I just received 3 smoke/CO detectors yesterday and installed. Was easy install, and set up was easy on app. The only glitch I experienced was that the app keeps showing updates available…even though... Voir plus
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We received our product yesterday and are impressed with the care in packaging, instructions and the app. Like any new piece of tech there is a learning curve. This device is going into a workshop and... Voir plus
Unintuitive setup process, non-standard form factor, doesn't have any indication of whether it has power or is running on battery. No instructions on how to install it end-to-end, their webs... Voir plus
L'entreprise a répondu
3 out of the 5 that I bought to protect my home are defective. They make a persistent high pitched noise when plugged in to power. The ios app is so incredibly poorly made. I've been waiting almost 5... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Owl Wired is a comprehensive home safety system, combining smoke, carbon monoxide, motion, sound, temperature, and humidity detectors with Apple Home and Google Assistant support. With advanced detection features, you can be assured of reliable and accurate monitoring for your home.
Coordonnées de contact
4090 Rue Steinberg, H4R 2G7, Saint-Laurent, Canada
- info@getowlhome.com
- getowlhome.com
3,0
Moyen
29 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Customer service was great
Customer service was great. Owl wired super easy to install. Apps work just as it should, and the integration into HomeKit is seamless. Thread would have been have been nice, but it works just fine. I have 2 more to install yet. So will update once they are all connected.
27 septembre 2023
Initial issue solved by stellar support
Update:
After engaging with support via the app, I'm set up and ready to go. The support was shockingly quick and my issue was resolved very quickly.
I'll likely buy enough to replace the Nest units now.
15 octobre 2023
Réponse de Owl Home
Bryan, sorry to hear that you were unable to setup HomeKit for your Owl device. Please contact us at info@getowlhome.com and we will be able to help you troubleshoot your issues with pairing to Apple HomeKit and will also provide you the HomeKit setup codes for the future setup.
Owl Support
I am still waiting for it to ship.
7 septembre 2023
Réponse de Owl Home
Your order has already been shipped out and we are sorry for the delay. We hope you enjoy your device.
Found the product easily and check out…
Found the product easily and check out was a breeze.
7 septembre 2023
Not only a great product but customer…
Not only a great product but customer service was ace. I mistakenly ordered the wrong color smoke detector, called to report my mistake and within 3 days I had a replacement. Before I even had enough time to get to the post to return the original !
8 avril 2023
We received our product yesterday and…
We received our product yesterday and are impressed with the care in packaging, instructions and the app. Like any new piece of tech there is a learning curve. This device is going into a workshop and if we continue to be impressed we’ll look at purchasing a number of units for our house and ADU.
18 janvier 2023
The product works as expected
The product works as expected, the IT support was great ! Shipping took one week time.
2 janvier 2023
Avis spontané
One detector was shipped with old…
One detector was shipped with old firmware that wouldn’t allow the app or HomeKit to recognize it. Also features that were supposed to be active on the device aren’t currently active and will be released later.
14 janvier 2023
Réponse de Owl Home
Derek, we apologize for this inconvenience and we have already provided you a replacement device at no cost to you, we hope that you enjoy it.
Some of our promised features such as Apple HomeKit, Google Assistant integrations have already been rolled out. iFTTT and Amazon integrations are currently in the works and will be rolled out by June 2023.
Don't hesitate to reach out via info@getowlhome.com if you have any questions.
Owl Support
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