Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would us... Voir plus
L'entreprise a répondu
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Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would us... Voir plus
L'entreprise a répondu
What a wonderful place! The lady who runs Geo Fossils was so warm and welcoming and was super helpful when it came to understanding what these crystals can do :)
Bought some more Crystals earlier this week . The crystals are so lovely and the service is 5*. Again fully recommend wouldn’t buy from anyone else . LordMickyDee
Since writing below I have had a reply which I do appreciate. I am aware that refunds take time and so will wait for this to arrive. I appreciate the offer of reserving a Selenite charging disc b... Voir plus
L'entreprise a répondu
GeoFossils is a passionate, family-run business based in Twickenham, Greater London, dedicated to bringing you the finest selection of crystals, fossils, and rare minerals. Whether you're a seasoned collector or just beginning your journey, we’re here to help with all your holistic and spiritual needs. With over 600 different types of crystals, tumble stones, and crystal sets in stock, as well as a wide range of ritual essentials, we are your ultimate one-stop shop. Join our vibrant community on Facebook and Instagram, where we host engaging live shows every week. Discover, learn, and shop our carefully hand-picked treasures, with fresh new stock showcased in every event. We can't wait to share our passion with you!
Access Business Centre,, TW1 1DG, Twickenham, Royaume-Uni
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Fantastic quality and variety of crystals. The team at geofossils are super helpful and knowledgeable.
Just love this company great products and prises too.
Kim's knowledge is encyclopaedic. She and her staff helped me find minerals i was looking for, and packed everything carefully for travel.
Since writing below I have had a reply which I do appreciate. I am aware that refunds take time and so will wait for this to arrive.
I appreciate the offer of reserving a Selenite charging disc but I have managed to get one from the crystal shop in Taunton.
I will consider ordering in the future should I need something.
When I placed my order it was for one main item a Selenite charging disc but was also drawn to another item so I decided to add. There was nothing on the website stating either item was out of stock. I receive an email stating one item was despatched which was not the item I really wanted but thought perhaps the other item would be despatched separately but that was my first mistake as the next day I was emailed telling me I would be refunded. I was not happy and emailed back and received an email which I feel was not good. I had advised that they could collect but after reading the returns policy I knew that would not happen so I sent the unopened package by last Friday which GeoFossils received on Monday 20/04/2026 in the morning and I know as it was tracked but still not heard about a refund. I will give it a few more days to see if a refund has been done before taking this matter further. Ian Radford

Réponse de GeoFossils®
What a wonderful place!
The lady who runs Geo Fossils was so warm and welcoming and was super helpful when it came to understanding what these crystals can do :)
Bought some more Crystals earlier this week . The crystals are so lovely and the service is 5*. Again fully recommend wouldn’t buy from anyone else . LordMickyDee
Initially my order was not fulfilled correctly! After two telephone calls it was finally rectified. There was also included, two extra pieces for the problems I had encountered. Nice touch! I would use GeoFossils again with no worries. Many thanks.

Réponse de GeoFossils®
Kim was incredibly reassuring and responded to my inquiry right away. I mentioned the order was for a birthday, and it arrived perfectly on time. I really appreciate the great service!
Have bought a few times now frok these guys off Whatnot. Items have all arrived quickly and well packaged, as well as exactly as drscribed.
Very happy with my toad and moldavite pendants gorgeous thank you.
Well packaged and protected.
Two of three stones are damaged. They were packed well, so it seems like they were send like that.
Geofossils are fantastic! I love their live shows and wish I lived close enough to visit their warehouse. My experience with them was amazing, so friendly and helpful, all questions were answered fully and the knowledge of crystals Kim has is phenomenal! The crystals and specimens speak for themselves and are of the utmost quality. Geofossils have an astonishing range of crystals and specimens including ultra rare and sought after pieces as well as beautiful statement pieces. Their prices are so reasonable and the pieces are well packaged to ensure they arrive in perfect condition. Geofossils is a family I am so glad to be a part of and I look forward to continuing being! Thank you so much!
Stunning fossil, truly unique and exactly as described. Great communication and service. Five stars!
I have a good experience, customer service and delivery on time ,the product as described. I will recommend.
Wonderful crew with a vast knowledge of crystals!One of my most favourite places in London, it's not about finding the right crystal, it's about the whole experience.This place is like a treasure-trove ❤️
Great choice of crystal bracelets. Reasonably priced. Preferred this site to Amazon as felt confident the crystals are real. Love the descriptions of each. I called and picked items up from the warehouse. Very friendly service. Bought 3 crystal chip bracelets.
Thanks for the fast delivery and beautiful crystal. I am very pleased A+
I was pleased with the quality of my crystals they are lovely. They are a fair price and they were well packaged and a quick delivery
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