Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Very easy to use customer service. My rug arrived quickly and in perfect condition. I'm excited about how well a pet friendly, washable rug holds up. It is backed with excellent non stick material and... Voir plus

Noté 3 sur 5 étoiles

Rug was much thinner than expected and took forever to be shipped and to arrive. Waiting for remodel to be completed. I bought a thick pad to hopefully make it look more like the picture.

Noté 5 sur 5 étoiles

This rug truly checks all the boxes! The colors are vibrant and beautiful, adding a perfect pop to any room. Its cozy design makes it a pleasure to walk on, and it’s incredibly practical with its wash... Voir plus

Noté 5 sur 5 étoiles

I loved these rugs! I started using them in the kitchen, and the difference is huge. The padding really relieves tired feet when I'm standing for long periods of time, cooking or washing dishes. Besid... Voir plus

À propos de l'entreprise

  1. Magasin de moquette

Écrit par l'entreprise

GENIMO was born when art met everyday life. At an exhibition, our founder saw people hesitate to step on a textile masterpiece—and asked: Why can’t beauty be lived in? Today, we craft rugs where artistry meets resilience, because true elegance isn’t fragile—it’s made for life. Today, we stay true to that vision, refining every rug for enduring beauty and resilience. Because true elegance shouldn’t demand caution—it should invite comfort.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

46 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Disappointed …

I waited a few weeks and the wrong rug was shipped to me. Quality is not good either so I won’t keep it.

5 janvier 2026
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Réponse de Genimorugs

Hi dear,

Thank you for sharing your feedback. We’re sorry to hear that this was your experience.

Shipping the wrong item is not what we aim for, and we take this seriously. Our team has already reached out to request photos of the received rug so we can verify the issue and resolve it properly. Once confirmed, we will ensure an appropriate solution is provided.

Regarding quality, we understand that expectations can differ, and we always encourage customers to contact us directly at genimorugs@service.com, so we can review concerns and offer support or alternatives.

We value every customer’s experience and appreciate the opportunity to make things right.

Best,
GENIMO Service Team

Noté 1 sur 5 étoiles

Have not received product!

Have not received product!

4 janvier 2026
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Réponse de Genimorugs

Hi dear,

We’re sorry for the wait. Due to the New Year holiday period, there were delays with carrier operations, which affected delivery timelines for some orders. That’s why the package did not arrive as quickly as expected.

According to the latest tracking update, the order was successfully delivered on January 14. If you’re unable to locate it or need any help, please contact us directly at genimorugs@service.com and we’ll assist you right away.

Thank you for your understanding.

Best,
GENIMO Service Team

Noté 4 sur 5 étoiles

Christmas Magic

Beautiful soft rugs with a Christmas flare! Secure on floor- one rug (5 x 7)hard to get packaging wrinkle lines out; trying vacuum- that's the only disappointment. My runners were perfect!!!

24 novembre 2025
Noté 5 sur 5 étoiles

This rug truly checks all the boxes

This rug truly checks all the boxes! The colors are vibrant and beautiful, adding a perfect pop to any room. Its cozy design makes it a pleasure to walk on, and it’s incredibly practical with its washable, spill-resistant, and non-slip features. Whether you have kids, pets, or just want something easy to maintain.

5 novembre 2025
Noté 5 sur 5 étoiles

Very easy to order

Very easy to order. The product was exactly as described and was delivered in a week. I will definitely order again.

31 octobre 2025
Noté 1 sur 5 étoiles

I didn’t get all my rugs in my order

I didn’t get all my rugs in my order

30 octobre 2025
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Réponse de Genimorugs

Hi dear,

We are so sorry that you are dissatisfied with your purchase!

We responded to your issue as soon as we received your email. If you have not received a reply from us, please check your inbox, including your spam folder.

We would also like to clarify your issue: The order shows that you purchased individually packaged runner mats, therefore no products were missing.

If you have any questions, please feel free to contact us at service@genimorugs.com

Best,
GENIMO Service Team

Noté 5 sur 5 étoiles

Beautiful and high-quality kitchen mats!


I’m so happy with these mats! They look absolutely beautiful in my kitchen — the design is fun and seasonal, and the quality is excellent. The material feels soft yet durable, and it’s very comfortable to stand on while cooking. Fast shipping and great customer service, too. Highly recommend! 🧡🎃

10 octobre 2025
Noté 5 sur 5 étoiles

Absolutely Stunning & So Soft!

I couldn’t be happier with my Genimo runner! The quality is incredible — it’s so soft underfoot, beautifully made, and even more gorgeous in person than online. The texture and pattern instantly elevated our hallway and added that cozy, high-end look I was hoping for. Shipping was fast, packaging was neat, and the whole experience from start to finish was effortless. You can really tell they care about their customers and the craftsmanship of their rugs. Highly recommend to anyone looking to add warmth and style to their home.

1 octobre 2025
Noté 5 sur 5 étoiles

I love my kitchen runner

I love my kitchen runner! It’s the perfect design and color for my home. I also love that the material is pet friendly. Would definitely buy again.

7 octobre 2025
Noté 5 sur 5 étoiles

I loved these rugs

I loved these rugs! I started using them in the kitchen, and the difference is huge. The padding really relieves tired feet when I'm standing for long periods of time, cooking or washing dishes. Besides being comfortable, they're non-slip, which gives me more security. Another plus is that they're easy to clean; just wipe them with a damp cloth or put them in the wash. The design also made my kitchen more beautiful and cozy. I highly recommend them for anyone looking for comfort and practicality in their daily life.

2 septembre 2025

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