Grand Circle Cruise Line Avis 2

We booked an Eastern Europe to the Black Sea River Cruise with Grand Circle Travel on 26 Nov 2024 during their Black Friday Special. The Black Friday Deal in their website has the cruise fare for $3195 "with airfare" included. When we spoke with the Sales Agent Anne Breault, she stated that we are getting "free airfare" and persistently was upselling us to upgrade to Premium Economy. She provided a lot of false information and misrepresentations. She didn't even discussed the content of the invoice. I sent my issues to the OAT support last 29 Nov and had not heard for more than 3 business days. I called on 27 Nov and spoke with Daniel who lodge my complaint in their system. I followed-up on 3 Dec and spoke with Gabby. She told me that there was no supervisor to speak with and that there is nothing that they can do on my complaint. I raised my issue through BBB on 04 Dec 2024. Andrew French said that they reviewed the conversation and everything that the Sales Person said was correct.

GCT was charging the airfare to be $1250 per person from Boston. But their promotion in the website said "FLY FOR FREE -- a savings up to $1,600 per person -- on March & May-June departures.

GCT only discounted for only $1,100 per person leaving us to pay a total of $300 for the airfare. How is that Free airfare as claimed by their Sales Agent and their marketing Ad promo?

The Sales agent was deceptive and the Travel Relations was dishonest. I would not trust this company.

I’ve traveled with this company 4 times and am looking forward to my next trip in April. I’ve taken 2 “small ships” trips and 2 river cruises. All were terrific in every way. Small numbers are important to me and Grand Circle fits the bill. While not luxurious, all accommodations are just fine- well appointed and comfortable. The food is terrific and most importantly, the guides and staff are excellent.