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À propos de l'entreprise
Écrit par l'entreprise
Galaxy Tour is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Flights, Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.
Coordonnées de contact
Royaume-Uni
- galaxytour.co.uk
3,9
Bien
7 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Booked package deal for NYC for…
Booked package deal for NYC for December 2026 so far communication with my Advisor Ava has been first class.
20 avril 2026
Avis spontané
Réponse : Galaxy Tour
🌟 Thanks for the great review! 🌟
We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Tour. Your support and kind words truly motivate our team to keep reaching for the stars.
We can’t wait to assist you with your next holiday!
Thank you.
Support Team
Galaxy Tour
Fiasco of a booking!
Fiasco of a booking! Had to keep chasing up tickets and vouchers , their correspondence was disconnected and their backend “forgot” to email vital confirmations and vouchers. The worst was yet to come when we nearly couldn’t get on our return flight from Venice yesterday! I could not check in online as booking and reservation number could not be found! Went to airport early and we were not allocated seats for the return flight ! Had to pay €110 euros to check in and we were out on standby. Was the most stressful experience and really awful way to end our holiday. When I messaged Galaxy from the airport all I got was a “just show them your RyanAir booking” … nothing after that and no response to my subsequent email and messages!
This is the WORST agency I have dealt with and you would be advised to stay clear of them! Communication is weak, disjointed and they are not delivering a reliable or professional service at all! Very very frustrating and disappointing! They were quick to take our money but no follow-up:((
6 avril 2026
Avis spontané
Réponse : Galaxy Tour
Dear Demet,
We are truly sorry for the inconvenience and stress you experienced with your recent booking, especially the issues at Venice airport.
We apologise for the delays in sending vouchers and confirmations. Please note that vouchers for excursions and transfers are only issued close to the travel dates. Online check-in is the passenger’s responsibility, and any extra charges by the airline (such as airport check-in fees) must be paid by the passenger.
We regret that our support response was not more helpful at the time.
Your feedback is important to us and we will use it to improve our service.
Thank you.
Support Team
Galaxy Tour
Emily was the perfect salesperson
Emily was the perfect sales representative for galaxy travel. She was both patient and thorough in what she does
What I like most of about this company was that there was no high pressure sales techniques have plenty of time was given to do research on the hotels and places that was presented to us and also for a very good price
6 avril 2026
Avis spontané
Réponse : Galaxy Tour
🌟 Thanks for the great review! 🌟
We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Tour. Your support and kind words truly motivate our team to keep reaching for the stars.
We can’t wait to assist you with your next holiday!
Thank you.
Support Team
Galaxy Tour
Far East 2027
I have recently booked a Holiday Package to Vietman Cambodia and Singapore.My Travel Consultant called Emily has been very informative helpful professional and charming throughout the process.Emily has accomodated my holiday dates and looked for the best deals and airlines requested for me and my besti mate.Its also good that you can pay for the holiday monthly.Obviously the middle east disruptions have caused havoc for 1000s of people I hope things are improved by next April 2027- or flight routes may/will change.?
I have received my ATOL certificate and every flight hotel trip and transfer is covered in full - which is reassuring.
Emily is contactable via telephone and text and Emily has answered all enquires promptly. To date the service has been very good =100%
Thanks Norman
23 février 2026
Avis spontané
Réponse : Galaxy Tour
🌟 Thanks for the great review! 🌟
We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Tour. Your support and kind words truly motivate our team to keep reaching for the stars.
We can’t wait to assist you with your next holiday!
Thank you.
Support Team
Galaxy Tour
Really helpful and friendly
Emily was Really helpful and friendly. Tailored to exactly what I wanted and my requests. Would recommend to anyone.
14 mars 2026
Avis spontané
Réponse : Galaxy Tour
🌟 Thanks for the great review! 🌟
We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Tour. Your support and kind words truly motivate our team to keep reaching for the stars.
We can’t wait to assist you with your next holiday!
Thank you.
Support Team
Galaxy Tour
Réponse : Galaxy Tour
🌟 Thanks for the great review! 🌟
We're so grateful you took the time to share your experience, It’s wonderful to know you had a positive experience with Galaxy Tour. Your support and kind words truly motivate our team to keep reaching for the stars.
We can’t wait to assist you with your next holiday!
Thank you.
Support Team
Galaxy Tour
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