Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Was told I would receive free bets when downloading the app and instead got an email saying I am not eligible with absolutely no explanation. It’s poor, do now download.
the good things are : Easy web to navigate and also platform for any early any game to bet lots choice of football games things that need to look at : lots promotion appear always that dis... Voir plus
L'entreprise a répondu
The Experience I had with SBK Gambling online app is that when you withdraw your winnings it took on average 6-8 hours before it went into your account. Perhaps they owt to invest in modern t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Coordonnées de contact
1 Commodity Quay, E1W 1AZ, London, Royaume-Uni
- +442076177413
- support@getsbk.com
- getsbk.com
Information importante
1,9
Bas
307 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de SBK
Hi Sam,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Shen.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Sbk I've been with for coming to 2…
Sbk I've been with for coming to 2 months best app I've used simple layout easy budget tools to help keep your limit very helpful
1 décembre 2024
Avis spontané
Réponse de SBK
Hi darren,
Thank you very much for your review.
We’re thrilled to hear that you found our layout simple and that our budgeting tools are accessible and effective. Ensuring ease of use and clarity is a priority for us, so it’s wonderful to know this approach is working for you.
Your feedback is greatly appreciated, and it motivates us to keep improving.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Really positive experience using this…
Really positive experience using this app and services, always very helpful and the app is easy to navigate.
1 décembre 2024
Avis spontané
Réponse de SBK
Hi Dave,
Thank you very much for your review.
We are glad to hear you have a positive experience with us and our services.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Con merchants I opted in for bet the…
Con merchants I opted in for bet the £10 and get £40 in free bets offer, when my first bet was settle, I asked where my free bets are? They said Wes not eligible for them with no reason given, don’t touch them.
30 novembre 2024
Avis spontané
Réponse de SBK
Hi customer,
Thank you very much for your review.
Im sorry to hear of the negative experience you have faced.
If you believe this needs to be looked into further, please do email us on support@getsbk.com to look into this.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Réponse de SBK
Hi Craig,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Joined yesterday no problems,cashed out…
Joined yesterday no problems,cashed out a little bit of profit and it’s already in my bank,keep up the good work
23 novembre 2024
Avis spontané
Réponse de SBK
Hi Nicholas,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Avoid at all cost
Avoid at all cost. You deposit fine, bet fine but as soon as you win and withdraw, it’s over. You will not see that withdrawal and you will not be helped by staff.
The sign up page states instant withdrawals. The agents then say it is 6 hours maximum for a withdrawal to be received. I withdrew almost a week ago. Every day contacting via live chat and being told to wait for an email which have never came after almost a week.
No phone calls. No emails. Every time you contact via live chat they say the same scripted scam line of wait for an email.
Again, avoid this company at all costs. I am down over £100 on welcome deposit and still with a pending withdrawal on my account which will never come.
22 novembre 2024
Avis spontané
Réponse de SBK
Hi Jordan,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Amazing seb👏👏👏👏👏
21 novembre 2024
Avis spontané
Réponse de SBK
Hi Jonathan,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Would recommend
Only ever read bad reviews about SBK, so was a bit weary to use it, but I’ve had no issues with it. Very easy to use, love the layout and the way it looks - easily the nicest out of any betting sites I’ve used. Only problem I had was occasionally either on the app or using the desktop version, I was unable to watch the streams live as I had to deposit apparently, which made no sense as I had put money on the race already. Apart from that, was all good. Most I withdrew was £100 and I must have withdrew about £400 and it took 6-7 hours every time. Some sites are instant withdrawal, some aren’t, so can’t complain. Would recommend
This is only after 2 weeks use, so no idea if I will end up getting restricted in the future to 10p stakes like a lot of these betting sites do.
13 novembre 2024
Avis spontané
Réponse de SBK
Hi Luke,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Regarding your Live stream issue, I ask you to please contact us via Live chat or email us on support@getsbk.com with a screenshot so we can assist you better.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Good customer service and effiecient.
Good customer service and effiecient.
13 novembre 2024
Avis spontané
Réponse de SBK
Hi Mark,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
TAKES YOUR MONEY THEN SUSPENDS YOUR ACCOUNT 🤬🤬🤬
Let me sign up, took my £20 deposit and then instantly closed my account keeping my money, not responding to emails
11 novembre 2024
Avis spontané
Réponse de SBK
Hi Kelly,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
AVOID AVOID AVOID AVOID AVOID AVOID…
I WANT MY MONEY BACK Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID Thieves👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎Thieves🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK Kind regards
31 octobre 2024
Avis spontané
False advertising for free bets
I seen this company advertising online if you place one £10 bet higher than 2/1 I would recieve £40 in free bets.
I therefore deposited £100 and have placed numerous bets but still no free bet.
I messaged there helpline and i have just been told this from an agent..
" our system has determined that your not eligible for the bonus. I'm afraid we reserve the right too exclude individual customers from receiving bonus,s"
I would like too be told why I'm different from anyone else and also this is false advertising.
I will be lodging a complaint too IBAS if I don't recieve these free bets.
From a very annoyed and angry customer.
6 novembre 2024
Avis spontané
Réponse de SBK
Hi Kieran,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great customer service best I’ve had…
Great customer service best I’ve had and app generally good would recommend
3 novembre 2024
Avis spontané
Réponse de SBK
Hi Consumer,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great site best I've used no hassle and…
Great site best I've used no hassle and customer service great also 👍
3 novembre 2024
Avis spontané
Réponse de SBK
Hi Ben, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Live chat was very helpful and resolved…
Live chat was very helpful and resolved my issue quickly.
29 octobre 2024
Avis spontané
Réponse de SBK
Hi Katie, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Received excellent customer service…
Received excellent customer service from Oliver. Had a problem with a free bet not being credited back to my account and he sorted it straight away within 30 seconds.
The app interface itself is easy to use, great odds and selection of markets.
A great new customer offer too
21 octobre 2024
Avis spontané
Réponse de SBK
Hi Dean,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
People AVOID AVOID AVOID
People AVOID AVOID AVOID ! Poor with withdrawals and PROMOS ! they will give you free bets but then take them away as your not “Eligible” and looking at the previous reviews this is the worst gambling site on the planet ! RED FLAG 🚩 🚩 DONT TOUCH WITH A BARGE POLE !
19 octobre 2024
Avis spontané
Réponse de SBK
Hi Ashley,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great response time to my query Alice…
Great response time to my query Alice explained clearly what I needed to do to resolve my issue
19 octobre 2024
Avis spontané
Réponse de SBK
Hi Silkyskills,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great Site
Their live chat is amazing, the website is simple and easy to use
11 octobre 2024
Avis spontané
Réponse de SBK
Hi KiisuQ,
Thank you for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
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