I absolutely love these products, my hair feels really clean and I adore the scent, please make a perfume too!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lovely recyclable packaging delivered quickly with no issues Shampoo smells amazing and coped with all the products (wax mouse etc) leaving my hair clean and fresh - the conditioner was light and l... Voir plus
L'entreprise a répondu
Edited as they say they will make changes to their website This website is really misleading. The photos clearly show a full bottle of shampoo and conditioner. But the bottles arrive empty wit... Voir plus
L'entreprise a répondu
Wasn't sure if like these but thought I'd give it a try to cut down on plastic bottles. The first use did make my hair feel worse than usual, however after 2 weeks of using my hair feels great. My ba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Soaked
Informations provenant de diverses sources externes
🧖♀️ Created for convenience
🚿 Designed for your home
🌱 Developed with the planet in mind
💆♀️ Be kind to your head and be kind to nature
Coordonnées de contact
Royaume-Uni
- hello@getsoaked.co.uk
- getsoaked.co.uk
4,7
Excellent
59 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Swift service & great product
Items were received quickly, the handwritten note was a nice touch!
Love both the shampoo and conditioner, my hair feels great. Thank you Soaked.
13 janvier 2020
Avis spontané
Réponse de Soaked
Thank you for your review and feedback! Pleased to hear your hair is thanking you too, that makes us very happy. Take care and stay safe, Ella
Exciting new brand!
11 janvier 2020
Avis spontané
Réponse de Soaked
Thanks a lot for the rating! Best wishes, Ella
My wife bought these as we like to be…
My wife bought these as we like to be as eco friendly as possible. The glass bottles look great, but the shampoo and conditioner are not good.
Both of us have been left with scalps feeling itchy and our hair is wiry and dry.
Sadly we will be back on the hunt for another company to get refills for our glass bottles.
9 janvier 2020
Avis spontané
Réponse de Soaked
Thank you for your feedback, Ed! It's a shame to hear our products didn't agree with yours and your partner's scalp. We're actually developing a new formula that's set to launch towards the end of this year so please do keep in touch as we'd love a 2nd chance. Take care and stay safe, Ella
Lovely recyclable packaging, delivered…
Lovely recyclable packaging delivered quickly with no issues
Shampoo smells amazing and coped with all the products (wax mouse etc) leaving my hair clean and fresh - the conditioner was light and left my hair soft and not weighed down
Overall very pleased with it and hopeful that it’s a big reduction in my plastic usage
8 janvier 2020
Avis spontané
Réponse de Soaked
Thank you very much for taking the time to review us! We really appreciate it and are super happy to hear you're loving our products. Thanks again and stay safe, Ella
Great shampoo and conditioner
Great shampoo and conditioner. My hair smells and feels amazing!! The bottles are very nice too. Thank you soaked!
6 janvier 2020
Avis spontané
Réponse de Soaked
Thanks so much for your review! We're really glad to hear you love them. Stay safe, Ella
Really Impressed
Really impressed with the environmentally conscious packaging it came in. Wonderful product, so happy to be enjoying such lovely hair treatments in beautiful bottles and not worry about contributing to plastic pollution.
28 décembre 2019
Avis spontané
Réponse de Soaked
We're so pleased to hear you're loving Soaked! Thanks a lot for your review, Eleanor. Love Ella
Highly Recommend!
First of all I love the look and smell of these products. The amber bottles are lovely and stylish/minimalist in my bathroom.
They came in a really timely manner also.
When I got the original package unfortunately the conditioner had burst everywhere. Clearly this isn’t Soaked’s fault but Royal Mail. However, when I emailed about it I received a reply within minutes to say they were sending another immediately. This, again, arrived quickly with a lovely handwritten note to apologise. Shout out to Hollie and Ella for this-lovely touch and really appreciated.
I love the shampoo and no issues there. As I’ve read in another review the conditioner is a bit watery for my liking but I’ve seen a reply from the team to say they are working on this so I look forward to a new formula.
All in all I give 5 stars as service excellent and the only issue (runny conditioner) seems to be getting resolved. I’m already a loyal customer!
Thank you
Grainne
9 décembre 2019
Avis spontané
Réponse de Soaked
Thank you, Grainne, for your lovely review and feedback! You made our day. Love Ella
Hair feels great 🙂
Wasn't sure if like these but thought I'd give it a try to cut down on plastic bottles. The first use did make my hair feel worse than usual, however after 2 weeks of using my hair feels great. My bathroom also looks a lot less cluttered!
I do feel is if you look closely at the conditioner bottle that the label is not quite sealed properly at the top however it's not that noticable and doesn't look like it will come off anytime soon.
