Formal Complaint Regarding Incorrect Order Delivery and Lack of Response
Subject: Formal Complaint Regarding Incorrect Order Delivery and Lack of Response
Dear GetSetWear Customer Support,
I am writing to formally lodge a complaint about an incorrect order I received. On June 21st (Sunday), I ordered a Portuguese Ronaldo T-shirt in size XXL. However, the delivery I received was a size XL instead.
The order was placed via the ExpressFly Logistics platform, and the order number is EXP004408144-2068079674 from the Napsums Franchise. I have already provided photographic evidence of the incorrect item, along with my address details, to your team. Despite multiple attempts to contact your customer service on June 22nd, 24th, and 25th, I have not received any resolution.
On the 26th, I again contacted your support, but no follow-up has been made. This delay and lack of resolution is unacceptable. I have escalated this matter to my advocate and am now requesting immediate action.
I expect a prompt resolution, either a replacement of the correct size or a full refund, within the next 48 hours. Please confirm receipt of this complaint and advise on the next steps.








