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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve had an excellent experience with GJM from start to finish. The entire process was smooth, transparent, and handled with real professionalism. Communication was always prompt, clear, and frien... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The experience so far has been a very good one with Gareth James. Robyn in particular has been communicative, responsive, practical, thorough and extremely helpful. Sophie has also been the same - bot... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Nikki & Genevieve in Peckham are fabulous. We interviewed a fair few estate agents before settling on this team at Gareth James. Glad we did. Pitch perfect, brilliant customer service, on top of the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far so good. They have been very responsive and in particular Sophie Payne has been brilliant with the onboarding and admin side of things. Gary Cole has also been very quick to respond. Hopefully... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agents immobiliers
  2. Agence de location d'appartements
  3. Agence immobilière d'entreprise
  4. Société de gestion immobilière
  5. Évaluateur immobilier
  6. Agence de location immobilière

Écrit par l'entreprise

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I am tenant flat 1,73 blakes Road

I am tenant flat 1,73 blakes Road. Just to say thank you to annette Cummings for her hardwork to always help me sort out my issues and she is very professional helpful

8 août 2019
Avis spontané
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Réponse de Gareth James Property

Hello Bobby - Thanks so much for taking the time to share your thoughts. Our Property Management team work extremely hard to ensure that tenants' needs are met and it is so good to hear that we are getting it right. I'll pass on your thanks to Annette. Best regards, Zohra Huda - Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

Had a great experience with Gareth…

Had a great experience with Gareth James. Both Kash and Tomas were incredibly helpful and efficient and got us into a great one bed rental in Peckham within a week of us making an offer. Refreshing to work with such a great competent estate agent. Would recommend.

10 mai 2019
Avis spontané
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Réponse de Gareth James Property

Hi Tom - Thanks so much for your great review - I've passed it onto all the team. Wishing you the best of luck in your new home! Kind regards, Zohra Huda, Marketing Manager, Gareth James Property

Noté 5 sur 5 étoiles

One bed flat rental

We have just let a one bedroom flat through Gareth James Property.
They provided an excellent service, the process was very efficient and we were kept us up to date throughout the process. All my emails were responded to very quickly and with clear direct response. Kash and Nikki did the leg work finding good tenants for us. Tomos provided the all the contracts. All of the team worked well for us. Thank you

9 mai 2019
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Réponse de Gareth James Property

Hi Simon - we are so pleased that you were pleased with the service you received . Thanks for taking the time to review us. Best regards - Zohra Huda, Marketing Manager, Gareth James Property

Noté 5 sur 5 étoiles

We switched to Gareth James from KFH.

We switched to Gareth James when renting our house out, and Kash and the team were great.
Not only did they quickly line up excellent new tenants within a few days, but they went above and beyond in helping us to manage some tricky tenants who were in the property when they took over... being fair, reasonable and professional throughout.

16 avril 2019
Avis spontané
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Réponse de Gareth James Property

Dear DH - Thanks so much for taking the time to review us, we're pleased to have resolved your situation successfully. Kind regards - Zohra Huda, Marketing Manager, Gareth James Property

Noté 5 sur 5 étoiles

Nikki was fantastic and helped make…

Nikki was fantastic and helped make buying my first home as easy and painless as possible! Quick to reply to emails, professional and helpful. Would recommend their services to anyone.

26 mars 2019
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Réponse de Gareth James Property

Thanks Elliot - Glad to hear that you had such a positive experience - Nikki very much enjoyed working with you. We very much appreciate the time you've taken to give your feedback and wish you the best
of luck in your new home. Many thanks - Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

Highly recommended

Gareth James Property were absolutely fantastic from start to finish. All of their staff were great to deal with from getting the listing up to the end of tenancy and there was always someone available to deal with any questions or issues. I'd highly recommend their lettings team to anyone in the area and am especially thankful to Tom for all of his help.

