Surprised to read some poor reviews here as they are far from my experience. Came across Gendan whilst searching for Diagnostic Tools to release Rear Brake Pads and as a total novice I rang them to cl... Voir plus
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Lisez les avis des autres
Excellent customer service and swift product delivery. The website is a little clunky and looks like it hasn't been updated since the early 90's - but aside from that they sell the best diagnostic kit... Voir plus
First class service- best price anywhere for Hex ezCan controller and was in my hands within 24 hours. One of the items I ordered had been mislabelled- mistakes happen- the correct part was with me... Voir plus
Good communication and advice.ordered the 3 vin vcds cable. Super fast delivery, easy to set up. Works a treat. 100% would recommend to future buyers. Faultless transaction 👍
À propos de l'entreprise
Informations provenant de diverses sources externes
Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.
Coordonnées de contact
Unit 8 Llys Caer Felin, Felinfach, SA5 4HH, Swansea, Royaume-Uni
- 01792 588002
- sales@gendan.co.uk
- gendan.co.uk
4,8
Excellent
467 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Foxwell NT530 scanner
Ordered a Foxwell NT530 scanner. Great price and delivered quickly.
Somewhere along the line there was a mix up in the order which may have been on my part. However, this was quickly sorted by the Gendan team and I am now able to see what my DB9 is up to.
Customer service was excellent. Website may benefit from a few minor tweaks re information displayed at time of order confirmation but that does take away from 5 star rating.
21 avril 2023
Avis spontané
Diagnostic Specialists.
Ordered multiecuscan tools for my Abarth, great price, great communication, delivery was quick, emails funny so I'm not sure what else they could improve on. Brilliant stuff.
31 mars 2023
Avis spontané
Excellent in every way
Excellent in every way, from placing the order to receiving my delivery. I shall certainly continue to use whenever the need arises.
Keep up the good work.
18 avril 2023
Avis spontané
Quality tools. Excellent service.
Over the years I have owned 2 Mercedes CLK's. I searched the internet looking for a quality OBDII reader for my last car. I discovered Gendan. The first reader was outstanding. I offered this to a friend who still feels the reader is outstanding. More recently I purchased the MAXIECU. Great piece of wireless tech. Can use on my laptop. What is even better is the customer service. These guys give excellent advice and answer any questions you have very quickly. In a world that is flooded with inferior products, I can say Gendan is not one of them. The MAXIECU cost £118 delivered which is a bargain. Take your car to the garage then it will cost over £100 before they turn the machine on. You could but cheap imported stuff for £20 but to be honest you are most likely wasting your money.
Summary: I have used Gendan twice now because they sell quality at reasonable cost and you can rest assured you will experience excellent customer support.
Alex
11 avril 2023
Avis spontané
Very Satisfied
I received the ODBC and it seems to be working fine, there was a payment mix-up which I thought was with Gendan, but turned out to be with the Card company. Gendan dealt with this in a positive and patient way. I would be more than happy to deal with Gendan again and to recommend their services to anyone.
10 avril 2023
Avis spontané
Réponse de Gendan Limited
Hi John,
We're glad that you're happy with the tool.
Unfortunately, as we explained in our email reply to you last Thursday, it's not actually us holding the money, it's your bank, so our hands are tied in that regard.
When you initially tried to use your card, your bank reported that the card's registered address didn't match the postal address, so the payment was automatically aborted.
However, because of the way that online transactions work - your bank "reserves" the funds in your account during the initial process of the transaction, ensuring that you can't spend the same money twice, while they carry out checks to ensure that it's a legitimate transaction.
Once the payment was aborted, we had no claim on those funds, and they have not arrived with us (and will never arrive) - they're still being held in reserve by your bank.
It's then the responsibility of the bank who issued your card to "unreserve" that money in a timely manner.
Once they've done this, the pending payment will simply disappear, rather than being 'refunded', since the money hasn't actually left.
If the bank suggests that this isn't the case, or the pending payment doesn't disappear, we'd recommend you suggest to your bank that they should file a "chargeback" against the card payment - this will prove to them that we do not have your money (and cannot take it).
As you know, the second £69 payment was by bank transfer in order to get around the card and address issues - that's the only payment we have received.
I hope your bank is able to help you swiftly - if there's anything else we can do in order to help, please let us know - thank you for choosing Gendan.
Excellent Friendly Service
Excellent product’s & fantastic customer service!
7 avril 2023
Avis spontané
The part i needed was easily found on…
The part i needed was easily found on their website and was delivered a few days later.
Faultless service and i will certainly use again.
23 mars 2023
Avis spontané
Extremely good service
Extremely good service. I knew what I wanted and it was quick and easy to order. Arrived very quickly. Perfect in every way.
2 mars 2023
Avis spontané
Great service
Great service, product arrived on time and by Royal Mail so could be tracked. Extra instructions to help set up and register my product. Extra bonus of 2 bags of sweets. Thanks - will use you again
26 février 2023
Avis spontané
Super happy with the service
Super happy with the service I received from Gendan - I bought an OBDLink CX diagnostic dongle and it was very well priced, plus arrived fast and well packaged, together with a free gift of sweets inside! I didn't realise the extent of products offered by Gendan so no doubt I will be back in the future! Thank you to you all at Gendan!
10 mars 2023
Avis spontané
A quick and easy way to get the tools I…
A quick and easy way to get the tools I needed and all at great prices!
8 février 2023
Avis spontané
First class knowledgable advice before ordering…
First class knowledgable advice before ordering,
No sales pressure, confident after sales help is there if needed. Speedy delivery and safely packaged.
Thank you all at gendan Ltd
1 mars 2023
Avis spontané
MultiEcuScan Purchase
I ordered the MultiEcuScan single user package for my Alfa and it was shipped very quickly and nicely packaged. Shame that those who order the VAG product get a shiny blue case. I only got zip bags. Sniff. Need to go and sulk for a bit…
Seriously, can’t recommend these guys highly enough, keep up the good work.
5 mars 2023
Avis spontané
Great seller.
Great seller.
Brilliant communication.
Super fast delivery.
Highly recommended
29 janvier 2023
Avis spontané
Online purchase
Saw a product on line at a very competitive price, I ordered the produce and it came withing the quoted delivery time.
Quick and hassle free service
3 février 2023
Avis spontané
Answered my questions
Answered my questions, very knowledgeable and order shipped on the same day as my order was placed.
1 février 2023
Avis spontané
The level of service was amazing
The level of service was amazing, quick and efficient service definitely use again
20 janvier 2023
Avis spontané
Really fabulous company to deal with
Really fabulous company to deal with. Their despatch letter made me howl with laughter, very funny and a nice touch. Wouldn’t think twice about using again
19 janvier 2023
Avis spontané
Excellent distributor with Fast shipping!
Received my HEX-V2 today and was using it almost immediately! Item was delivered very quickly after dispatch and works perfectly. I love the blue case also.
The dispatch confirmation email is very amusing! Probably the only confirmation email I have actually read all the way through.
Thanks Gendan.
31 janvier 2023
Avis spontané
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