Save your money and your time. I ordered a watch in November 26, nothing arrived, no communication. Emailed them several times and they come back once to say there had been a delay. Needless to say n... Voir plus
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Terrible company, slow shipping, and most of all shipped me a defective watch - the light doesnt work at all. When inquiring about this, they did not address the issue and then stopped responding to m... Voir plus
First and foremost, I waited over a month to receive my order (I did understand it was "custom" so I didn't get too bent out of shape). Then I received my "order".......let's just say it was as polar... Voir plus
I have had G-shocks in the past, but they were not custom. I found G-Tune and absolutely had to order two of them. One black w/ orange band and one Silver/blue with white band for the summer. Recei... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to G-TUNE, where creativity meets precision. We specialize in customized G-Shock watches, offering you the freedom to express your individuality with one of the toughest and most iconic watch designs in the world.
Coordonnées de contact
Portugal
- info@g-tune.com
- g-tune.com
2,5
Bas
26 avis
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I still dont have the watch
I still dont have the watch. Many explanations but the watch was never delivered i had to request a refund through my credit card.
19 novembre 2025
Réponse de G-TUNE
We are truly sorry for this delay. We experienced an unexpected shipping issue due to new US customs regulations, but your watch has already been shipped and has arrived in the United States. It should be delivered very soon. Please contact us info@g-tune.com if you need any additional help.
Absolutely NOT worth the cost!
First and foremost, I waited over a month to receive my order (I did understand it was "custom" so I didn't get too bent out of shape). Then I received my "order".......let's just say it was as polar opposite as an order could be. When I reached out, they blamed an intern for sending the wrong watch then had me go to a UPS store to send it to the correct recipient. Today, received my correct custom. The quality is completely sub-par. I ordered a black metal band. It feels clunky, cheap, rough to the touch and nowhere near the quality of what I paid for. I reached out again, expressing my disappointment with the product and wanted to return it. My email was quickly responded to with an explanation that I can not return it due to it being custom when the website CLEARLY states a 14 day return policy once received. Absolutely not worth paying 2x the cost of an original G shock!
20 novembre 2025
Avis spontané
Ordered a watch on this website…
Received my watch, still waiting on Bracelet.
13 novembre 2025
Avis spontané
Réponse de G-TUNE
We explained the situation privately to the customer: the original special edition watch went out of stock, and after the first shipment was lost by the carrier. After reviewing all options, the customer decided to choose a different model since the original one can no longer be produced. The new watch is already being prepared by our team and will be shipped shortly. We are committed to making sure the customer receives the new order without any further issues.
So far I'm still waiting for my watch but I'm sure it's going to be fantastic. Customer service has been really good
Customer services great. Anytime I had a question someone would respond back to my emails in a timely manner
2 octobre 2025
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