getprimefish.com Avis 13

BUYER BEWARE: TOTALLY FALSE ADVERTISEMENT, PACKAGING IN CHINA/INSINESIA, DECEPTIVE BUSINESS PRACTICES, SENDS PRODUCT AFTER CANCELLING SUBSCRIPTION, ORDER ARRIVED THAWED & DANGEROUSLY WARM IN FL SUMMER HEAT

This is a scam.I got multiple texts and emails to use a coupon code they sent me. After putting together a $375 order I tried using all the codes they sent me and none of them work. It is a false enticement to get you excited about buying their products and them when you get to the payment page it has already entered your credit card information somehow and pretty much hide the button where you get to put in a discount. However it doesn't matter because non of the discount codes work. Don't even bother with these people

Don't believe the hipe. Not quality product although it did arrive frozen. First time customer. Will NOT be a repeat customer. Too expensive for what was received. Maybe 4 pounds of crab legs for $305. Outrageous!!!

My order arrived 2 days late and was warm. I emailed the company and filed a claim. It took over a week to get any response. After responding, they refused to refund. Over $300 in the trash! Scam company!!!

Emailed customer service to update delivery address…. They responded and sent my order to the wrong address anyway…. Now I can’t get a response or any communication…. Spent a LOT of time money for nothing: Really disappointed in the non-communication…. Be careful before you buy!

They don't tell you their product is shelled in China and Indonesia. Then is packed and shipped to wherever. It is buried deep in their website. Posing as American when so much can go wrong using China is inexcusable

Absolute trash. The crab arrived. Smells stinky and even after cooking it smelled like old fish. Crab should not smell or taste this way. Ade Osinowo From their customer support responded asking if I need help with cooking instructions. Oddly enough I worked in kitchens my whole adult life and I actually reached out prior to make sure I did it the right way. Which I did. I was offered NO solution other than they stand behind all their products… well, their products are not fresh and tastes horrible. This was the only site I could leave a review, I looked high and low to leave reviews elsewhere which is damn near impossible to find. Makes one think, how do they have such great google reviews if you can’t leave one??

NEVER BUY FROM THIS COMPNAY

The snow crab legs are terrible. They tasted fishy and were not sweet at all. We followed the instructions to a tee and are so disappointed in the product. Not only is it way over priced for what you get, you will not be happy with the taste!

I ordered over $1000.00 worth of seafood for New Year's Eve and it is now January 4, 2026 and I have still not received it. In addition, I have sent emails and have had no response. Very disappointed with this company and its lack of customer service!

My original order was shipped on 12/10/2025 but did not arrive until 12/16/2025. It arrived completely thawed. While waiting for the order to arrive, I reached out to PrimeFish customer service through their chat feature because I was worried about how the product would arrive and if a replacement would arrive in time for our celebration dinner. The rep I chatted online with offered to help me place a replacement order, which I did. I had now spent $600 total between the two orders. I asked the customer service rep about a refund for the first order and was advised to file a claim when the order arrived. I did this within one hour of the order arriving completely thawed on 12/16/2025. After several emails following up on my claim asking about my refund, I received notice that a new order was shipping. I did not want another order - I did not need 2 full orders of snow crab (to be honest it wasn't that great the first time to want to eat it again). I have asked multiple times why customer service offered to help me place a replacement order if they were going to ship me a replacement and not offer a refund, but I haven't been given an answer on that only a link to their policy stating they only send a replacement when it is the carrier that delayed the order arriving. I do not recommend ordering from PrimeFish - customer service doesn't respond in a timely manner if at all, they are not helpful and there is no way to elevate your issue.

I bought the luxpack leg meat - 5 packs of them…I’ve tried them 2 times and actually trashed the second batch. I went exactly by the directions and the crab was mushy and briny. Not worth the price at all!

This is a scam company! I ordered the 4 ib crab leg meat package and received a confirmation email and my credit card was charged. I never received any communication after that - no shipping confirmation or order updates, even though I emailed them several times. To track your order you are forced ro download the Shop app, which also never showed a status update. I finally had to cancel the order with my credit card company. A total waste of time. I should have known better than to order from a company advertising on Instagram. Buyer beware!

I saw delicious looking ads for their crab legs all over social media. When I went to the website it offered me a $65 coupon.

The most reasonably priced crab legs were all "sold out" for $40. So, I got the Luxpack at $80 for 1lb. Btw, Luxpack - as far as I can tell - just means they lay flat in the package so the crab remains undamaged. That's pretty silly to me, but whatever. *upsell #1 achieved*

I put two in my cart and proceeded to check out, only to get a notification that I had to buy $185 worth of their product. *upsell #2 achieved*

So, I finally made purchases of over $200 and checked out. Only to be hit with a nearly $50 shipping charge. Hmmm...

When the crab arrived, it was beautiful and my sons and I were extremely excited to eat it.

Well...they were a huge disappointment. My sons and I eat crab legs quite often and they are always spectacular and full of flavor, only needing a hint of lemon and some butter.

These were absolutely mediocre - mushy and hardly any flavor. No wonder they're pushing their flavored butter and seasonings so hard.

I think a lot of people have been incentivized to write positive things about this company. I chose Trustpilot to leave a truly honest review.

Something tells me if I were to leave a three-star review on their website, it would mysteriously disappear.