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Lisez les avis des autres

Noté 5 sur 5 étoiles

I asked Mike at Gendan for some recommendations for diagnostic equipment for several cars I own/maintain. Mike sent a very considered and helpful reply. Unfortunately there was no single device that w... Voir plus

Noté 5 sur 5 étoiles

Good communication and advice.ordered the 3 vin vcds cable. Super fast delivery, easy to set up. Works a treat. 100% would recommend to future buyers. Faultless transaction 👍

Noté 5 sur 5 étoiles

First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... Voir plus

Noté 5 sur 5 étoiles

Everything 10 star ...product delivery back up . phone call for connection advise ..spot on...being a OAP ex mech.(Now not so quick on the tech)they took time to explain everything in detail I nee... Voir plus

À propos de l'entreprise

  1. Équipement de réparation automobile

Informations provenant de diverses sources externes

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

463 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(463)

33 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great company, great product.

My Alfa went into safe mode so I had two options, take it to a garage or get a diagnostic package. Bought the enthusiasts miltiECUscan kit from Gendan after phoning them. They were very helpful on the phone, it arrived quickly but as usual with anything operating on Microsoft software took a couple of calls/Emails to get it running. Again very helpful and got me running within an hour. Tool was brilliant, came with genuine ELM and K-Line interfaces (not dodgy Chinese copies) it diagnosed the fault and vis adjustments options ran a PDF Regen which fixed the problem. Very pleased. Would definitely use this company again.

17 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

GENDAN, Highly recommend

I've purchased Foxwell products before. I've found them to be very reliable, and an absolute must for modern day vehicles.

I have found the staff at Gendan very polite, informative with excellent knowledge of the product. So I have just upgraded my scanner to the I50 TS. Well done lads, keep up the good work!

21 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Its the timing of my interaction with…

Its the timing of my interaction with Gendan that is so fulfilling.
Its the Xmas period and my ever faithful Audi Q7 which i have driven for 158 +K miles just wont start. I need a code reader with a high level of interaction .At this point its too late to hope Santa will bring me one! So at09.30 I phone Gendan less than 60 Seconds later i am speaking to a intelligent and positive young man-08.15 the next day(Saturday) the item is delivered. I do not believe that you can better that. Ps they even kept me informed on its progress. A very big thank you. Fault diagnosed and car working.

30 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Utterly superb service from initial…

Utterly superb service from initial contact to check the Vcd lead worked with my vehicle, instant replies, brilliant humour on delivery update & when product arrived, lovely little gifts inside. 100% recommend this superb company.

22 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Disappointed with company

Bought from them sent me a obdlink Mx that no good on connection with the iPhone paid 130 pounds for it
called within 2 days of receiving item of the connection problem returned got the rma from them so I don’t understand what are they saying did not contact them before? Returned item charged me 10% restocking fees I also emailed obdlink in us they tried but not connection with iPhone
Disappointed with Gendal company and will not recommend this company also added lying did not contact them how did I get the RMA? How it’s not about the 13 pounds anymore it’s a disappointment

Avoid company

1 novembre 2023
Avis spontané
Logo de Gendan Limited

Réponse de Gendan Limited

We would disagree with your version of events.
You ordered from us on October 4th, and the order was shipped the same day, and delivered on October 6th.
We have no records of any further contact with you, until you called to request a return on October 17th - 11 days later.

We explained on that call that we test every interface before despatch, so it was very unlikely to be faulty, and we suspected a configuration issue was to blame.
We asked if we could check some settings with you before looking at a return, as if it was returned as faulty, but turned out to be a configuration issue with your equipment, then we would have to deduct 10% from the refund. You refused our help and insisted upon a return.

Having received it back, we tested the interface with Windows, Android and iOS devices, and it worked fine with all of them.
We are confident that, had you accepted our help, we could have got this working for you.

Noté 5 sur 5 étoiles

Don’t delay

Yes, it could be classed as an expensive purchase, however when you put things into perspective it’s a value for money purchase. Hopefully your vehicle will be reliable and fault free but when it does go wrong it is possible to diagnose the fault simply and effectively with VCDS. You can diagnose accurately without resorting to diagnosis by parts replacement which is very expensive and time consuming. I’ve saved myself time and money in the first diagnostic I’ve carried out on my own vehicle so don’t delay if you have a VAG vehicle get VCDS.

15 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Good customer service!

I bought an OBDLink reader, that did not want to work properly with my car (but did work with other cars). The return of the product was handed very professionally with no quibbles.

I would happily buy from them again.

20 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

A great company to deal with

A great company to deal with.
My wife bought a Fiat 500 and noticed the odometer mileage flashing. Turns out the previous owner had replaced
a faulty speedo but did not get a proxy alignment procedure done. After some internet research I discovered Gendan and used their website to purchase the equipment needed to fix my problem. Unsure of what parts I actually needed I filled out the help section form and I was advised what parts I needed to fix the problem. A special shout out to Mike West who offered great after sales support. I got the flashing odometer fixed and I now own the OBD reader and software in case it is needed for future faults. Still cheaper than going to a Fiat dealer for the fix.

6 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Been a long time petrolhead and allways…

Been a long time petrolhead and allways like to repair and work on my own vehicles so I know that's jobs are done properly, have heard of gendan through various forums all with good reviews.Working on vehicles nowadays is complicated by electronic controlers and the best way you can test these and make diagnosis easier is by using a good diagnostic machine and that's exactly what you get from Gendan. Being what you need is made easy through their website, you can find exactly what your looking for for a good and fair price click the button and the jobs done you've purchased exactly what you need to get the job done, would highly recomend Gendan they make everything so easy and who doesn't need that nowadays.

15 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Bought Multiecuscan for my Ducato and…

Bought Multiecuscan for my Ducato and it’s an excellent bit of kit for the same cost as an hours labour at a Fiat main dealer! On top of that, the email updates after ordering were very entertaining…..🤣😂
All in all I’d highly recommend both the product and Gendan themselves!

23 septembre 2023
Avis spontané

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