The Great British Ground Screw Company Ltd (GBGS) Avis 

85
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the very first contact. They couldn’t do enough to help and explain the reasons for using ground screws as apposed to traditional methods. Having never used ground screws before I found the whol... Voir plus

Noté 5 sur 5 étoiles

I needed a site survey first to comply with the housing estate rules and then a follow up visit to fit the screws for a garden room. I can’t fault the communication and service delivery. Came when... Voir plus

Noté 4 sur 5 étoiles

As a DIY'er, I was given some helpful advice on the phone before making my order. It was promptly delivered. A couple of the screws has tapped holes that were not centred, which made it difficult to a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Total customer service, helpful with my large Annex extension always responded to any concerns, changes in designs, supplying a very cost effective Ground Screw test to a exacting standard I p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

We are the largest Ground Screw supplier and installer in the UK! Although a national company, GBGS are still family owned and operated. From our beginnings in 2013 we are proud to be one of the longest operating ground screw installation and supply companies in the country. Through our dedicated, long serving staff we continue to offer unrivalled service in all aspects of our business. We have achieved the highest levels of accreditations through bodies such as CHAS, Construction Line, The Federation of Master Builders, CITB and IOSH. We are the only company in our industry to have achieved all of these accolades.


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4,7

Excellent

TrustScore 4.5 sur 5

85 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(85)

15 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great work

2 guys, 18 ground screws all marked out, lasered and finished in a couple of hours. great job would recommend.

6 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Decent service.

A little sceptical to go in cold/blind to a nationwide company instead of going on local word of mouth route which I do for all other tradesman I employ. However the service I got was very good indeed, friendly guys who knew what they were doing and gave a shit which is always half of the battle.

17 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

GBGS excellence

Communication was clear and professional. The guys who came to test the ground were helpful and informative. Then the fitting team were excellent!

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

A pleasure to deal with

GBGS were a pleasure to deal with, from first enquiry through to completion of the project. They were very helpful in dealing with my queries and on the design of the installation. All the people I came into contact with - both in the office and in the field - were professional, knowledgeable and polite. The job itself was completed quickly, to a high standard and with no problems. Highly recommended company.

19 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Experience

Steve and his lads were a pleasure to work with , very knowledgeable , communication was great , fast turnaround on quotation and will gladly recommend them to my colleagues and clients on any future projects.

13 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent products

I run a large Christmas display for MacMillan, and needed a new shed for storage of our christmas display items. GBGS were very helpful in advising and supplying the screws so I could build the base for the shed. Thank you Steve and the team.

10 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

My recent experience with this company…

My recent experience with this company was absolutely terrible. I made an order online. On second inspection of the brackets I sent an email a few hours later to ask a question. In all fairness the guy answered my question and in doing so I then realised I'd have to change a few of my brackets as I don't think the "U" brackets were suitable for my project. The guy said no problem as my pallet was still being processed and on site. I said I'd phone to discuss the different brackets and while I'm there I'll add a few more screws to my order. The guy pretty much said don't call and just make another online purchase and I'll refund the extra £60 postage which I thought was a bit strange! I thought it would just be easier all round to chat over the phone. Anyway I did as asked and made another online order. When the pallet was dropped off my invoice was taped onto the outside of the pallet wrapping meaning it got tore to pieces whilst just trying to take the tape off of it. I noticed there was no "eye bolt" to go with the installation tool. I sent an email to be told we don't send eyebolts just use a normal bolt and try an Allen key. Ridiculous!! These tools would all usually come with an eye bolt. I had to then purchase one myself from a different company. A week later I still hadn't had my refund for being charged the postage twice (£120). I sent an email and eventually I received my postage refund but where I changed from the "U" brackets to the cheaper "L" brackets I didn't get a refund. What an absolute joke of a company! I won't be using them for my next project!

7 février 2025
Avis spontané
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

Afternoon Michael,

We’re really sorry to hear that your experience with us didn’t meet your expectations. We always strive to provide excellent customer service, and it’s disappointing to learn that in your opinion, we fell short in your case, something I wanted to cover on our phone call this morning but unfortunately you wouldn’t give us the opportunity.

Regarding your order adjustments, we sincerely apologize if our process caused any frustration. Our goal is to ensure smooth and efficient transactions, which we have done on thousands of orders, butwe appreciate your feedback on how we handle modifications. We understand that speaking over the phone might have been more convenient for you, and we’ll take this into consideration moving forward.

