Getlabs Avis 

I am extremely upset and disappointed with the service I received from Getlabs today.

I paid $100 for an appointment scheduled between 6:00 AM and 8:00 AM. It is now 8:50 AM, no one has arrived, and I have received no clear explanation or effective solution.

What makes this even more unacceptable is that there is no reliable customer service phone number where I can speak to a real person when something goes wrong. For a company providing a healthcare-related service, leaving a customer waiting for almost three hours with no direct way to reach anyone is completely unacceptable.

I organized my entire morning around this appointment and paid a significant amount specifically for the convenience of an at-home service. Instead, I have wasted my time waiting for a phlebotomist who never showed up.

I expect an immediate explanation, a full refund of the $100 I paid, and confirmation of how Getlabs plans to resolve this situation.

This has been an extremely frustrating and unacceptable customer experience.

I just had my blood drawn by Darlyn. She was amazing. The most painless blood draw I have ever had. She was not only on time for the visit but actually early. I would definitely ask for her if I needed this service again.

Getlabs is having tech issues but only tells you after they get photos and take your credit card. Then they have a phone number that you click on and it tells you to go to their website where you will enter data again and talk to a useless AI bot if you ask for human support you will wait 20 min and get no response

Getlabs just called to reschedule my blood draw associated with @Geviti - the night before an early morning schedule appointment. This is a similar experience I had with them at @LifeForce and the primary reason I canceled my 2 year relationship with them. This Is unacceptable to call the night before to reschedule (which in my experience gets rescheduled over and over, and then canceled) my appointment. Every company that partners with them should reconsider their relationship.

Diamond was a sweetheart . She was polite , fast and made me feel calm. Highly recommend diamond!!

Nicole was phenomenal. She was extremely professional and very personal. Her communication was clear, and her energy was infectious. I have “moving veins” and she was smooth in finding my vein to draw my blood. It was an extremely good experience for a phlebotomy appointment.

I made an appointment for Wednesday and getlab rescheduled my appointment three times. There is no phone number that I could contact and also no one responded to my emails

I have had 3 appointments canceled by this company. The first had no communication- the technician just didn’t show up. The next two were canceled the day before. Their hours are completely unworkable for someone who works 9-5 M-F unless you get up at the crack of dawn, but they’ll cancel that appointment anyway.

Update: I had a 4th appointment cancelled. If my medical provider used a different company, I’d be thrilled. Sadly, I can’t go with anyone else. I write this as the tech is confirmed to be half an hour away. It should not take 5 appointments and nearly a month for a simple blood draw.

Booked via Function Health for the blood test. Fasted and prepared, taking care of pets, etc like they asked. Exactly at 10am they call saying they can't come for the appointment, it's like the knew but didn't want to tell us about it. Really annoying to have to book all of this to now wait another to day to go in person anyways to get the testing done.

I would leave zero stars if I could. Phoenix area, scheduled online through Labcorp portal because they are terrible too - hard getting an appt, nearest one is half hour away, always still have to wait. Received email and text confirmation, received email and text appt reminder, appt window comes and goes with no contact - no text, no phone call, no email. Website is all AI bots saying sorry but offering no solution. Of course they took $100 from my account immediately. What a B.S. company model. Now add the hassle of trying to get my money back and I’m still back where I started. So much for being convenient. Wish I had checked reviews first.

What a wonderful service for having our blood work done in the comfort of our home.
The staff was friendly, and we didn't even feel the needles! The two ladies were professional and experienced. It was worth the expense to have our lab work right from home!
I highly recommend Getlabs' in-home routine lab service.

We use GetLabs for our individuals with disabilities and were so lucky to get Lina B as our phlebotomist this time. She was extremely patient and understanding during the entire appointment. She really made this a positive experience for everyone and we couldn't be happier.

My husband and I have both had appointments cancelled in the past week.
We both fasted, had early appointments which we were up and ready for and they cancelled with very little notice.
An overall poor experience.
I have asked for a refund, my husband chooses to reschedule and so we shall see!!!!

Good service

Tonya arrived on time, was proficient with the needle (I barely felt it), and very personable and professional. It was great not to have to travel to a lab to get my blood drawn, but instead to have it done at home at my convenience.

Friendly and made me feel at ease. She had come when storms were brewing in Carrollton, Texas , plus our electricity went off.
She was totally awesome

Did not follow procedure. Seemed like they wanted to head back though they didn't give a heads up and I had already opened for them then they went back to their vehicle choosing to initiate the call to verify id at that time instead of just asking me.

They also pricked hard to draw blood which was more painful. Generally a worse experience than I have had before.

I could not discourage anyone more from using a business. WORST SERVICE EVER!!!!!!!!!

We booked an appointment for my elderly mother - you have to pay the fee in advance - and because their text confirmation confused her instead of calling they cancelled her appointment. We figured out the issue, rescheduled and then they didn't show up, but said they did and cancelled her visit.

She lives in Independent living and I'm sure that the employee was just too stupid to ask a question at the front desk and went to the assisted living wing of the building instead of asking the person right there at the desk.

There is NO PHONE NUMBER. Only chat...which is all AI. You CANNOT SPEAK TO A HUMAN BEING!!! Terrible, wretched service that deserves to lose as much business as possible if they are going to be this incompetent and impossible to deal with.

Communication,timely,caring and friendly