George Browns - Leighton Buzzard Avis 34

Ordered a lawn mower on the 18th May. 12 days later it still hasn't been sent to FedEx to be delivered. I tried to ring to tell them that at most the lane to my house can fit a 7.5 ton truck, but I can meet them at the top of the lane. But they have no phone number. I explained in an email. But all I get is random emails have you fixed your access issues yet. No I haven't widened a 500m lane so you can deliver a lawnmower on an artic truck

Good price for what I was purchasing a petrol strimmer.Fast delivery but parts wasnt included with the kit however a phone call I made rectified and I gained and fixed the problem.

Misleading on line advert describes it as stihl GTA mini system but when you are sent to via link to Browns website it changes in small writing to shell only.
There phone system only has a message saying you cannot leave a message and phone back. After numerous attempts I resorted to emailing them and await a reply. My query urgent as depot I collected from closes down in 2.5 days. Ordered online and collected from Leighton Buzzard

Placed my order online and received a call 2 days later from their online sales team, Em was the name of the man I was dealing with. He couldn’t have been more helpful, happy to accommodate my request to cover the boxes in black plastic to avoid them being identified when they were delivered. A number of calls went back and forth and culminated with confirmation that they were to be delivered in the next 30 minutes. With service like this I’m happy not to get the cheapest price. Thank you.

The whole buying experience went well very happy with the product and service

Recently purchased ride on mower and other garden machinery. Great service, communications and products...highly recommended. Jake went out of his way to ensure a speedy and thorough service.

Poor communication even from the so called Sales Manager. Workshop did not listen to problem with Stihl pressure washer so returned item with the same problem, even though they kept if for 3 weeks.
Problem still not resolved and unwilling to communicate to resolve issue.

Excellent advice by professional staff. Quality item bought, good price.

Excellent customer service - provided full talk through of my ride on mower upon delivery, then came back to ensure it was working properly when a small fault developed.

Very good product. slightly disappointed with paperwork enclosed. Delivery punctual and efficient

Our in store and online experience was excellent throughout. Helpful staff and good stock in store. Ordered a Stihl mower package online and received next day.

Very helpful and polite

Easy to get hold of, responsive and went the extra mile.

“We can do that”. Deciding to bring the croft back into operation, I decided that we needed a small tractor to do the job. Hearing good reports on the Kubota EK1 tractor I attempted to buy one. Out of 7 enquiries only 2 gave initial interest, George Browns ; Mr. Steve Brown, replied that they were prepared to deliver some 660 miles to the Scottish highlands. With this positive response I expanded the order to a Winton flail mower and a Winton rotovator at the guidance of Browns. The units arrived on the back of a small transporter (slight delay outwith Browns) and are now in service. After 3 years fallow, the rotovator with several passes did the job and the flail mower has brought a couple of acres back to use.
For a croft this combination replaces an aged MF35 and is not totally without minor coupling problems, (Lynch pin holders on arms need a tap out of the way and the heavy drive shaft coupling needed a bit of a mod to the pto shaft guard but that may be due to my 75 years age and lack of strength!).
Would highly recommend the Company and the combination of machinery for croft use.

I have an electric Stihl mower which completely refused to go, having tried a competitor elsewhere , but was told there would be an 8 week wait due to staff illness I approached George Browns. The machine is only in its second season but as I bought it On-Line I did not complete the warranty so was not sure if I was covered. From my first contact with the staff I was confident that my machine was in good hands and told that it should be back to me in approx. 3weeks. On the same day I had a phone call from Jane Wallis who said she would try to sort out my warranty and a few days later confirmed she had managed to confirm my 5 year warranty. On the same day I also had a call to tell me a new switch would be needed. With in 7 days, I had my mower back and I am so pleased with the result especially as the grass is growing so fast at present !! Many thanks to all at George Browns

I purchased a AL-KO premium T22 110.0 HDH A V2 tractor
I dealt with Henry and nothing was to much trouble, felt very well looked after from start to finish and after sales. Really good communication. Great company to deal with. Would definitely recommend and will be using George Browns again in the future.
Mark Holyland

Hi Henry,

Thanks for your time on care on the day of delivery.

As discussed initially the online ordering process cost me 2.5 hours as I was with my partner, Phil in a company Directors Meeting, we spent 1 hour plus on the phone with Keith who said he would see what he could do regarding the mower being full of oil & petrol when it arrived.

As discussed, when you delivered the mower, this was disappointing not be the case… A full tank of petrol on delivery and even a spare is low cost and I think most people would take you up on this, for the convenience. It’s like having a new toy at Christmas and no batteries so you can’t play with it... In the case of a mower, it’s a necessity to take control of grass, so no fuel just delays this and causes frustration…

In regard operation of the machine getting it in gear when you first start the machine and want to begin cutting is very hard / stiff, same goes for reverse. I don’t know it in time this will get easier as it is a new machine?

The back box design – REALLY needs looking at, flabbergasted at this… that it spills out on to the floor and requires picking up manually.

Thanks,

Marianne

A prompt and efficient delivery. Henry was very helpful showing me around the new ride on lawn mower, and explaining how everything worked.

Fantastic Service and Assistance in choosing the correct Ride On Lawnmower for our garden. The mower was fully assembled and swiftly delivered to our house by Henry - who then did a very thorough handover, running me through all the relevant safety and operational details. Could not have asked for a better service.

We had a problem with a product purchased and were helped by Henry Wright at George Browns. Service was fast and efficient with a personal touch. Problem sorted. Can highly recommend them!