13 mars 2019
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Réponse de Gareth James Property

Hi Fiona - Our lettings team do work extremely hard to make sure an end of tenancy runs as smoothly aspossible (for both Landlord and Tenants) and it's good to know that we are succeeding. Many thanks for taking the time to review us - Kind regards, Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

We have purchased through (twice) and…

Gareth James Property are fantastic! Definitely use them. We have purchased through (twice) and sold through (once) with Gareth’s James and cant rate them highly enough! They are a local, community brand and their knowledge and expertise of Peckham is second to none. All of the house exchanges have been more complicated than usual and the team ( Specifically: Michael and Nikki and preciously, Maxwell) handled it with patience and professionalism. We literally couldn’t have got to the end without you, we now have our dream home in Peckham and hopefully won’t need to move again! But if we did, we would 100% recommend you using Gareth James. Thank you team! All the best Kate , Rich and LC

7 mars 2019
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Réponse de Gareth James Property

Hi Kate - We are so pleased to hear how happy you were with our service and thrilled that you've come back to us time and time again. Michael and Nikki are exceptionally adept at handling and progressing tricky transactions and strive to make the process as stress-free as possible for the various parties. Wishing the best in your new dream home! Kind regards- Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

Incredibly easy and smooth experience

Incredibly easy and smooth experience. Local to Peckham and good knowledge of properties in the area. Turn around of 2 weeks from seeing the flat to being moved out. Kash was brilliant, can’t thank him enough.

21 décembre 2018
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Réponse de Gareth James Property

Dear Alex - thanks so much for your 5 star review and pleased to hear you were impressed by our local knowledge as we feel it's one of many USPs! Best - Zohra, Marketing, Gareth James Property.

Noté 5 sur 5 étoiles

Really recommend Kash

Kash was massively helpful in my search for a new place to live. Suggesting places that would be a good match and gauging what I was looking for really well - and not spamming all remotely relevant properties my way (which can't always be said!). Put the extra effort in when it came to sorting viewings under time pressure too.

13 décembre 2018
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Réponse de Gareth James Property

Dear Hannah - we're so pleased you were happy with the service you received, we really do our best to listen to our clients and meet their needs. Kind regards - Zohra, Marketing, Gareth James Property.

Noté 5 sur 5 étoiles

Great Customer Service

Kash and Heidi at Gareth James property did a fantastic job of renovating my property, finding new tenants, reletting my property under very tight timescales and difficult circumstances. Kash was creative about suggestions to improve the property to make it more attractive to prospective tenants and successfully obtained new tenants at a time when demand for properties was low. They both implemented the renovation plan quickly and efficiently, effectively managing the builders and furnishing the property well and at a reasonable cost. Kash knew what he was doing, understood my requirements and gave me confidence that he would deliver. He did. Heidi was highly diligent about the check out process, replacement of furniture and fittings and ensured that the new tenants were happy and comfortable. She spent a lot of time getting things right. Thanks to a very competent and capable team!

9 décembre 2018
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Réponse de Gareth James Property

Hello William - Thanks for your very positive review! We always hope to offer the best service out there and it's great to hear that we are achieving this. We also very much appreciate you taking the time to respond in such detail - feedback like yours helps us make sure we are meeting our clients' needs. Kind regards - Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

Our rental experience

We found Kash very helpful during our house hunt for a rental property. From our first meeting he really understood the perfect place we were looking for and he went above and beyond to find our place.
We thank him for all his help and would highly recommend.

8 décembre 2018
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Réponse de Gareth James Property

Thanks so much for your review, Laetitia, it's good to know we are getting it right! Kind regards - Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

Great agency

I have rented a property through the agency. Kash the agent was very helpful, as he gave me full details on the process, was available to every question, and dealt all the requests in an assertive way to both sides - us the tenants and the landlord.

7 décembre 2018
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Réponse de Gareth James Property

Hello Jordan - thanks for your great review. It's so important to us here that we meet the needs of both tenants and landlords and it sounds like we have achieved this. Please feel free to recommend us to your friends! Kind regards - Zohra Huda, Marketing Manager, Gareth James Property.

Noté 5 sur 5 étoiles

This is the first time we have used an agency and would happily recommend GJM

This is the first time we have used an agency to find tenants for our flat, we interviewed several and found Kash and his team at GJM Property to be very professional, straight talking and not afraid to tell us where we could improve the flat for viewings and where we didn't, as well as being realistic with the valuation. True to their word they were able to find the quality of tenant we had been searching for but unable to find ourselves. We would have no hesitation in recommending them to friends.

28 novembre 2018
Avis spontané
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Réponse de Gareth James Property

Hello David - Firstly thanks for taking the time to review our service, it's so helpful to get constructive client feedback. We are so pleased to hear we were able to meet your needs and that you would recommend us. Kind regards - Zohra Huda, Marketing, Gareth James Property.

Noté 5 sur 5 étoiles

Kash was very helpful and quick to…

Kash was very helpful and quick to reply and guide through us the rental process.

26 novembre 2018
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Réponse de Gareth James Property

Hello TC - Thanks for your 5-star review! We feel like we are offering an excellent service to our clients, but it's great to have it confirmed. Kind regards, Zohra Huda - Marketing, Gareth James Property.

