Gamersathart Avis 

259
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Easy to buy on there website and really fast shipping/delivery just an all around great experience. received my order in perfect condition and also received a lovely card saying thanking me for my pur... Voir plus

Noté 5 sur 5 étoiles

Had a really good experience ordering from here. Will definitely use again. Order was sent promptly and packaged well. Appreciated the handwritten note as well. They have a good pricing structure and... Voir plus

Noté 5 sur 5 étoiles

Pre ordered my son’s Digimon box from here . It came today . Very easy transaction . Was kept up to date with the order . Fantastic service would recommend.

Noté 5 sur 5 étoiles

Communication was great, dispatch and delivery was extremely quick, the items where well packaged which was great as I had mentioned I wanted them for a sealed collection, and the price was awesome.... Voir plus

À propos de l'entreprise


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4,9

Excellent

TrustScore 5 sur 5

259 avis

5 étoiles
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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(259)

66 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

From my first order with yourselves

From my first order with yourselves, the hand-signed thank you note struck a chord with me and I thought it a wonderful touch, something you don't get from the large businesses.
Peter and Jeni are highly responsive via email when I have made enquiries previously, even updating an item on their website out of standard hours for me.
I highly recommend this small business :)

18 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Best value

Bought from this company because it was the best price. Smooth transaction. Fast delivery. Well packed.
Will certainly use them again

1 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great packaging!

Have used gamersathart a couple of times and been very pleased with everything. The website is easy to use, there’s great communication if you need to ask a question and the games arrived well packaged and in perfect condition, a big plus over some other companies. Oh and the prices are excellent too. Will certainly consider using them again for any future purchases.

3 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Gamers-At-Hart Highly Recommended.

I use Gamers-At-Hart regularly, an extremely reliable company. Fantastic customer service, emails are answered promptly and I always get the impression they care and do everything to help. On one occasion my preorder became available but as their final cost was cheaper than they expected, Gamers-At-Hart gave me a partial refund and sold it to me cheaper than expected, something that they did not have to do. A great example of going the extra mile. Highly recommended.

25 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

One of the Best

One of the, if not THE, best retailers for boardgames and cardgames in the UK.

28 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very satisfied customers.

We hadn't heard of this company before but it came up on a price comparison site as the cheapest option for a game we wanted. We were a little wary but went ahead with the order and have been very delighted with the whole process. The game was extremely well packaged (all packaging is compostable!) and arrived very quickly. We will certainly keep this company in mind in future.

4 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Outstanding

I have used Gamersathart a number of times now and they are an outstanding store. Stellar prices, communication and packaging. I can't recommend enough.

30 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

ZOOM

I received my order within 48 hours and I was impressed with the swift delivery. The service was fantastic and I highly recommend it to others.

20 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery, great quality

Order arrived very quickly after being placed, was very happy to see the packaging was all compostable and recyclable!

Contents were in perfect condition, very happy ordering from this shop.

11 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Positive reliable experience

Product was as described, dispatched and arrived within expected time frames and well packaged.
Positive experience, I would buy from them again.
Was a nice touch to see all the packaging material used is compostable.

13 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Prompt delivery and well packaged

My order came promptly with lots of information about its delivery. I really like the fact that Gamers Hart use 100% compostable packaging, well done! The hand-written note is a nice touch.

14 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

1 year 4 months wait to cancel pre-order

EDIT - in response to Gamersathart, please remove all my details from your new website.

Pre-order number 14395
I placed an pre-order with them on 8th March 2022 (!) for 2 copies of Warhammer Quest: Cursed City.
The next I heard was 23rd March 2023 saying they couldn’t fulfil my order on the first batch (despite ordering over a year ago) and to wait for 2nd batch.
Today I received another email 1yr and 4 months after ordering saying they’ve changed websites, are cancelling my order and to reorder again from the new website… which when you try says they are out of stock!
In addition on the latest correspondence, my order was re-dated on their email header to 8th February 2023 - they also made reference to an email they’d sent ‘last week’ apparently advising me of their change of website - which I never received.

Obviously I can just purchase this now from a range of other retailers.

Even without the change in website, why could they not fulfil the pre-order given this game has been available to buy for a while now? Or at least have let me know sooner.
Why also claim that I can still ‘pre-order’ when you go to their website and it says ‘out of stock’.

28 juin 2023
Avis spontané
Logo de Gamersathart

Réponse de Gamersathart

Edit: Just a note for other potential customers, Jason may not have realised that you can log into your account and cancel a preorder at any time. So if you see it in stock, or cheaper elsewhere, you don't need to wait for us to cancel anything, you're in control of your preorders.

We also aim to reply to all queries within 1 working day, and we're happy to do everything we can to put issues right before TripAdvisor is involved. We really appreciate it when people reach out first to give us the opportunity to male amends.

In his case, our usual practice would be to have bought it from a competitors website and sent it on to Jason, while honouring our lower price.

------


Hello Jason. Sorry about your experience with this. I'm afraid I think sending us a quick email when you realised something was wrong would have saved you a lot of angst here. We monitored out inbox closely while this was happening.

In one of our emails to customers in the run up to this change, we did explain that not all preorders were publically available because we if we did that, someone that wasn't you may get on and Preorder the stock first.

It's possible the emails went to your junk folder, but we did successfully manage the move of hundreds of other preorders to the new site.

Regarding why we haven't had the game yet, I can't answer that. I don't know if other retailers received a lot more, or somehow we've missed a reprint, but the beauty of our method of Preorder is if you spot it somewhere else you can cancel your own preorder and pick it up.

But I would wholeheartedly recommend sending in an email if your aim is to fix the problem, we respond quickly and do everything we can to fix the problem.

I'd just point out too, that your preorder exists on our new site, it's the automatic payment that's cancelled. I'm assuming from this you would prefer that to be cancelled? Do reach out if that's not the case.

Noté 5 sur 5 étoiles

Great experience.

Great experience buying online. Good selection, excellent prices and super quick delivery. Well packaged and a nice hand written note found inside. Great stuff. Will buy from here again. Thanks.

24 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service - Attention to Detail

Really excellent service provided by the team! The shipping was super speedy and the products came safely packaged with a lovely note included.

I ordered a Games Workshop kit which unfortunately included the wrong sprue, but Peter got in contact with GW the same day to get a replacement sent out to me!

I will definitely be ordering my next bits from this store!

22 mai 2023
Avis spontané

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