beni Avis 20

Réponse : beni

2 juin 2025

Hi Steven,

We’re sorry you feel this way, but your review leaves out important context.

You initially reached out months ago by physical letter—never email—to claim your first order was damaged. Despite the lack of any photo evidence or timely notice, we still sent you a large complimentary care package at no cost to make things right.

This current order is part of your active subscription, which you never canceled via your account or in writing before billing (as required by our Terms of Service). Your payment processed and your order was packed, labeled, and scanned into USPS custody the very same day. At that point, per our clearly stated policy (agreed to at checkout), orders are non-refundable and non-cancelable.

You’ve since sent over a dozen emails, threatened chargebacks, posted on unrelated social media channels, and are now repeating the same “damaged bottle” claim — again, without photos or evidence. Our team has replied multiple times, always respectfully and in good faith, asking for the required documentation so we can investigate properly. To date, none has been provided.

We take our customer relationships seriously and have gone far above and beyond our stated policies to accommodate you, but we cannot keep rewarding abusive or dishonest behavior.

Our terms are clear, and our integrity is important to us. If you’d like to resolve this respectfully by providing the requested documentation, our support team is still happy to help.

— Team Beni

Réponse : beni

2 juin 2025

Thanks so much for the love! We’re glad ordering was a breeze and that you’re loving the product. Let us know if you ever need anything—appreciate you!

Réponse : beni

2 juin 2025

We totally get how frustrating that gap can be—thanks for sticking with us. We're working on speeding up fulfillment so you don’t have to go without again! Let us know if there’s anything we can do to make it right.

Réponse : beni

29 avr. 2025

We’re sorry to hear about your experience. We looked into it and did not find any emails from you in our system — we’re always here to help at contact@getbeni.com.

For future reference, managing your subscription is easy anytime at www.getbeni.com/account (linked on every page of our site). We work hard to make sure it's simple and transparent.

If you still need any assistance, please reach out and we’ll be happy to help!

— The Beni Team

Réponse : beni

29 avr. 2025

Thank you so much for sharing your experience! We're thrilled to hear that you've noticed improvements with bloating and mental clarity. That's exactly what we hope for with every bottle. If you ever have any questions or need support along your journey, we're always here for you!

Réponse : beni

4 avr. 2025

Hi Victor,

We’re genuinely disappointed to see this review, especially after we’ve been in communication with you for nearly 30 days and already canceled your subscription at your request.

Our Autoship program is clearly stated at checkout, and customers must actively check a box agreeing to the recurring billing terms before completing a purchase. Your order was processed and shipped before any cancellation request was made, and we were transparent throughout every step of the process.

We’re always here to help — but posting misinformation after your issue has been addressed doesn’t reflect the full context. If there’s anything further you need, don’t hesitate to reach out to contact@getbeni.com.

— The Beni Team

Réponse : beni

4 avr. 2025

Thank you so much for the love! 💛 We're thrilled to hear Beni is helping you stay consistent — especially with two toddlers to chase around (you’re a superhero, seriously). We designed the subscription for exactly that reason — to take one more thing off your mental load. So glad you’re part of the Beni fam! 🙌

Réponse : beni

4 avr. 2025

That’s amazing to hear! 💛 We love that you’re feeling the difference — L-Theanine and Turmeric are such a powerful combo for daily balance and support. So glad Beni is now a part of your daily routine! Thanks for being here. 🙌

Réponse : beni

4 avr. 2025

We’re so happy to hear that! 💛 Our team is always here to help you find exactly what you need — and we’re excited to have you back anytime. Thanks for trusting Beni with your wellness journey!

Réponse : beni

27 mars 2025

Hey there – sorry to hear you’re not satisfied. You can cancel anytime from your account or just shoot us an email at contact@getbeni.com and we’ll take care of it for you.

That said, we’ve had tons of happy customers see real results with our Moringa, so we’re genuinely surprised by the 1-star rating. Not sure if this is a fishy review, but if you’re open to it, we’d love to understand more about your experience and help make it right.

Réponse : beni

27 mars 2025

Thank you so much for the kind words! We’re thrilled to hear you’re feeling more energized—that’s exactly what we hoped for when creating this. Appreciate you being part of the Beni fam 💚 10/10 would recommend you right back!

Réponse : beni

27 mars 2025

Wow—this made our day! 🙌 We're so happy to hear you're loving the full Beni lineup. More focus, energy, less brain fog and stronger hair? That’s the dream combo. Thanks for trusting us with your wellness—your support seriously means the world 💚

Réponse : beni

27 mars 2025

Thank you so much for the love and support! 🇺🇸 We’re proud to be US-based and source with integrity—quality means everything to us. Grateful to have you in the Beni community 💚 We'll keep doing our best to earn that kind of feedback every day!