thank you so much 😊
23 juillet 2025
Avis spontané
Réponse de Furniture Factor
Dear Customer,
Thank you for your review. We make sure our furniture is well packaged and carefully delivered, so we’re pleased this was reflected in your experience. Enjoy your new living room pieces!
Kind regards,
Furniture Factor
A great company to do business with
Fast, professional and excellent service.
The service from emailing to calling were all handed professionally and speedy.
The turn around on placing my birder and the delivery was also very quick.
The delivery was ultra professional as well.
31 juillet 2025
Very Efficient
The customer service was very efficient, speedy. They rang me immediately to discuss my order.
I would recommend 👌
31 juillet 2025
Muddasir from Customer service very…
Muddasir from Customer service very helpful
28 juillet 2025
Avis spontané
Réponse de Furniture Factor
Dear Customer,
Thank you for your kind feedback! We’re so pleased to hear that Muddasir was able to assist you — he’s a valued member of our team and will be glad to know his support was appreciated.
At Furniture Factor, we always aim to provide helpful and friendly service every step of the way.
Kind regards,
Furniture Factor
Problem in transit - resolved promptly
Problem in transit, certainly not the fault of Furniture Factor, but dealt with in a very prompt and courteous manner, flexible to my availability. Very happy with my experience thus far.
30 juillet 2025
Avis spontané
Réponse de Furniture Factor
Dear Debbie,
Thank you so much for your kind words and understanding! We’re really pleased to hear that despite the transit issue, you found our service prompt, courteous, and accommodating to your availability.
At Furniture Factor, we always aim to turn any hiccups into a positive experience for our customers, and it’s great to know you’re happy with how things were handled.
We truly appreciate your support!
Kind regards,
Furniture Factor
I needed replacement drawer runners for…
I needed replacement drawer runners for a bedroom unit I purchased a few years ago. I spoke with Muddasir and he sent out the runners I required.
I received them the following day.
A professional excellent service.
23 juillet 2025
Avis spontané
Réponse de Furniture Factor
Dear Customer,
Thank you so much for your lovely feedback! We’re really pleased to hear that Muddasir was able to assist you so efficiently and that the replacement runners reached you the very next day.
At Furniture Factor, we always aim to provide professional and reliable service, even years after your original purchase, so it’s wonderful to know you’re happy with the support received.
We truly appreciate your continued trust in us!
Kind regards,
Furniture Factor
Excellent company to use
Excellent company to use. Very fast delivery. All staff were very helpful.
3 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that you found our service fast and our staff helpful.
At Furniture Factor, we always aim to provide a smooth and positive shopping experience, so your feedback means a lot to us.
We truly appreciate your support!
Kind regards,
Furniture Factor
Amazing
The items we purchased was amazing look great and easy to build. Great customer service and was delievered when said. Definitely recommend
11 juillet 2025
Réponse de Furniture Factor
Thank you so much for your fantastic review! We’re thrilled to hear that you found the items easy to build and looking amazing in your space.
At Furniture Factor, we always aim to provide a smooth experience from start to finish, so it’s great to know the delivery and customer service met your expectations.
We truly appreciate your recommendation and support!
Kind regards,
Furniture Factor
Thank you for your service
I have to say, Muddasir was absolutely fantastic to deal with! From start to finish. Company doesn't ship to Ireland, which was not a problem for me. I had arranged my own courier to collect furniture from company warehouse. And all communication with Muddasir was so efficient and easy. Thank you for your service! A++++++
10 juillet 2025
Avis spontané
Réponse de Furniture Factor
Dear Customer,
Thank you so much for your lovely feedback! We’re delighted to hear that Muddasir was fantastic to deal with and made the whole process smooth and efficient, even with your own courier arrangement.
At Furniture Factor, we always aim to provide helpful and hassle-free service, so it’s great to know you were pleased from start to finish.
We truly appreciate your support!
Kind regards,
Furniture Factor
Brilliant service
Brilliant service, great quality at a fabulous price.
Had an issue with a cupboard on delivery and the customer service was great easily sorted and a speedy solution.
Great addition to my room with this furniture.
Definitely will shop here again.
10 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with the quality, value, and the way our team handled the issue with your cupboard so quickly.
At Furniture Factor, we always aim to make the experience as smooth and positive as possible, so it’s fantastic to know the furniture is a great addition to your room.
We truly appreciate your support and look forward to serving you again!
Kind regards,
Furniture Factor
Réponse de Furniture Factor
Dear Customer,
Thank you for your kind feedback!
We’re pleased to hear your item arrived quickly and matched the description. At Furniture Factor, we always aim to ensure smooth delivery and accurate product information so you know exactly what to expect.
Kind regards,
Furniture Factor
Excellent service speedy delivery
Excellent service speedy delivery. Furniture is solid
7 juillet 2025
Réponse de Furniture Factor
Dear Customer,
Thank you for your great feedback!
We’re thrilled to hear you’re happy with the solid quality of the furniture and the speedy delivery. At Furniture Factor, we always aim to offer excellent service and well-built products that last.
Kind regards,
Furniture Factor
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