GameTeam Avis 27

Réponse : GameTeam

11 août 2025

Hello James,

We’d like to clarify that there has been no increase in your server’s base price — it has remained the same throughout your subscription. The additional amount you saw was due to VAT (tax) being applied retroactively by our billing system, in line with legal requirements. This happened because your profile information (such as billing country/tax details) was incomplete at the time of your first orders, which caused VAT to be postponed and then charged later.

We understand unexpected charges can be frustrating, but this was not an arbitrary fee or hidden cost — it’s a government-mandated tax, and we do not keep these funds ourselves.

Our goal is to ensure you always have the best value and service for your hosting needs, and we’re happy to offer account credit or extra server resources as a goodwill gesture if you wish to continue with us.

Thank you so much for your understanding.

Best,
GameTeam

Réponse : GameTeam

Actualisé le 9 janv. 2025

Hello Mackenzie,



**Response:**

We deeply regret the experience you’ve had and sincerely apologize for any inconvenience caused. Your frustration is completely understandable, and we take full responsibility for the delay in addressing your tickets during that period.

The delay you encountered was due to an unprecedented surge in demand, which temporarily affected our ability to respond promptly to all support inquiries. However, we want to assure you that this issue has been fully resolved. We have since optimized our support processes, increased staff capacity, and implemented measures to ensure no customer faces such delays in the future.

Regarding refunds, we maintain a clear and transparent policy: all refund requests are approved without any unnecessary questions or complications. If your refund request has not yet been processed, we encourage you to contact us directly, and we will immediately address the matter to your satisfaction.

Your feedback is invaluable and helps us improve. If there’s anything more we can do to make amends or assist further, please let us know. We are committed to providing the best service possible and regaining your trust.

Best regards..

EDIT// Thu Jan 9 2025

Hi again Mackenzie,

We sincerely apologize for not addressing your refund request sooner. We have now processed the refund for the two $5 invoices, totaling $10. Additionally, to ensure your satisfaction, we have credited $10 to your account, which you can use at any time to create a new server.

While we strive to provide the best possible support, the release of several new games has caused an unprecedented influx of traffic, resulting in delays that were unfortunately beyond our control. We truly appreciate your patience and understanding during this time.

If possible, we kindly ask if you could update your Trustpilot review to reflect the resolution of this matter. Your feedback means a lot to us, and we are committed to improving our services. Thank you for your continued support!

Best regards!

Réponse : GameTeam

7 janv. 2025

Hello Bob,

Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you’ve had, especially after having a smooth one in the past. Your frustration with the delay in activating your server and the lack of timely responses to your refund request is completely valid.

The delay in server activation was due to an unexpected surge in orders during that period, which caused temporary disruptions in our usual processing times. This is not the level of service we aim to provide, and we have since taken significant steps to ensure such delays do not happen again.

Regarding your refund request, we regret the lack of communication. Our policy is to approve all refund requests promptly, and we are currently working to improve our response times to avoid similar situations. If your refund has not yet been processed, please rest assured that it will be prioritized immediately.

We truly value your feedback and deeply regret losing your trust. Should you decide to give us another chance in the future, we are committed to providing a vastly improved experience. Thank you for bringing this to our attention.

Best regards..

Réponse : GameTeam

7 janv. 2025

Hello Sewmeth,

We sincerely apologize for the inconvenience caused by this issue. It appears your server was incorrectly assigned to a USA location due to a system error, which we deeply regret. This is not reflective of the service quality we strive to provide.

We also want to reassure you that we are taking steps to prevent similar issues in the future. Thank you for your patience, and we’ll ensure this matter is resolved swiftly.

Best regards.

Réponse : GameTeam

28 juin 2024

First of all, we apologize for the problem you are experiencing. Due to high demand, sometimes our response time to support requests may take longer. However, we try to compensate by offering gifts such as additional RAM and time extension to ensure satisfaction.

We understand that connections from Singapore to Hong Kong may occasionally experience high ping. Such situations may be caused by factors such as network infrastructure and density. Remember that there is a distance of 3000km between these two locations. If you normally connect to such a server and receive fewer ms, this is because the connected server is customized differently with proxy or similar infrastructures.

Additionally, we only flag Trustpilot reviews under certain circumstances. To understand whether comments submitted are spam or written by competitors, we request more information from the reviewer. If they do not share their e-mail addresses registered in the system, we will mark the comment.

Finally, as GameTeam, we constantly work to keep customer satisfaction at the highest level and we will continue to improve our services with your feedback. We hope to see you again in the near future. Until then, take care and good luck!

Réponse : GameTeam

28 juin 2024

Hello Brian,

In order for us to assist you better, you need to post a more specific comment about the issue you are experiencing.

Our pricing is commensurate with the high-performance hardware and superior infrastructure we offer. We aim to maximize your gaming experience with AMD Ryzen 9 CPUs, unlimited NVMe SSD storage and the latest generation hardware. With the server hardware we offer, you can see that our prices are very affordable compared to companies offering the same features.

Moreover, you already see the price when creating the order and on the payment page. The comment you posted gives the impression that your card was overcharged or that you were presented with hidden fees. This is wrong.

Réponse : GameTeam

28 juin 2024

Hello!

First of all, we apologize for the update issues you are experiencing and the delayed response to your support request. We stand behind our commitment to provide 24/7 support and know that such delays are unacceptable. Our response times may sometimes be extended during periods of high demand, but this does not mean that the problem you are experiencing cannot be solved.

In order to serve you better, we aim to ensure your satisfaction by offering compensation offers such as additional RAM and time extension.

As GameTeam, customer satisfaction is our top priority and we take the necessary precautions to prevent such situations from recurring. We appreciate your feedback so we can continue to continually improve our services.

Thank you so much!