I bought a "OnePlus Series | Privacy Screen Protector" that was supposed to work with fingerprint. But it didn't. So I contacted support - they sent me two new cases - one "OnePlus Series | Pr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Absolutely scam company!!! I ordered case for samsung galaxy s25 ultra and got wrong case. They don't offer free return and instead they give you Chinese address to return which is very expensive and... Voir plus
This was my first time purchasing from this brand, and I was really impressed when I received my products. My order arrived reallt fast too. I will definitely be purchasing from this Company again.... Voir plus
L'entreprise a répondu
I don't believe those people's comments. I really like galacase products. Whether it is a product or service, it already has the responsibilities and services that an enterprise should have. I already... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Minimalist Design ,Strongest Protection.
Coordonnées de contact
HO KING COMM CTR,2-16 FAYUEN ST, MONGKOK KOWLOON,HONG KONG, 999077, hong kong, Hong-Kong
- +85263694404
- support@galacase.com
- galacase.com
2,7
Bas
23 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
ABSOLUTLY HORRIBLE CUSTOMER SERVICE ..
ABSOLUTLY HORRIBLE CUSTOMER SERVICE ... BOUGHT A ITEM IT WAS NOT USEFUL NOR WAS THE PACKAGE OPEN - REQUESTED A RETUN LABLE and the service ...
Dear customer,
Thanks for your letter very much.
We do apologize for the inconvenience caused to you, we have been committed to providing customers with better and more satisfying shopping experience.
Our products was shipped from China. Since it was an international shipment, as a reliable seller, I think it is not good for your benefit. We are afraid that your return fee would be higher than the products which you paid.
If the package arrived without quality issue, would you like to keep this? We are sure it could be helpful in the future.
If you don't like this product, you can donate it to a charity or give it to someone who needs it. Please know.
So may I know your idea? If you have any other ideas, don't hesitate to let me know, We will try our best to solve the problem for you.
Much appreciated for your kindly understanding and help.
We are looking forward to your reply.
Have a nice day!
Best regards,
Vanessa...
------------------------------------------------------------
This is unacceptable. Where you ship from is not my problem. I do not want to keep the items as they are of no use to me. Per thew web site Sold by
Galaxlon and Returns Returnable until Jan 31, 2024.
No where it states a restocking fee - that is your problem.
17 novembre 2023
Avis spontané
Réponse : Galacase
Hello, thank you for leaving a review. Unfortunately, we understand that you filed a dispute with the Galaxlon website, not galacase our website. And we cannot check your order based on your name. If you'd like, you can contact me at support@galacase.com and I'll be there for you personally. grateful.
Galacase case!!!
I don't believe those people's comments. I really like galacase products. Whether it is a product or service, it already has the responsibilities and services that an enterprise should have. I already have one of these and have been using it for a long time. It has long been one of the most durable and stylish phone cases available.
1 octobre 2023
Réponse : Galacase
Hello, I am honored to be able to serve you. Thank you for your recognition and support of our products. If you like, you can pay attention to our store. We will continue to optimize and launch new products or recommend them to friends around you. We always insist on the Customer's first service level! I hope I can continue to serve you next time and wish you a happy life!
I ordered two cases from their website…
I ordered two cases from their website and paid over $30 a piece for them. the one case broke the second day I had it on my phone and the only option the company gave me was to pay $14 for them to send me a new one. even though it states on their website that they have a warranty on their product. the second case was so poorly made that it wouldn't have even protected my phone if it fell an inch from my hand onto a soft carpet. steer clear of this company they are absolutely ridiculous.
26 septembre 2023
Avis spontané
Réponse : Galacase
Hello, we are sorry to receive your comment. It is understood that our staff did not confirm the usage time and asked for shipping fee for exchange. This was due to staff negligence. And in the second email, we have confirmed that your product was damaged during after-sales service. We will bear all costs and liability and will reissue the product to you free of charge as soon as possible. (for free) and sent to you via fast track. Obviously, you have successfully signed for the product. If you receive a satisfactory product, I hope you will like it. Sorry again for our poor service. I hope we will continue to improve and provide you with better service next time.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.