Galaxy Parking Avis 

Very poor service … u can’t get in contact with them prior to collecting ur car … the worst car parking service I ever used won’t use again

After waiting nearly 2 hours for my car to be returned it finally turned up with a large scuff to the rear of the vehicle and my drivers electric window button broken from the driver being reckless. Please avoid this company at all costs.

This is a scam company. We actually did OK dropping off the car and getting it picked up albeit it felt very dodgy and disorganised. In the end, they stole a iPhone that was hidden in the car and will not accept any calls or answer voicemails. Website has now gone down. No way to contact them. AVOID.

Booked last minute but wished I had read the reviews before. Disorganised drop off, arrived with no one to be found. Had a long wait with kids for car to be returned at night in the cold. When the car was returned money (small change) was missing. Also, had to pay car park fees which are included in other companies prices. Whole experience disappointing. Don't use!

Booked last minute. When we dropped car off got a bad feeling as car were jam packed in temporary yard. When we returned from trip car had frontal damage. All staff gave me was an email address. Do not use.

very bad experience this meet and greet used my car illegally while im on holiday ,my petrol was full and when I came back my petrol only quarter left, my cigar was stolen and my swiss knife was missing .My bank message me that i have entered the gatwick north terminal and charges me 6 £ each entry and exit
I called them and gave me an email to file a complaint till now 2 weeks passsed no. reply at all.I advised not to used this galaxy parking limited you will regret at the endIt was a nightmare experience
Leon palma of UK Southampton

Micky, I'd like to find out about the insurance certificate you have for Galaxy parking. I'm 20 hours after landing back to Gatwick and still don't have my car!

I booked last minute as in a rush, the company is so unprofessional. On arrival you give your car key to a random person, on our return we waited almost an hour from walking out of the airport. We asked when we dropped the car how far away it will be parked, they said 6 miles, we took a picture and the car was driven more than 12 miles. We lef the car with 57% battery charge, and got it back with 30%, 12 miles should have taken it to about 45% The driver put the heating on full blast which is a killer on the electric car, not even considering how far we have to travel home and don't have time to charge to drive home. You also have to pay the airport parking charge of £6 on arrival & departure which is included with all other companies we used before. Not recommended, looks like some cowboy style company, not legitimate & poor customer service.

The greet service on drop off was unorganised and poor - shoddy and impolite.

The greet service on pick up was dreadful, totally unprofessional and not even a service.
Had to wait nearly 2 hours for the car to be returned. Drivers blamed the management and the management put the phone down on my wife twice when asking for an update. Hard to tell whether there was a management structure.

In addition the car came back with scratches on the passenger side, across both doors and at the front passenger side.

Hopefully you will read the many bad, almost criminal reviews before you decide to use them. Unfortunately, we did not see the reviews before booking.

Do not use this company. Nobody answers the phone and you get told different things each time you call. Car has not arrived 2 hours after landing, we have been waiting in the cold with kids after a 11 hour flight.

What an awful parking meet and greet experience! The directions to the drop off spot included in the email were not correct. Nobody was picking up the phone when we were trying to reach them on our way to Gatwick. They finally picked up when we were in the carpark, only to find that we need to go to a different location. On the pick up location they demanded cash to cover the airport short stay fee, as we did have cash, we had to find a pay machine on a different level and come back, costing us more time. The pick up experience was similar - had to wait for more than one hour for our car, every time we called for an update we were given different information - it is 2/15/7 minutes away, again had to pay short stay car park fee to exit. As icing on the cake our car stereo mysteriously died while we were away. Stay clear.

A Murphy do you have any contact details to file a court proceeding? The company are not answering calls/emails/whatsapp messages - Gatwick Airport cannot help. CAB advised to go to small claims court. We collected our car yesterday with thousands of pounds of damage let alone almost zero fuel and the car absolutely filthy! Absolutely gutted.

Do not use Galaxy for parking!!! My car can back with significant damage, it was filthy inside, food wrappers and mud. They had used all my fuel, it had 8 miles left in the tank. My sat nav holder had been broken off. DO NOT USE THEM! They won’t answer my calls or emails.

I’m writing another review 2 weeks on (a first for me) because they deserve to be shut down/not used. Would be 0 or less stars if possible. Multiple companies liquidated and when enough heat builds up again they change the company name but continue under same guise. Scammers!!

Awful !!!
-Driver wasn’t wearing seatbelt on drop off!
-55 minute wait for pick up and then taken on a tour of other terminal and had to wait for another party ( nice to see new places though eh?)
- pick up driver was abusive when I asked him to slow down as young girl was falling off her fathers lap, swearing etc
-driver was looking down texting whilst driving onto motorway!
-mini bus was badly in need of repair, rear bushes and steering ( checked dvla site against plate)
-to top it off my car was spotless when I dropped it off. When I picked it up off side was covered in mud and splash marks ( I’ve seen cleaner surfaces on outside of youth centres!)

DO NOT USE!

DO NOT USE THIS CRIMINALS.

We booked for Sunday 31st of March and tried calling for over 40 minutes so we could drop the car off. We kept getting a GIFFGAFF voicemail ( 07522539764), when we finally got hold of him he was rude but we didn't think anything of it as we didn't want to be late for our flight. We parked in Orange level 4 and the guy came without a uniform and didn't have any kind of identification or receipt to give us. We were worried to leave the car but thought that we found them on a Gatwick parking website so maybe we are mistaken and everything would be fine. We left to check in and a few hours later before we boarded our plane a family issue happened and we couldn't board the plane and had to turn back immediately. We called the company numerous times when he finally answered he said he is in the car park where he dropped us off. We got there and he was no where to be seen. The car was parked in a Disabled bay and he left it and ran off and blocked us. We called to get a spare key dropped to us thankfully we found that the key had been left on the wheel of the car. When we opened the car we discovered that they stole a carton of cigarettes and had empty food packets left on the back seats of the car. This has been reported to the police and I hope they get stopped. We are lucky we didn't stay for our holiday as god forbid we would have come back to no car at all.

When I rang them to pick my car up they were very rude on the phone and hung up on me plus when I got my car back it was filthy inside plus they had opened a bag of sweets I had in the door compartment and helped them self's and sweets all over the floor and been ruvegin through the glove compartment I wouldn't use this firm ever again not even worth one star 😡😡😡

Do not use this company they returned the car covered in mud it looked like they had been rallying. There was McDonald’s ketchup pot on the passenger floor. I will never use these again

Be aware that if you do use this company they park your car 17 miles from Gatwick!!!
I asked the guy why my electric car had 16% less battery and he openly said it’s because we park it 17 miles from here!!
Do not use these guys as I’m sure mine was left in a field somewhere

Simply awful. Shocking slow service when returning. Car looked awful. Like it had been in a rally. No petrol. Clearly had been used. Just got a parking ticket. Car was parked in a disabled bay whilst i was overseas.
Gatwick Management and NCP need to get a grip on this. They are using their reputation and facilities.
Will be taking them to small claims court and will look to wind them up. Will get owners barred as UK directors. Will track down owners if in Dubai.