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Based in Birmingham, UK, GARO Electric Ltd is a manufacturer and distributor of industrial electrical products and electric vehicle charging solutions. Our products are available for purchase from a range of electrical wholesalers all over the UK. We are dedicated to providing high-quality products, components, and supplies that meet the constantly evolving demands of the industry. We continuously strive to improve and expand our range of superior offerings. Our extensive portfolio covers a wide range of industrial electrical distribution products, ensuring that we can meet all your electrical needs with precision and efficiency. From power distribution components to cutting-edge supplies, GARO is a trusted partner for businesses seeking reliable solutions in the electrical industry. We also offer a range of Electric Vehicle Charging solutions for both commercial and residential spaces. We also maintain a dedicated Electric Vehicle website at www.garoelectric.com for more detailed information on our EV charging solutions. We operate with a dedicated team of qualified technical internal and external sales personnel. Our goal is to provide unparalleled support to electrical wholesalers and the industrial division throughout the UK. We combine technical expertise with personalised service to ensure a seamless customer experience. At GARO, we understand the importance of customer satisfaction, and our knowledgeable team is always available to assist you.
Unit 16 Urban Express Park, Aston Hall Road,, B67FH, Birmingham , Royaume-Uni
3,8
4 avis
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Hi it's a good company to work for. I've recently started clean environment. Good energy in there..Very helpful and friendly people..
If only this company spent 1% of its marketing budget on its technical support. We are a professional OZEV approved EV Installation company and this is the 1st time we decided to use Garo Entity Pro chargers as workplace charging solution for 5 chargers under the OZEV scheme well these were put in towards the end of February and we are still having issues having swapped out 3 of the 5 units (likely 2 of them needlessly) we are still wasting time, money and resource. They have no UK based technical support and what appears very little outside too. after countless promises of call backs and to look at resolving issues here we are 2 months later - i'm left stranded without option Our client is unhappy and has lost faith in us and the product.
I have never written a review in my life, and I never publicise issues or criticism however i'm so appalled by this company's after sales service I'm left with no other option. If you are a professional EV installer installing commercial level systems do not touch this product with a barge pole.
Réponse de GARO Electric Limited UK
Thank you for reaching out to us and sharing your concerns about the technical support for our Garo Entity Pro chargers. We are deeply sorry to hear about the issues you have faced and understand your frustration with the situation.
We take our customers' feedback and satisfaction very seriously, and it is disappointing to hear that we have not been able to meet your expectations in terms of technical support.
We would like to assure you that we are constantly working towards improving our technical support services and addressing any issues that may arise. Our team is dedicated to providing the best possible assistance to our customers, and we are always looking for ways to enhance our support system.
We believe this matter has been resolved by a member of our team.
Thank you for bringing this to our attention. We sincerely appreciate your feedback and will use it to improve our services and ensure a better experience for all our customers.
As an electrical business, we have installed Garo fuse boards, EV chargers, and isolators on several occasions.
The products are all incredibly well-made and reasonably priced; I can certainly recommend them to anyone. Mike jones the key account manager is very approachable for any advice on there products
Réponse de GARO Electric Limited UK
Thank you so much for taking the time to share your positive experience with our products and service.
Ordered an EV charger and recieved from the wholesaler with 48hrs! The installer was recommeded by Mike from Garo who found space to fit the product the day before my new EV landed.
Réponse de GARO Electric Limited UK
Thank you so much for taking the time to share your positive experience with our service. All the best and may your new electric vehicle bring you many enjoyable journeys!
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