VITAL+ Avis 692

Ice bath and chiller.
epic quality, been running day and night for 4 months
happy days.

Great product... but service was fabulous. Had an issue and they fixed it fast and well

The infra red sauna pod is awesome. So easy to set up and works brilliantly. We love it.
Also the customer service is great, they are so supportive and knowledgeable.
Cannot fault the product or the Service

When I had an issue with the chiller the customer service team was prompt and kind with the response. They also quickly remedied the situation.

Outstanding. Heaps of room to stand as I’m a tall man. The seats just the right height. I use my Vital Plus for 25 minutes prior to bed, have an and shower and then hit the pillow. It has made my sleep so much better. I wake refreshed and ready to smash out a new day. No more waking up stiff and sore.

Extremely pleased with the products and the customer service is top notch .I had a small issue with my cold plunge, a bump and some air leak and no matter what I tried, it didn’t work. They were really useful and sent a replacement really quickly.

Delivered ahead of schedule.
I had one speed wobble with installation and operation (my own fault) that Carl via email promptly supported me with and it was resolved immediately.

If I could give zero stars, I would. Been contacting this company for three weeks! They sent me a used damaged item item. I never got an email back and put in a claim. They finally emailed me to ask me to cancel the claim and they would send a replacement right away. So I did and now here I am with nothing. They will not return emails nor send a replacement. I would never recommend this company to others! Stay far away. Scam company. I bought the unit for a lot of money. I am going to report them to every possible agency. It is very important to let the world know about their scam!

Easy to erect following off the diagram rather than video in beginning
Love it heats well
Fits great on my covered verandah
Just what I needed
Thank u. 🌻

Very easy to put up, directions were really clear and the yt video helped as well.
I have used it a few times now, it has been a great addition to my home gym area.

I recently purchased the Vital+ infrared sauna tent and couldn't be happier with both the product and the company's customer support.
Customer Service Excellence:
Vital+ recently went above and beyond when I had an issue with my ice bath chiller - they replaced it under warranty without hesitation. Their commitment to standing behind their products and looking after customers is genuinely impressive. This is a company that clearly cares about the long-term relationship with their customers, not just the sale.
The Sauna Tent:
The infrared sauna tent itself is fantastic. It heats up efficiently, the construction quality is solid, and it's been a game-changer for my daily wellness routine. I use it nearly every day alongside my ice bath for contrast therapy, and the combination has been incredible for recovery and overall wellbeing.
Minor Design Considerations:
The only small concern I have is regarding the placement of the electronic remote/controller - it sits in a position where it's exposed to significant heat during use. Over time, I wonder if this might affect the longevity of the electronics. Perhaps in future iterations, Vital+ could consider relocating the controller to a cooler zone or using more heat-resistant materials for this component.
That said, knowing how responsive Vital+ is to customer feedback and their commitment to continuous product improvement, I'm confident they'll take this kind of input on board.
Overall:
Even with that minor consideration, this is an easy 5-star review. The product delivers on its promises, and the company's customer service is genuinely world-class. If you're considering a Vital+ product, buy with confidence - they'll look after you.
Highly recommended for anyone serious about their recovery and wellness routine.

I was a little dubious about purchasing as there are so many on the market but i am absolutely thrilled with the Sauna pod, Easy to set up and it takes about 8 - 10 mins to warm up and is plenty hot enough on number 5 setting. I would definitely recommend Vital+ to everyone.

When researching inflatable plunges I came across a number of suppliers offering what seem to be very similar products at similar prices. I chose Vital+ because they had the best customer service reviews when customers encountered issues. It turns out I did have an issue (a very slow air leak in my tub). The support was excellent, very responsive, took me through some diagnostics, and then promptly dispatched a replacement.

Would have been higher .
AI response was generic and provided incorrect information,
Would have been good to be able to TALK with people.
Did not get answers to directly asked questions
Happy with discount

Great infrared sauna would highly recommend

Excellent customer service. We had an issue with our chiller and the vital plus team resolved quickly and easily! Love the app

Best thing I ever bought, fills me full of energy for the whole day

Excellent customer services and the steam sauna is a must for anyone looking to take there fitness recovery to another level. An excellent investment for health and wellbeing.

Part of me was a bit skeptical buying a brand new product during the early launch phase, especially considering it was the company’s first attempt at a premium wood sauna. But after reading all of the glowing reviews on here, and interacting with them on Instagram, I felt confident that Vital+ would be great to work with even if some issues came up. Well I was right. Some issues did come up. My order was a bit delayed, the shipping/tracking info wasn’t sent out initially, and then my unit arrived with a small amount of damage. But, exactly like I guessed and hoped, Vital+ provided phenomenal customer service the entire time. They were quick to answer all of my message or emails, and provided super detailed answers and offered a small refund for the slight inconvenience of having to fix the little bit of damage. The XEN sauna is absolutely incredible and feels and performs like a unit that should cost twice as much. But above all, Vital+ provides some of the best customer service I’ve ever experienced in my life. They’ve earned a customer for life.

For the price this is a great product, I love my Sauna Pod. Is exactly as in description and on the videos , very accurate and honest so I'm very pleased I made the right choice. It helps with my aches & pains and tense muscles and fits perfectly in the corner of the bedroom. Heats up super fast, can as hot as a traditional sauna like the ones at the gym etc, light & temp controls works well. If you love saunas or have aches/pains etc that respnd to heat therapy I would not hesitate in recommending this to anyone to try it out.