Gear Tech Avis 1 131

I ordered cholesterol testing strips for my GU1 machine but was sent strips for a GU2 machine instead, which are completely incompatible with my device.

I contacted the company immediately and offered to return the incorrect items for a full refund. However, despite the error not being mine, I was told to keep the unusable strips and was only offered a 20% refund.

The strips are of no use to me, and I am now left without the correct testing supplies and without enough money to replace them straight away. As these are health-related items, this has been particularly frustrating and stressful.

I am disappointed with how this issue has been handled and expected a more reasonable customer service response when the wrong product was supplied.

I wish I'd looked at the reviews before I purchased an 8TB drive from this awful company. I admit it wasn't expensive, but after spending 3 days trying to format the drive with the help of their support team, they finally admitted that it was faulty. They then offered me a 10% refund, saying it was as a gesture of goodwill!! I'm glad I purchased with Paypal, so now I start the complaints process. I strongly recommend that you do not buy from this despicable, rip-off company.

I wish I'd read the reviews on here before using this company. My experience is similar to everyone else by the looks of things. Ordered something which has still not arrived weeks and weeks later. Have emailed the company a few times. The response has always been that items are often delayed in transit and to please check back later. Could be an actual person replying to me, could be a bot. It's impossible to know. At this stage I've written off ever getting my product. Avoid this company. They are scammers, pure and simple.

Do not purchase anything , I received a back support brace unfit for use and they said I wasn’t entitled to return / refund as the correct size had been purchased and to regift it to someone else 😠

Awful scam company. Do not order anything from these guys. The products take weeks to arrive and they refuse to cancel the order even if it hasn’t shipped yet. When the products arrive they are terrible quality, don’t work properly and not as advertised. Trying to return items and get a refund is impossible - they just keep making things up. This company needs to be blocked from trading in the UK.

Big warning do not use this company. Its supy inferior products and its a fight to retrieve money.

Do not buy from this company at all. Customer service is appalling. The items are not as described. You have been warned!!

Read every inch of the shipping small print, I'm waiting 6 weeks for a back up, from initial order thought it was going to be quick turnaround
Blunt and unhelpful responses to emails, asking to cancel order and get a refund! Will never use this lot, and I've advised friends and family not to use them as well.

It should have an option to not choose stars…my complaint it’s basically like everyone else in here, not happy with the product they advertise didn’t read the reviews, the product I bought has misleading images and same packing box from a big company well known but cheap terrible quality and no refunds one email replied saying no refunds only for damaged items. Now I went through PayPal …. Don’t buy it from them it’s a scam I left without £136.50 it’s not a uk base company … also takes ages to arrive from the purchase date.

I recomend not using this company. i bought a solidstate hard drive. it was poor quality. it did not work and I requested a return immediately.
they refused to refund or accept the return.
Stay Clear of them

Their SSD drives they sell, ant SSD drives, mine packed up or went corrupt after putting my first files on it. So I opened it up to find a SD card just wired up In the case, and no they wouldnt refund me, even stopped replying to my emails, even though telling them us In the UK are covered my our consumer rights, and they told me I wasnt. SCAMMERS. SCAMMERS, SCAMMERS!!!!!!!!!

i ordered a hearing aid priced at £169 and the specifications listed were the sole reason for the purchase as they fulfilled my requirements. When the item was receivedit was a completely different spec item which was priced significantly lowere than the original order. when i contacted GearTech Customer Services i was informed that the was no replacement, terun and refund possiblity. the items in their opinin would do me just as well although they do not know my medical history or needs .
After several failed attempts via email to get what i had originally purchaqsed. they stopped replying.
I would not reccommemd thyese people at all, in fact stay well away from them. Save you money time and effort these people are complete cons.

Scam site. It looks like they use AI bots to avoid adhering to Consumer Contracts Regulations. They will not honour 14 day grace periods. I got burned slightly with a poorly functioning product.

Be warned - NEVER BUY ANYTHING from Gear Tech UK!

