Deceiving 30-Day Return Policy
On April 19, 2026 I placed an order for four dresses for a total cost of $256.94, including shipping. The website says that Fynony offers a "30-Day Return Window". I decided to keep one dress, and return three. The items that I wanted to return were eligible according to their policy: "unworn, unwashed, and undamaged, with original tags and accessories, and in the original packaging (opened bags/boxes are acceptable)."
The return policy lists the following steps for returns:
"How to Start a Return
- Email us at [customer service email] with your order number.
- Our team will guide you through the return or exchange process.
- Once we receive and inspect your returned item, your refund will be issued within 5–7 business days."
On May 7, 2026 I emailed their customer service inbox with my order number. On May 8, 2026 Fynony's reply was "Since international return shipping can be costly, we can also discuss budget-friendly alternatives like partial refunds if you prefer not to send them back."
On their Return Policy page, they conveniently don't mention where the return address is. There's only a brief mention of "international shipping cost," which is easily overlooked.
On May 11, 2026 I replied that I wanted to move forward with returning all three dresses. Their reply was "If it is not a quality issue, we would still like to offer you compensation of 15% of the three dresses as a goodwill solution."
"Goodwill?" Their website advertises a 30-Day Return Window that includes returns for "Non-Quality Returns (Didn’t Like / Didn’t Fit)". I had already informed them that my issue with the dresses was the size and fit.
Offering a 15% refund instead of the advertised full refund (minus original shipping cost: $29.99) was unacceptable to me.
I'm still waiting for a resolution. They haven't provided a return address yet. I would expect return shipping to not exceed what I paid originally ($29.99).
Réponse de Fynony
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry that your shopping and return experience did not meet your expectations.
We understand that a clear and simple return process is very important, and we sincerely apologize if our current communication caused any confusion or frustration. Your feedback has helped us realize where we need to improve.
We will review and improve our return policy wording to make it clearer and easier for customers to understand in the future. We also appreciate you pointing this out, as it gives us the opportunity to correct the issue and provide a better experience moving forward.
For your current return request, we will arrange for a more experienced customer service specialist to continue assisting you with the return process and make sure your case is handled carefully and professionally.
Thank you again for your patience and for giving us the chance to improve.