Noté 5 sur 5 étoiles

Excellent & efficient rental service from Kash

We put our property up for rent with Kash and had an excellent service. We received multiple offers on the first day of viewings and had tenants move in within a week. Emails were answered very quickly and they organised everything for us including cleaning, gas safety check and inventory check in the space of a few days. We are really impressed with how easy they made everything for us and wouldn't hesitate to recommend them.

23 novembre 2018
Avis spontané
Noté 1 sur 5 étoiles

Avoid this Agent

Ignored to respond to emails.
Really slow in dealing with any problems at the property.
Withheld large mount from deposit with inflated costs for minor issues.

16 novembre 2018
Avis spontané
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Réponse de Gareth James Property

Hi Charlie - I'm very surprised and sorry to hear of your experience with Gareth James; we generally get such positive reviews for our Property Management Team. I'm currently trying to get in touch with you (via Trustpilot) to get a clearer idea of what transpired and how we can put things right for you. Many thanks - Zohra Huda, Marketing, Gareth James.

Noté 1 sur 5 étoiles

Unsolicited phone calls and incompetence

Gareth James have just rung me to ask how my property search is going - unsolicited and two months after they completely messed up 4 viewings on a house for myself and my friend. Two months ago, I travelled for over an hour to view one of their properties, only to be shown the wrong one. I came back to try to look at it again - though this time it was clear the tenant had not been informed that people were coming round. My friend arranged a viewing to see the property too - the first time Esta did not show up, so my friend went to Gareth James Queens Road branch - still no viewing - and when both my friend and I rang to confirm if her second attempt at viewing the property would go ahead, we were told the property had gone days ago. Esta was incredibly rude to me on the phone, saying she keeps all property details in her head and insisting that my friend doesn’t exist?! Bizarre. Now two months later, I get an unsolicited phone call from her asking how the property search is going! Avoid them at all costs - even by estate agents’ standards, they have no backbone.

25 octobre 2018
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Réponse de Gareth James Property

Hi Martha – Thanks for your feedback and I’m sorry you feel that you didn’t experience our usually exemplary customer service. It certainly sounds as if there was some confusion over your viewing arrangements and I can only apologise for any inconvenience caused. All our lettings agents are mindful of the fact that our customers need to travel all over London (usually after work at rush hour) to viewings and all client details are entered into a central database so that the entire lettings team can access them. It seems that in this instance confusion arose over which of 2 available properties in a building you wanted to see and the fact that we were not provided with contact details for your friend. I hope this goes some way to explain the events. Perhaps it would have been useful to express your concerns back in June so that we could have resolved the issue more to your satisfaction? Esther, in particular, has received only positive reviews in her 3 years with Gareth James.
Many thanks, Zohra Huda – Head of Marketing

Noté 5 sur 5 étoiles

Maxwell - brilliant agent!

Maxwell (from Gareth James, Nunhead location) was an absolute pleasure to work with. His professionalism, extensive knowledge and support was beyond what we have received from any real estate agent. He took his time with us, making the whole process of purchasing a house feel a lot more measured and with the right state of mind.

I would highly recommend working with Maxwell!

22 octobre 2018
Avis spontané
Noté 2 sur 5 étoiles

Surprisingly absent throughout the moving process

Myself and my partner have rented properties for many years and never before have we encountered such an absent and unreliable estate agency service. We had to follow up several times on almost every query, speaking to a different member of staff each time and having to re-explain every situation and question.

During our move we encountered many hurdles and felt largely unsupported by Gareth James staff, which was very surprising to us considering we had to pay considerable agency fees.

Communication was extremely poor and left us with a huge amount of personal belongings left in the property from before our tenancy, which we had to arrange removal of. It’s also worth mentioning that their cleaning staff left all of the gas hobs on for our arrival which was a lovely welcome!

It wasn’t all bad, however, we personally found Esther to be helpful and polite, which is a shame considering we were passed around so frequently and weren’t given one sole contact who was responsible for our case.

4 octobre 2018
Avis spontané
Noté 5 sur 5 étoiles

Esther was a superb agent

It wasn’t easy finding a property but when I called Gareth James, Esther was so helpful and was superb in finding us our first rental home. Esther was always available & was very patient with us (we always had loads of questions).
Esther was a delightful agent to work with & we’ve learnt that’s not common.
We strongly recommend contacting Esther for anyone looking for a home in SE15!

2 octobre 2018
Avis spontané

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