Good product range and discounted price. Obviously hag a big demand but kept me informed about delay so that was good. Parcel is on the way so excited to receive it. Trying to get together a survival... Voir plus
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Lisez les avis des autres
I’ve ordered a fair bit from Gearshop over the past few years. Always delivered to Auckland. Gear is always top quality and boxed which feels safe and secure. Always dispatched within the timeframe, s... Voir plus
Love browsing through gearshop website, so much cool stuff. I ordered a pair of snowshoes at a great price. They arrived when they said they would, if I was to be picky, I'd like it if the delivery c... Voir plus
Overboard 20L Dry Bag worked perfectly during multiple full submersions at my River Safety exercise. Bone dry clothing inside after the whole pack was under. Great service that provided a solution to... Voir plus
À propos de l'entreprise
- Magasin de vêtements et d'articles de plein air
- Magasin d'accessoires de vélo
- Magasin d'articles de sports
- Magasin de chaussures
- Magasins d'appareils de fitness
- Sports d'aventure
Écrit par l'entreprise
Gearshop - Quality Outdoor Equipment. New Zealand based retailer of outdoor and lifestyle equipment. We operate gearshop.co.nz and gearshop.com.au only. No other gearshop domain name is genuine. Camping, climbing, fitness, biking and adventure, gear for every outdoor pursuit. Visit our store in Nelson 53c Bolt Road
Coordonnées de contact
53c Bolt Road, 7011, NELSON, Nouvelle-Zélande
- 0800432774
- sales@gearshop.co.nz
- gearshop.co.nz
4,6
Excellent
195 avis
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Everything arrived as expected on time
Everything arrived as expected on time. Great service
16 mai 2025
Avis spontané
Great stuff
22 mai 2025
Avis spontané
Site was easy to use
Site was easy to use, items came quickly and all items have been good.
8 mai 2025
Avis spontané
Please do not bother these people were…
Please do not bother these people were slow to see out product and when there web site is not clear about the purchase you are making like we receives a non rechargeable head lamp when we were after a chargeable for a specific weekend planned
the time cam with a non lithium battery they would not refund it we had to spend $12 to send it back then they wanted to charge $9 restocking fee and there was a part payment for delivery
please people better deals else we as we now no and better people to shop with . They blamed us for wrong selection and they wonder why we wee annoyed as the web site was not clear .
So now we have to pay $80 for a battery we will never shop with this company ever again.
making it a extremely expensive head lamp for 450 lumens nothing to write home about
Update to your reply
I am the husband that wrote to you and never received a reply . How dare you state we are the ones not conducting ourselves in a manner when your staff already stated to my wife it was her fault and that set her off. After she stated don’t try and blame this on her as the web site was unclear all of this was written to you in a email by myself . She excepts she made a comment she should not have , but that was at the end when she offered no reasonable fare solution .
This review is to warn others not to bother over a simple order was not fulfilled and the time it took to place with a courier company 4 days post order
We are not interested in purchasing from you ever again we have since invested in a $80 batteries due to your unreasonable return policies the cost of sending it back your restocking fee and only giving credit not a refund . Why would anyone bother dealing with you based on these facts alone .
It would have cost $12 to return $9 restocking fee then repurchase and wait another 7 days for replacement that was what we wanted in the first place
When it was purchased for an event this weekend .
Good luck your version verses our version. Differs and we happily won’t direct anyone to do business with you far too risky of cost frustration time delivered for item it was not sent until 4 days after order was purchased .
We don’t need to purchase in future our tramping camping needs .Many other great companies to deal with .
10 avril 2025
Avis spontané
Réponse de Gearshop
Hello, I was warned you’d be placing this review, so let’s set the facts straight shall we, firstly you were abusive to our staff member, using fowl language before she even had a chance to offer you a solution.
You purchased an headlamp, all the info is on the headlamps and details around what batteries and charging methods are on all of them. Then when you recieve it discovered that you had ordered the wrong thing and you think that ringing and abusing our staff right from the word go is going to get you somewhere. We would have exchanged the item for you, had you give us a chance. But you were to busy ranting to even give you name and details for us to be able to do anything. We did not purchase the item, you did. We are here to help and we are happy to assist and resolve issues, but we will not tolerate abuse directed at our staff. When you feel you can conduct yourself in a manor that is appropriate, feel free to contact us and we will be happy to resolve the issue with your purchase for you.
Our staff member didn’t even have a chance to offer you any options on return no costs or prices were discussed, yet your stating amounts in this review.
Your wife didn’t even say who she was, we still have no idea, so our staff member wasn’t even able to look into the details of your order, your wife just launched into our staff member saying it was our fault that you ordered the wrong thing.
The website is clear and torches do state if they are rechargeable or not.
Standard shipping time is 3-5 business days and you have to tick a box when you check out acknowledging this, so we shipped the item in 4 days, within the time frame stated and accepted by you.
GREAT SERVICE
26 mars 2025
Avis spontané
buying online good, courier average.
Great experience buying online. Nothing to do with you but the courier company Post Haste has some shortcomings. There were no delivery updates between the pickup dates on the 13th and onboard for delivery on the 19th. And absolutely no way I could leave or give authority to leave in a secure location.
13 mars 2025
Avis spontané
Well priced good quality gear
Well priced good quality gear. Happy customer.
14 mars 2025
Avis spontané
Excellent purchasing experience
The ordered items were packaged and dispatched efficiently and delivered quickly.
Penny (correct name?) was very helpful on the phone.
Really good purchasing experience.
9 février 2025
Avis spontané
Top quality gear and the ordering
Top quality gear and the ordering, payment and collection went easy as, thanks
21 février 2025
Avis spontané
Great gear, great specials and service
11 février 2025
Avis spontané
Always great dealing with gear shop
Always great dealing with gear shop. Was the first time had a warranty issue with a product and was very easy to sort out. Would definitely recommend great company to deal with
14 février 2025
Avis spontané
An excellent product at a reasonable…
An excellent product at a reasonable price and good communication regarding the progress of the items for delivery to my Home 🏡 address.
I would like to know how I can get the replacement parts/seals etc
15 février 2025
Avis spontané
No reply from Gearshop for faulty goods returned
I purchased plastic camping dining plates from gear shop. I used them once and the plastic was so inferior it caused numerous cut marks. I sent the items back via courier post and asked for a refund but have had no reply. Gearshop has lost me as a customer !
13 mai 2024
Avis spontané
Non existent service.
The two maps (Te Anau and Manapouri) which I ordered on 11 December 2024 and which I expected to be delivered by surface mail had not been delivered to a street address in Perth, Western Australia by 12 February 2025. The company issued a receipt for the maps and the Visa payment was processed two days later
Two emails sent to the company to enquire about the maps were answered by an automated reply which did not address my enquiry.
12 février 2025
Avis spontané
Réponse de Gearshop
Hello Herbert,
Your order was flagged as a high fraud risk and as it was from Australia, the order was held, multiple emails have been sent to you asking for verification of the order.
Customer service will reach out to you again.
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