5 décembre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review, Laura! Your label should stay on the bottle for a very, very long time but let us know if it ever does start to peel and we'll send you another one. Love Ella
Great service
4 décembre 2019
Avis spontané
Réponse de Soaked
Thanks a lot for your review! We really appreciate it. Love Ella
Love the bottles
Love the bottles, the pouches don't fill them up though!
hair smells great after use
30 novembre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review! Yes our pouches are 350ml and the bottles are 500ml. This is so it's less likely to overflow when people are getting subscriptions and they can still fit through your letterbox! Love Ella
This website is really misleading
Edited as they say they will make changes to their website
This website is really misleading. The photos clearly show a full bottle of shampoo and conditioner. But the bottles arrive empty with a refill pack, the refill pack only fills just up to 2/3rds of the bottle.
You should be more transparent on this on your website. The reasons you give in the reviews for this being the case (allowing you space to refill via the monthly subscription) don’t stack up as the refills have a screw top and can easily be stored elsewhere until there is space on the bottle.
Measure out 350 ml of water in a measuring jug before buying and see if you are happy buying that much shampoo / conditioner for the price.
26 novembre 2019
Avis spontané
Réponse de Soaked
Hello Katy,
Thank you for your feedback and we’re sorry that you’ve been left feeling disappointed.
We have never wished to mislead anybody on this fact, it’s really not something we would be ashamed of as 350ml is the size of a standard shampoo bottle. We do state the size of the pouches clearly on the site but we will make changes to make it obvious that the bottles are larger than that and they don’t come pre-filled.
We really appreciate you taking the time to leave us feedback and we‘ll be sure to take appropriate actions so we can improve on this.
Have a lovely day, from Ella
Love the shampoo and conditioner
Love the shampoo and conditioner, left my hair feeling so silky and soft,and an absolute bonus it's in planet friendly packaging! Will definitely be buying refills, doubt I'll use any other shampoo/conditioner again
20 novembre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review! We really do appreciate and are so pleased you're loving Soaked 😄 Have a great day, Ella
Smells great
Smells great, leaves my hair shiny. Love the simple packaging aesthetic. Really happy with the product and would recommend it.
17 novembre 2019
Avis spontané
Réponse de Soaked
Thank you so much for your review! So glad to hear you're loving it. Have a lovely day, Ella
Excellent service
Excellent service! Fabulous product and looks great in the bathroom! 😊
14 novembre 2019
Avis spontané
Réponse de Soaked
Thank you very much for leaving us a review. We bet it does, we always love to see customer pictures!! I hope you have a great day, from Ella
Fabulous idea - few areas to improve
I think this is a fabulous idea! The bottles are really attractive and look great in the bathroom. Overall I think this is currently 3.5/5.
A few points to improve and I think this could really take off.
- The pouches didn't fill the glass bottles which was a little disappointing - only about a 2/3 full
- I think the pump for the bottle and the label could have been better quality, as I think the label will peel off if it gets wet (although I can't confirm this as it's not happened yet!).
- The conditioner does feel very thin.
Overall I think this is a good product, I got a promotion with the bottles filled for £15, and I don't think I would have wanted to pay £35 for the bottles alone.
14 novembre 2019
Avis spontané
Réponse de Soaked
Hello Rebecca! First of all, thank you so much for taking the time to leave us feedback, we really appreciate it.
I'm so glad you like the look of the bottles and the general concept.
- Regarding the pouches not filling the bottles all the way to the top, we've actually done this deliberately. As our products are ordered on subscription, we have made the bottles larger than the pouches so that when your next delivery arrives, you will have space left in the bottle if there is any excess.
- I'm sorry you don't feel the pump and label are of sufficient quality. We tested over 150 types of pump to find the perfect one and it should be very sturdy and long-lasting. The labels are made from the highest quality vinyl and are 100% waterproof. Please be rest assured they won't come off when they get wet. If your label does come off or the pump breaks, please let me know and I will be happy to send you another for free.
- We agree that possibly our conditioner is a bit too runny. Whilst the ingredients are still very nourishing, it may feel thinner than conditioner that you're used to using. We are working on this as we speak and are hoping to release a new conditioner (and shampoo!) very soon!
Once again I want to thank you for your feedback - it really helps us as we grow!
Best wishes,
Hollie
The Soaked Team
Réponse de Soaked
Thank you very much for your review, Bethany! Have a lovely day, from Ella
Simply beautiful!
A beautifully packaged, beautiful smelling, and beautifully considered product!
27 octobre 2019
Avis spontané
Réponse de Soaked
Thanks so much for your review! We really appreciate the time it took. Have a great day, from Ella
Excellent product and service!
25 octobre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review, Lucy! Have a lovely day, from Ella
My thick hair needs a richer conditioner sorry
I love the concept. I love the design and the style. I found the shampoo nice but my hair is pretty thick and unfortunately the conditioner left my hair quite dry.
24 octobre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review and feedback! The conditioner isn't very suitable for dry or thick hair, we are working on bringing out a specially formulated conditioner soon. So pleased you're loving everything else. Have a great day, from Ella
What I liked most was the smell
What I liked most was the smell. You need to convert that same smell into bath and shower products too. Would be really fab.
24 octobre 2019
Avis spontané
Réponse de Soaked
Thank you very much for your review and feedback! We'll add it to the list 😜 Have a great day, from Ella
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.