As for the missing eyebolt, we regret any confusion. An M16 fixing bolt was indeed supplied, as per the description, but we understand that expectations may differ, and we’ll review our product descriptions to ensure clarity.

Regarding the refund, we’re truly sorry for the delay in processing a proportion of it. While the shipping refund was issued, it seems the bracket price adjustment was overlooked. Our internal refund process has now been readdressed to ensure this can’t happen again.

The order form which would have been taped to your package is used for in-house packing reasons only which helps identify each individual shipment prior to the courier adding their shipment detail on collection. You will have received the order form by email at point of order but if you require a replacement then please just contact us.

We genuinely appreciate your business and your feedback, and while we regret that you feel your experience wasn’t ideal, we hope to have the opportunity to serve you better in the future.

Best Regards.
The Ground Screw Shop

Noté 5 sur 5 étoiles

Great Service

First time I have had to provide this type of product for any of my customers. The whole process from start to finish was seamless, my questions answered in a language I could understand. The ordering system couldn't be easier to use, and time it took to be delivered was fantastic. I will definitely be using GBGSC again

29 janvier 2025
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Total customer service

Total customer service, helpful with my large Annex extension
always responded to any concerns, changes in designs, supplying a very cost effective Ground Screw test to a exacting standard
I personally could not fault
GBGS as a professional company, second to none.

I would like to thank everyone at GBGS, who ever makes the tea I am sure it tastes perfect.
My next project 5m x 5m deck area, which I will using GBGS products

28 janvier 2025
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Great product and really helpful team

I built a lot of decks and have used GBGS regularly as they offer screws and machine hire together which works for me. The screws are great and the GBGS team have always been more than helpful.

7 février 2025
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Great product and great service

I spent a lot of time researching and planing the build of my cabin at the bottom of my garden which turns into a bog during the winter months.

The ground screws were fantastic, although I would recommend hiring the machine to screwing them in, I did nearly 40 by hand.

The service and speed of delivery was fantastic and I would thoroughly recommend them.

1 mai 2024
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Happy with product and service

Very good experience from concept of project to completion.
I opted to have a load test carried out as well - which was completed to ensure we used the correct length screw as I have extremely soft ground.
It was the first time my builder had built off screws but GB Screw co were happy to answer any questions

22 janvier 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Great Customer Service

Great service from Steve from Order to delivery on time, accommodating our scheduled installation.
Thank you :)

20 décembre 2024
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 4 sur 5 étoiles

Ground Screw Install on a slope for Pergola/Kitchen

The team on the ground were prompt, efficient and really nice to work alongside. They completed the job very quickly. The team in the office were very profesional and helpful, my only feedback would be for them to provide more diagrams earlier on to help with the process. Would definitely recommend.

25 novembre 2024
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Great customer service

We always have a great experience with GBGS, the team are always helpful and accommodating to our needs. They are our first choice for ground screws and we would thoroughly recommend

27 novembre 2024
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Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Excellent service

Excellent service - would recommend

3 décembre 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Made the whole process really easy

Made the whole process really easy, arrived on time, worked well with my contractor. Would recommend.

22 octobre 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Outstanding from beginning to end

Outstanding from beginning to end! Highly knowledgeable and supportive throughout all our projects. Consistently reliable and punctual.

1 octobre 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

very efficient

very efficient, fast and reliable at a competitive price. great service

8 septembre 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

Noté 5 sur 5 étoiles

Great people to work with to get your projects done.

I have been using this company for nearly 2 years now and they have been excellent in supplying and meeting tight deadlines and going the extra mile to work together to keep our customers happy. We are a log cabin company and I have tried other suppliers and to be honest GBGS are the best all rounders. Great staff generally but I have had the pleasure of working with Steve who becomes your best mate in all situations to find a resolve and understands the importance of deadlines etc. He helped relieve a lot of pressure when I was working on difficult job and did everything he could to help, very friendly and professional. www.gardenhouse24 use them every time.

30 septembre 2024
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Logo de The Great British Ground Screw Company Ltd (GBGS)

Réponse de The Great British Ground Screw Company Ltd (GBGS)

We appreciate your business and the time you took to leave us a review. Your feedback means the world to us, and we’re grateful for your support.

If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again! GBGS.

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