George Browns Avis 

Not competent to retail on-line! Ordering was easy but then it took them over a week to ship. The item worth over £400 was delivered and left by my drive gate and the courier did not ring the bell - I was in at the time waiting for the delivery. It could easily have been stolen from where it was left. I've opened the box this morning and one of the components is missing. The box for it is in the package but the box is empty. I expect it's going to take another week or two before this is rectified. My advice would be DO NOT purchase from this company online. They aren't competent to offer an on-line retail service.

Arrived on time, website was very easy to use and the customer service was excellent.

Ordered a lawn mower on the 18th May. 12 days later it still hasn't been sent to FedEx to be delivered. I tried to ring to tell them that at most the lane to my house can fit a 7.5 ton truck, but I can meet them at the top of the lane. But they have no phone number. I explained in an email. But all I get is random emails have you fixed your access issues yet. No I haven't widened a 500m lane so you can deliver a lawnmower on an artic truck

I'm still missing a part from my strimmer it's a metal locking disc to keep the head attached and locking pin, fs94c Stihl ,
Yours thankfully
Mrs n stanton

I cannot find fault in the service I’ve got at George Brown’s.
I thought I had a technical fault with the chain I purchased.
And customer service were straight on my case to help me resolve the issue
Turned out, I was just a stupid customer. Who didn’t know how to use it properly.
Top marks, I will shop here again.

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was unpacked, assembled, fuelled, oiled and tested prior to collection, and tested again when I picked it up. Staff are extremely knowledgeable and helpful. You don’t need to be eyeing up huge farm machinery to buy from them. Old school, friendly customer service

Prompt quick resolved issues straightaway

:

Super quick service

Ordered a lawnmower that came with 2 batteries. It arrived with one. Rang the company to be told that online orders are a completely different organisation and I would have to complete a customer form. I did tgis, with all the required details. To date I have tried over a dozen times to submit that form, only to be told in a pop up message that there are technical issues with submitting forms and to try again later.

The most painful online experience ever.

I spent a £1000 on a strimmer but the machine was delivered damaged but there is no customer service phone number and its impossible to get them on any number.

So I emailed about the problem and there automatic response said they hope to reply in two days. 2 days later i heard nothing so asked for a return again stating happy for them to call me to arrange a replacement machine or damaged part. 2 days pass and they emailed simply asked when i wanted a return so i accepted. Then machine was collected and 3 days later i get a refund although bar the shipping and £5 less than the purchase price which i cant be bothered to argue about.

So all is sort of fine but that took 2 weeks and i was never able to speak to anyone. They really shouldnt be selling online it seems!

I was very surprised at how quickly my Stihl strimmer arrived. The price was very competitive, delivery next day. Online order was not as efficient as some but I will still give George Browns 5 stars. The staff in the branches that I spoke to were very helpful and friendly. Thank you George Browns 👍.

I visited the Daventry branch this morning to look for a part for our garden strimmer, I didn’t know what it was supposed to look like and only had a photo of the strimmer itself (no model number). The man behind the counter was extremely pleasant and helpful, seemed to know exactly what was needed,in spite of the sketchy information provided, and said to bring the part back if it wasn’t quite right. My best shopping experience in a long time!

Bought a Mower which arrived broken, filled in the online form..twice..a week later and no contact, tried ringing the shops and they say the online shop is a separate business and there is nothing that they can do…Sadly not the exceptional service advertised on their website..I need the mower for work and now they have my money and I have no mower..

After ordering a new Stihl strimmer I found their communication was poor.I received the item in 7 days but was in the dark before fedex got in touch.In short more an up to date progress report would have been appreciated.

Super fast delivery. Everything seems to be in order all assembled easily not tried it yet but looks as if it will cope.
Best price on Internet.

This company sends packages through a courier company with which it's impossible to choose a delivery time or date. As a result, my package, which I expected to receive two days ago, will be returned to George Browns in the end. They, in turn, refuse to help me with the package, even though I've already sent them an email.

P.S. 17.04.26. Money are not returned, product is not delivered.

P.S. I just spoke with FedEx and they said, that you asked them to get parcel back, which means that you can amend/retrieve the parcel. So actually you just lied to me. And I paid for ~6£ for your lie.

My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies performance. Very refreshing. Thank you George Brown.

They sent the wrong product. Were difficult to contact to speak to someone. On a positive, when I did speak to someone via accounts who then put me in touch with customer services they were efficient and sent out the product immediately. I needed he product for a job too which was frustrating.