Gamersathart Avis 

Ordered online, product came well packaged and on time. Will definitely order from here again.

I ordered three Prismatic Evolutions “surprise boxes” from Gamers@Hart after a stock alert was shared in a Discord community. I checked out manually using their website, no scripts, no automation, nothing but a straightforward Apple Pay transaction. Pretty standard behaviour in 2025.

A few days later, I received a partial refund. According to them, the stock was accidentally set to “infinite,” and VAT wasn’t returned due to a backend error, one they admit affected multiple people. Then came the kicker: a not-so-subtle implication that the issue might be tied to bot usage.

To be clear: I do not use bots. I purchased three items, not thirty. I didn’t hammer the site or exploit anything. I used the same checkout method thousands of people use every day, Apple Pay, which takes about 5-15 seconds to complete. Their own public response to a previous review said someone placed an order within 2 minutes of the listing going live, and somehow that alone raised red flags. Are we now equating fast checkout with fraud?

If your infrastructure can't distinguish between legitimate orders and actual abuse, that's not a customer problem, that's poor systems design.

Instead of owning their mistake, this business implies bad faith, withholds full refunds, and puts the burden of proof on their customers. Their response to a similar case on here was to ask the buyer to prove how they browsed the website. Really?

This is not how a trustworthy business behaves, small or not. If you're going to sell high-demand products like Pokémon, you need the systems and maturity to handle demand spikes without accusing customers when things break.

Gamers@Hart, you won’t be getting my business again and I strongly advise others to steer clear unless you're comfortable being treated like a problem instead of a customer.

Another kicker: they basically ended their email stating that the use of bots wastes their time as they now need to look at thousands of emails instead of utilising their time elsewhere.

I placed an order with Gamers@Hart and later cancelled it within the legally allowed 14-day period. Despite this, they withheld part of my refund, citing a blanket policy they apply to large or Pokémon-related orders.

I was surprised to be accused of using automated software (“bots”) to access their site — something I absolutely did not do. No evidence was provided, but they still insisted on keeping part of my money unless I could prove how I browsed their website.

Under UK consumer law, specifically the Consumer Contracts Regulations 2013, customers are entitled to a full refund when cancelling online orders, unless clear exceptions apply — which I was never shown during checkout. Their deduction appears to be a punitive fee for frequent cancellations from other customers, not based on my individual case or any proven wrongdoing.

I tried to resolve the issue reasonably, but they refused to refund the withheld amount and ended the conversation when I mentioned I might leave a review.

Unfortunately, I can’t recommend shopping here unless you’re willing to risk part of your refund being withheld without clear legal basis. I’ve since reported the issue to Citizens Advice and my payment provider.

EDIT: No, it was not 70 minutes later — yet another inaccurate claim. This just reflects the kind of small family business operation you’re running here. Making assumptions instead of relying on facts is not how a responsible business should operate.

And for the record, if I were actually using what you're accusing me of, it certainly wouldn’t result in a 2-minute checkout. I suggest you keep all the so-called "evidence" of these accusations in a secure place — I’m sure my bank would be very interested in reviewing them as well.

I suggest everyone to take their money somewhere else as these people have no idea how to run a business.

EDIT: So it's against the rules to share the product link between friends? You guys are a joke of a business. Keep pushing this attitude and insinuations, but when things start falling apart, don’t just blame the economy.

Quick and easy ordering and shipping process. Secure packing so the items arrived safely, thankyou :)

Absolutely speechless on how great this store is. Instant postage, free shipping, good prices, package secured like a tank, you could bash an ork with it into a smoothie and the game would be fine... I even got a handwritten "thank you" card. I mean, we're setting an impossible standard for other places here ;)

Thanks a lot and all the best!

I feel bad leaving this review as the shop owner (Peter) seems quite nice but I have to let people know my experience.

I ordered a blister pack of 3 destined rivals Pokemon packs for next day delivery (on a Friday). I wasn't expecting it to be delivered the next day as it was a weekend the next day. However, when I still hadn't received it by Monday, I sent them an email. They claimed it would be here Tuesday because the product was "missing a ‘banner’ at the top of the page explaining there would be a delay shipping these items".
I feel like this was an understandable mistake to make but I didn't even get my product until Wednesday. As a result, I wanted to ask for a refund for the delivery fees as I paid for "next-day delivery". The company at first seemingly agreed to this but then later when I contacted them again they claimed this was not what they meant.

Overall, I feel like they are nice people but when they make a mistake, they are not willing to do what's best for the customer. Instead they prioritise profit as "refunding postage fees would take out all the profit for the packs".

I have tried to write back to them but my emails are seemingly now getting ignored.

Ordered from Gamers@Hart twice now. Both times well packaged items, speedy delivery and reasonably priced products. Will definitely order again

Fantastic pricing, and my order was packaged with care and delivered fast. Great value and service - I'll certainly be using them again

My second pre-ordered game arrived well packaged and promptly. Very happy with the service. Lovely to receive a hand written thank you note too and a dice ☺️

Ordered on a Bank Holiday Monday, game arrived a couple of days later, excellent service. Well packaged with added bonus of promo cards a free die from the company. Would definitely order from them again. Thank you Peter and Jen.

Item arrived safely, very quickly and in superb condition. Very good service. A++++

Bought a hard-to-find MTG Tales of Middle-earth-themed deck box. The item was reasonably priced considering its rarity. It arrived on the expected date well-packaged. I was very well pleased with this purchase, couldn’t have gone better.

An excellent purchasing experience. A great price. Free postage on an order over £20. Emails at each step of the process and a trackable delivery. Arrived super quick. Well packaged in recyclable/compostable packaging. Plus I got a free D6! Thank you!

Great service. Respectfully packaged item.

Thanks Gamers@Hart

Ordered just before 3pm. Posted extremely fast the very same day, and arrived with me the next day before 2pm.
Absolutely fantastic service, packaged well, priced well, and posted fast.
Everything you could ask for in a seller. Very glad I stumbled across this site, will definitely use again. 10/10

Highly recommend this shop for ordering games. I ordered a game from this shop and it came the next day packaged safely. Very happy with my purchase.

Order sent on time. Appreciate the clear and polite correspondance. Great Store.

They responded to my email extremely quickly and received my order right the next day. They have everything!! Love this store!

Excellent Service - really competitive price, shipped for free with next day delivery and very securely packaged.
Will definitely use them again.

Quick delivery with great prices. Will definitely use again in the future. Thank you!