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Gearup.ie Avis 10

•
TrustScore 3 sur 5

2,8

Magasin de vélos
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À propos de l'entreprise

  1. Magasin de vélos

Écrit par l'entreprise

Gearup.ie is an authorized Giant Bikes and Cycling Gear Provider! A vast range of Giant Bicycles, Bike Gear, Rider Gear and Bicycle Parts are available on our website! Even if you cannot see what you are looking for, reach us out, let us provide that for you!

Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

10 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 1 sur 5 étoiles

Avoid this site

I am very concerned about my experience with this shop. I ordered a Giant Tri Clamp for €260.

The red flags started immediately:
1. My order was marked as "Completed" on the website almost instantly, yet no shipping information or tracking was provided at that stage.
2. No any response from gearup.ie mails about tracking number or order status
3. After I contacted to another email with the same shop address (giant-cork.ie), I was told the item was "just posted," which contradicts the "Completed" status on the site.
4. They eventually provided a tracking number (UB013043146IE), but it is not recognized by the official AnPost (Irish Post) system. It appears to be a fake or invalid number.

It looks like a deliberate attempt to stall and mislead the customer. Avoid this site! I will update this review only if a valid tracking link or a full refund is provided, but so far, this looks like a scam.

UPDATE:
The shop’s response is a weak attempt to mislead.

Fake ID: Even if a service is "non-trackable," a valid ID must still exist in the AnPost system (as "Accepted" or "Label created"). This number UB013043146IE does not exist at all. It is a fake.

Paid Shipping: I was forced to pay €10 for shipping with no other options. Taking money for shipping and then providing a non-existent tracking number is a scam.

Fake Status: Marking a €260 order as "Completed" on the very first day is a fraudulent tactic to trick payment systems.

14 avril 2026
Avis spontané
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Réponse de Gearup.ie

Hello Alexey,

Thank you for your review.

Just to clarify, the shipping option selected at checkout is our standard non-trackable service, which is why it is offered at a lower cost than other delivery methods.

As the parcel is travelling from Ireland to the Czech Republic, delivery typically takes between 7 and 14 days, as indicated during checkout. Since only a few days have passed, it is still within the expected delivery timeframe.

If your order has not arrived after two weeks, please don’t hesitate to get in touch we will be more than happy to look into this and assist you.

Thank you again for your patience and understanding.

Noté 1 sur 5 étoiles

I push my order on March 11 and still no news

I push my order on March 11. Still no news of the delivery date. And no answer to my mail.

11 mars 2026
Avis spontané
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Réponse de Gearup.ie

Hello,

Thank you for taking the time to share your review.

We’d like to clarify that, due to ongoing renovation work at our Giant Bike Shop in Cork, Ireland, we are currently unable to dispatch orders. We understand how frustrating this may be and sincerely apologise for the inconvenience caused.

We did reach out to you via email regarding your order, and we’re more than happy to assist further whether that’s arranging a refund or confirming a revised dispatch date.

Please feel free to reply to our email or contact us directly so we can resolve this for you as quickly as possible.

Thank you for your understanding.

Noté 5 sur 5 étoiles

Perfect

Perfect. Got what I needed reasonable price, Responsive customer service via email and prompt delivery. I bought a child seat. Came as ordered. Very happy and would go with them again at gearup.ie/ Giant shop.

15 octobre 2024
Noté 1 sur 5 étoiles

Orders

Order my 2 purchases was very simple.
After a week still haven received them.still waiting on phone call back. On when will I received my package. The an post won’t track my package

28 juin 2024
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Réponse de Gearup.ie

Hi Chris,

I hope you are doing well.

We are truly sorry to hear about your recent experience. We're currently facing an exceptionally busy season, which has caused some delays in our shipping process.

Your feedback is invaluable to us as we strive to improve our service. Thank you for taking the time to share your thoughts.

Best regards,
Team Gearup

Noté 1 sur 5 étoiles

Joke of a place

Joke of a place. I called to add more to an order I had made and ask for some advice but I might as well have asked for their firstborn the way I was treated.
I heard a senior member of staff berating a junior member of staff because I had asked to speak to him. Called back only to be told someone would call me back. That call never happened. In the end, I cancelled the order and got of big box chain in the Netherlands. I wanted to order form an Irish company but they were just awful.
Re Reply - how convenient for you. There was no misunderstanding. I’ll pass my number and and email. I’ll swing by next time I’m seeing family in Ballincollig. I know the name of the person I spoke to and I know the name of the senior member of staff, he stars in a lot of your insta content. He was rude and dismissive. I’ll call today again to go through with someone.

25 avril 2024
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Réponse de Gearup.ie

Hi Kevin,

We hope you are doing well.

We're really sorry to hear about your unexpected experience.

Thanks for taking the time to leave a review, even though it was just one star for our Irish-based business.

We've investigated your complaint here at Gearup.ie, chatting with all our store staff after receiving your email. But honestly, we couldn't find anything matching what you described. Looks like there might have been a bit of misunderstanding.

Best regards,
Team Gearup

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