Gallagher Bassett Avis 

Hi everyone. Be wary about joining any insurance broker who uses Gallagher Bassett: these guys will try any trick in the book not to pay your hospital bill in case you have a problem when you are abroad. I have bought my travel insurance from All Clear and I was not aware that they were using Gallagher Bassett and Zurich Insurances. I made the worst mistake of my life. I went to Thailand, I had to have an emergency operation on a thrombosed hemorrhoid and the surgeon in Thailand clearly wrote in his report that this was an emergency operation. Anyway, Gallagher Bassett / Zurich are now refusing to reimburse me the money I spent to pay for the operation which is more that £2,000. Please, make sure you do not join any broker who uses Gallagher Bassett: they are disgraceful in the way they take people's money but then they refuse to pay a penny when you are in trouble. I am the last person who likes social media but I am exposing them for who they truly are because I do not want anybody to go thru what I went and I am going thru at the moment. I have literally landed back in the UK yesterday and now I must deal with this horrible aftermath as if being in a hospital on my own in Thailand was not bad enough...I am sure I will have more details in the next few weeks but please do your diligent research before buying any travel insurance and read the reviews of people who went thru what I went thru.

Gallagher bassett has to be the worst in the buisness make you wait in pain for months to schedule medical care or appointments scum bags

Well I booked a line dance holiday in 2025 and payed my holiday insurance. I then had to cancell. 10 months later I'm still waiting for my claim to be dealt with. WHY???
WHAT A HORRID COMPANY THIS IS. ALL THE STRESS INVOLVED IN THE CONSTANT KNOCK DOWNS!!! WE WILL RING YOU ON FRIDAY??? THEY NEVER RING. YOU LEAVE ME NO ALTERNATIVE BUT TO TAKE THIS FURTHER.

I swear, for every 20 e-mails I sent asking for an update to my claim, I'd get one reply with no real information other than "investigation on-going", and that a claim for water logged ruined carpets, so nothing requiring 2 months of investigation IMHO. Past month, complete radio silence. No replies to e-mails, try phoning there's voice-mail only contact - never a human to talk directly with. Have had no option but to raise a complaint through the Financial Ombudsman. Very, very poor claimant engagement.

My vehicle was hit by a bus which drove off without stopping (hit and run)
Managed to find out who the bus company was operated by
Bus company admitted liability, instructed Complete vehicle solutions to arrange the repair and a courtesy vehicle, they we're very professional and their speed of service was commendable. Well done to the team at CVS for making the process very simple. 5*+ for the way they handled the process
Loss of earnings claim made with Gallagher Bassett, what a joke of a company, shame i couldn't say the same as i did about CVS, over 100 calls made with the phone just ringing out to answer phone, all information requested by GB given and no reply other than asking for the information already sent again, VERY POOR communication by Laura Mcquire and the team at Tamworth, its been over 4 months (incident happened on 7th July 2026) and still no communication
I would advise NOT using this company at all costs as they do not have the resource or ability to resolve situations, the service levels they provide are beyond unacceptable.
I wish i would have gone through my own insurance rather than relying on GB
Over 4 months to settle and still waiting with no one accountable or knowledgable as to how long it will take to settle the loss of earnings claim.
GALLAGHER BASSETT you need to take a look at how CVS service customers and the speed of service they provide as I'm not sure how your business survives with the extremely poor/ non existing service levels you provide

been a long time coming but finally all sorted

thanks

Avoid ANY insurers that use these slimy scumbags as their underwriter's.
They have the worst reviews on the internet and their reputation is fully deserved.
Utter scum

Absolutely shocking company! They only get one star because it’s the lowest available; a minus would not be inappropriate.
Website not fit for purpose and complete lack of communication. 2 weeks to reply to an e mail and I was once on hold on the phone for over 3 hours before I gave up!
Took them over 12 weeks to settle my relatively modest and straightforward claim and they still got it wrong.
They also quibbled about a few taxi fares for my partner to visit me in hospital.
I cannot believe that All Clear do not know how bad they are.

Dealing with Gallagher Bassett was actually refreshing.

Scott was professional and sorted it out without any fuss. Great to deal with a team that just gets on with it and acts fairly. I recommend this company.

Do not use ..currently day 41 of our claim which they had everything they asked for just to be given excuses after excuses.over a hour to get through to be told the same lies .Currently taking legal action through financial ombudsman
Avoid at all cost and ignore the automated rubbish the will respond to this review as the dont deal with anything especially emails and its just auto generated rubbish they do nothing .Do not use these scammers

ZUR13/121730

Submitted claim on 31/08/26 due to holiday being cancelled due to son getting chicken pox. Pretty straightforward claim you would think considering doctor confirmed and you cannot fly with chickenpox.

We have had zero update since. 30 days on and it’s still reviewing our information which is very basic considering we need a form from them for the doctor to fill out and confirm chickenpox.

Zero reason for their lack of service, I have submitted a complaint and would urge everyone to do so and report them to the FCA as they’re in breach.

