Bearhug are a wonderful company proving bamboo joint supports & muscle sleeves. I have especially benefited from the calf sleeves whilst running and the wrist supports for yoga. Their clothing and app... Voir plus
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Lisez les avis des autres
Have ordered from Bearhug many times before, never had any problems: fast delivery, correct sizing, quality construction. I tried my ankle support as soon as the postman dropped them off. I was greete... Voir plus
L'entreprise a répondu
Purchased after reading reviews, but with little confidence that it would make much difference. I’m a 48 year old regular runner and footballer. I had my Meniscus removed 3 years ago and have arthriti... Voir plus
Have been buying Bearhug for some years, great service in general. Recently I purchased an elbow support but in the wrong size, when I mentioned this they had me send it back even though I had discard... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bearhug - the brand behind bamboo joint supports and muscle sleeves created from our unique bamboo yarn, offering unrivalled comfort and superior warmth from a renewable resource. The range consists of wrist, elbow, knee & ankle joint supports along with calf & thigh muscle sleeves - ranging in sizes from Small to XXL.
Coordonnées de contact
Unit 1B Gemini Works, NP4 6YW, Pontypool, Royaume-Uni
- enquiries@getabearhug.com
- getabearhug.com
4,4
Excellent
238 avis
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Les gens ont aussi consulté
Very easy to deal with,had to return…
Very easy to deal with,had to return purchase because too small. No problem at all.
11 août 2026
Speedy processing and delivery
Speedy processing and delivery. I ordered the knee support and it’s fantastic!
13 juillet 2026
Love this company and their products
Love this company and their products. Would and have recommended! Bear hugs are the best don’t waste your money on the rest!
13 juillet 2026
Terrible service
Terrible service. Contacted them after 5 days when they hadn't arrived and told I have to give it 10 day. Contacted again after 9 days. Told its 10 working days so 16 days. Gave up and asked for a refund after 16 days. Terrible service.
1 juin 2026
Avis spontané
Réponse de Bearhug
We are sorry you were unhappy with the service. Unfortunately your order was delayed in the post by Royal Mail, which was out of our control, and due to the Bank Holiday Weekend it took a little longer before a replacement order could be created or a refund issued. Your order was despatched by us the same day it was placed, and it is very unfortunate that it never arrived. As you did not want a replacement order to be sent, a refund was issued instead. Our customer service has always been a priority to us, and we have to also abide by the guidance given to us from Royal Mail, we are very sorry you were not happy on this occasion.
Réponse de Bearhug
Our sizes are different to clothing sizes, with children wearing our small and medium sizes across our range of supports. If you have an extremely small fit it sounds as if you're sadly wearing the wrong size. We do not recommend wearing sizes that are too small for your body. We provide a size guide to help you choose the best fit, and also offer free exchanges, so wearing a size that is too small is not necessary.
Amazing customer service and products.
13 mai 2026
Avis spontané
Great bit of kit 👌
10 avril 2026
Best joint support for every sport
I discovered the brand in scotland and bought an ankle support to play rugby, incedible product 🙏 and now years later i bought the knee support from belgium, wrong size unfortunatly ...and they arranged everything so i have my product as soon as possible 👍 best product for rugby and sport in général !
22 avril 2026
Avis spontané
Being punished for not having a printer
I want to return an item and am being punished because I don't have a printer. This means not only will I lose out on the £3.95 handling fee I will lose out even more to send the item back.
Unfortunately the item itself hurt my ankle and shin more hence the return and they offered to give me store credit or a gift card so I get the full amount back ... why would that help when I am not getting along with your ankle support?
The customer service is terrible and they really don't care unless you love their product.
31 mars 2026
Avis spontané
Réponse de Bearhug
Hi Anja, we do care, and we are very sorry that you feel you're being penalized for not having a printer to print off your free return label.
As we do not have the systems in place to offer free return labels any other way, it is very unfortunate, we agree, but it is the only free label we can provide currently.
We also offer free exchanges to different sizes should the support not be a comfortable fit. Our customer service has excellent feedback on how we go above and beyond to help customers.
We are very sorry that you were not satisfied on this occasion.
100% happy with my purchase.
Firstly Charlotte from customer service was amazing. I placed the order and it arrived the next day. Unfortunately the wrong size had been sent but after a couple of emails a new correct sized one was despatched the same day and arrived the following day. I had already purchased calf supports from Amazon and whilst they were ok they just weren’t (in my option) quite right. Saw reviews for Bearhug online and thought I’d give them a crack. It’s already made a massive difference and doesn’t even feel like I’m wearing it. Perfect for my shin splints which have already improved so much. Yes they are probably more expensive than others that are available but it’s definitely worth paying the extra. After all you can’t put a price on quality. Also the colour isn’t an issue for me. Makes a change from boring black.
20 mars 2026
Avis spontané
Purchased a couple of knee supports due…
Purchased a couple of knee supports due to usual twinges which come with age. Since using them for my running they’ve made a big difference. The aching I got after a run disappeared. I just completed my first half marathon using them and they were great, felt like I had way more spring in my step. I went with the largest size XXL, fits very firmly over my knees. Others have said that they have issues with them rolling down, I’ve never had this but I think it is important to get the right size. Highly recommend the product.
1 mars 2026
Avis spontané
Easy and helpful especially when I…
Easy and helpful especially when I needed to swop sizes
12 janvier 2026
Quality ankle supports
Quality ankle supports, bought size medium as per sizing instructions and they fit perfectly. Fast delivery and kept me informed every step of the way…….perfect! 👍
12 janvier 2026
Great all round
12 janvier 2026
Do not buy from this company.
I purchased the Bearhug thigh compression support, not cheap by the way, which I wear for 90 minutes twice weekly as a grass roots referee. It tends to roll down after 20 minutes so I have to keep pulling it up which is irritating, one of the players pointed out to me last week during a game that I had a trail of orange thread hanging. When I took the support off the stitching was unravelling in the areas I have to keep pulling up. I contacted the company who gave me conflicting information on refund / returns, when I eventually managed to get some sense out of them I was told without even seeing the item that this was due to friction or washing ( it had yet to be washed) and because it was out of the 30 day returns they couldn't help me. So basically don't expect it to last longer than 30 days. Cannot recommend. Badly made, probably in China.
EDIT:... Further to my review yesterday I have learned that this company tried unsuccessfuly to have this review removed sighting defamatory comments, so claiming my comments are false, I have proof in photos of the undone stitching and emails from Bearhug, claiming it was due to friction and washing. This alone speaks for itself.
25 janvier 2026
Avis spontané
Great product
12 décembre 2025
Great knee support when climbing
Really comfortable knee support during climbing - no slippage and less bulky than my old supports
11 décembre 2025
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