I purchased a robot vacuum from Gear Tech UK in 2005 for £53. I was fooled by the reassuring information on their website - all of which is nonsense!

The item I received was completely different to the one I ordered. Smaller, a different colour, less substantial, with much shorter battery life.

When I contacted Gear-tech UK customer support, I had to send a picture of the item, and I also shared the original listing - it was clearly for a very different product from the one I received. They refused to issue a refund, saying the package had been opened! When I persevered, pointing out that if I didn't open the package, I wouldn't know that the item wasn't what I ordered, they said it would be very difficult to return the item and that I'd have to pay more than £30 to do so.

After many, many frustrating emails, they finally offered a credit note. Rather than completely waste the money, I ordered a few 'useful' items - a phone-charging cable, an outdoor light, and a bike light. The bike light never arrived. Since then, I have had another lengthy and frustrating email exchange with what I can only assume is an AI bot, as none of the responses from Gear Tech UK customer support relates to the information I am providing.

After 2 weeks and 21 emails, today's reply stated: 'After carefully reviewing the details of your order and the date of delivery, we must kindly inform you that the request has been made outside of our 14-day warranty and coverage period for reporting damaged or defective items. According to our policy, this timeframe is established to ensure that any potential issues with a product can be evaluated and resolved promptly after delivery.'

The item wasn't damaged because it never arrived. The endless loop continues...

Do not purchase anything from this company, I ordered one thing and got another and In worn packaging. When contacted they refused to acknowledge it and kept saying that sometimes you don’t get what you ordered???? Great not, I can’t believe they are allowed to do this . How is it possible to run a business like this, don’t be fooled by great website it’s all show but not deliver. I am in for this kind of businesses to be ended asap, help do not buy.

I agree this company are terrible. The gloves I ordered arrived without all the parts and with no instructions. After buying the parts ourselves, the gloves still don't work. We have been emailing customer services for 3 months but we haven't received a refund. I have tried to leave a bad review on their website but I think this will be deleted. Hope people check here before buying like I wish I had!

Never buy from this company...their business address is England but refused to refund when I wanted to cancel order before shipment . They do not answer emails asking for details of CEO for complaints ...they do not comply with our British laws on refund ....shocking lack of response to complaints...if I could score zero I would

Wish I had checked on here before ordering! Made a mistake in my purchase but told I couldn’t return the product as there was nothing wrong with it. Plus return of even a small item could cost £70! WOULD NOT ORDER FROM THEM AGAIN

Not even worth 1 star! I recently purchased an item from this seller, and unfortunately, the experience has been extremely disappointing from start to finish. First, the item I received was not as described. The quality, appearance, and overall condition did not match what was advertised on the listing. It was clear that what I received was not what I paid for, which was frustrating enough on its own. What made the situation worse was the response from customer service. When I reached out to resolve the issue, I was told that if I wanted to return the item, I would have to pay additional money for the return shipping, and the process could take up to 30 business days to complete. On top of that, I was informed that they do not issue quick refunds “as per their policy.” Waiting that long for a refund—especially when the mistake was on their end—is completely unreasonable. As an alternative, they offered me a 20% partial refund, which is simply not acceptable given that the item was not as described. Consumer rights simply not adhered to by this company! Overall, this has been a very poor customer service experience. Buyers should be aware of the return policy and the potential difficulty in getting a fair resolution if something goes wrong. I would not recommend purchasing from this seller based on my experience.

AVOID at all costs! Scammers with a misleading UK email address but based in South America. Electronic boxing toy ordered but wildly differed to the advertised pictures showing it to be big and robust. Turned out to be small plastic piece of crap with tinny sounds and not fit for purpose as something for your hand to hit as a boxing toy. We demanded a refund. Denied. They then offered a 50% refund - as if paying £45 for a piece of useless plastic rubbish was fair? Went through PayPal and was turned down after their labyrinthine process of uploading evidence which cost more of my time than the £85 for the shitty item. AVOID this company or regret it.