Still waiting for the travel insurance claim. The customer service seem to fob you off. By reading the reviews, I would avoid this company and go with an insurer that offers comprehensive cover.

This company quite literally destroyed my entire life. After taking nearly 4 months to get my first indemnity check in my hands, because they never bothered to reach out to me and ask me what my address is and just started sending checks to somewhere I didnt live. I was evicted from home, losing the ability to see my child, had to give up my pets, and had to live in my truck on the streets for months while scrounging change for gas to get free food from food banks. Just a month and half later when my doctor recommended I see a specialist they decided to close my claim and cut my benefits off for another 45 days. It took them 4 months to schedule me for an mri. Then they cut my benefits off AGAIN 30 days before I had to return to modified duty, which left me unable to pay for gas to get to work, and am about to lose my job any day now. And then theyre wiping their hands of me. Absolute MONSTERS that work here.

Awful company. 14 days to process a claim and 6 weeks later I have not even spoken to a claim handler.

Customer service line says the claims department are not directly contactable and the only thing they can do is "escalate" my claim and I should be contacted 2 working days after.

Today was my 3rd "escalation" and I'm starting to believe this is a purposeful delay tactic in order to not process payouts to customers.

1 star only because i have to rate to write a review. Only after 3 years of waiting they have closed the claim for having to cancel a cruise due to advice from my gp not to travel at the time after undergoing an operation abroad for a medical condition as the wait in uk was very long. Paid for a gold package and disclosed this at the time yet claim been rejected because it was abroad. I have researched thoroughly and clearly states that this is completely unjustified and am able to take this further. Recieving a vague email of this is not acceptable and i will be taking it further. From all the reviews ive read it seems this company have form for this. £1200 for a cruise my son and daughter in law saved hard for to just be taken. The amount of errors made throughout the last 3 years to get to here i have lost count. Documents submitted numerous times. The only people that helped were financial ombudsmen who left me with a case openend with this company nearly a year ago. Unbelievable how they treat people...unfair and untrustworthy company.

Quite disappointing in how long a claim takes i have been asked for the same documents multiple times and only that i have been calling to see what is happening as claim was submitted in june we are now approaching end September and still no settlement. Spoke with one helpful member of staff who has since escalated my claim as still nothing has been done. Unfortunately its gone quite again and phoned for another update and the lady that answered completely brushed me off telling me she wont look at my file as it was only a few days ago i had phoned not great as wanted to use the money we got back to treat my children as i am still not able to to travel but have no idea how much longer this will be until we get any refund

Update to my previous review: still APPALLING, steer well clear. Gallagher Bassett made a derisory offer in response to our claim (and they only made that after a huge amount of hassle, complaints, non-communication, us constantly chasing them), which we have refused. We e-mailed them and phoned them to advise of this decision; nobody got back to us; we called again; they said they would escalate the case and somebody would call us today; surprise, surprise, they haven't. We called them again today, the case has NOT been escalated. It's impossible to deal with Gallagher Bassett. I CANNOT STRESS THIS ENOUGH: DO NOT USE.

1 star because this company is useless ! Waited one month without any contact from them. After ringing I was told my claim was closed because it was a duplicate,which it wasn’t. They havnt got a clue, false promises - was told my claim was escalated to the senior team which when i checked several days later I was told that hadn’t happened, was promised it would be escalated again, checked several days later to be told again it hadn’t been escalated ! Emails go unanswered, holding on the phone for hours to get through. They demand documents which you have already supplied. They state it takes two weeks to look at your claim, if they ask you to supply further documents the clock resets and you have to wait another two weeks. They have zero customer service skills, awaiting the claim to be resolved as it’s a lot of money to me, not in the great scheme of things but to me it is. They seem not to care at all. I know I’ll get an auto reply from them to this review to email them, but that will be pointless because they don’t reply to emails.

Extremely disappointing claims experience

I’m incredibly disappointed with the service we’ve received or LACK OF.

While on holiday, our young daughter injured her wrist and needed medical treatment, so we had no choice but to make a claim on our travel insurance. The claim has now been showing as “awaiting documents” for weeks, despite us having submitted all of the requested documentation.

What makes the situation even more frustrating is the complete lack of communication. I have sent multiple emails chasing an update and haven’t received a single response. Trying to contact the company has also been extremely difficult, leaving us with no idea what is happening with our claim or whether anything further is actually required from us.

I completely understand that insurance claims can take time to process, particularly where medical treatment is involved. What I don’t think is acceptable is being left for weeks with no meaningful update, particularly when we have already provided everything requested.

We took out travel insurance specifically for situations like this, so to be left chasing repeatedly with no response has been incredibly frustrating and stressful.

I would strongly encourage the company to improve its claims communication and customer service. A delay is one thing; being completely unable to get an answer is another. I’d appreciate someone letting me know what’s going on!

Do not tolerate this behaviour or abuse .

Report them to London watch dog so that this abuser .

Contact me for the email address .