Weave Avis 606

We have been using Weave at our dental practice for over 1.5 years and were very satisfied — until a feature we relied on daily stopped working. The medical history autofill into our digital forms (integrated with Open Dental) was functioning perfectly for over a year and a half, and then it simply stopped.

When we contacted support, instead of troubleshooting the issue, we were told that medical history autofilling into forms is a "feature request" — meaning it doesn't exist. This is completely inaccurate. Weave has published their own help article titled "Create a Medical History Form and Collect Information with Open Dental v-18" on their support site (weavehelp.com), which clearly documents this as a supported feature. It is not a feature request — it is a broken feature.

We have gone back and forth with multiple support technicians who continue to give us the runaround rather than escalating the issue or acknowledging that something broke on their end. This level of support is unacceptable, especially for a healthcare practice that depends on accurate patient intake and medical history data.

We expect Weave to honor the functionality that was working, is documented in their own knowledge base, and that we have been relying on. This needs to be escalated and resolved — not dismissed.

I have a medical practice and I am very disappointed in this company. First and foremost, the company's communication plaftorm that I paid dearly for was very poor. Free apps like Whatsapp and Doximity deliver far better sound quality.

Moreover, we were assured that we would be given a month to month contract while we tried out their platform. We notified them very quickly when we realized the sound quality was poor and reached out to their customer service for support. They suggested a few generic tips (like make sure you have a good internet connection, which we did by the way), but this didn't change the call quality issues (I consistently felt like my voice was being "muffled" and there was a persistent echo.

Needless to say, nothing changed and within weeks, we alerted the company promptly that we would not be able to continue their service due to the call quality issues and requested a prorated fee reduction for month 2. They of course ignored this and proceeded to charge us for the entirety of month 2 despite the fact that we are not using it.

Perhaps you will have a better experience with them, but I am left underwhelmed and disappointed by them.

AVOID AT ALL COSTS! Horrible customer service, and a Horrible platform. I wish I didn't lose so much money and I knew better.

There is no way to cancel your account on the website. The chat function refers you to the customer service number. They answer and then put you through to a customer service team, and then you just stay on hold. I would advise caution with this company.

I would strongly caution people about this company. They took over a week to get our phone lines transfered. I run a large business and we were without a working phone for over a week and a half. Most of the people we contacted didn't even know what was going on and told us they were unsure what was happening.

They kept promising us it was being worked on but nothing was getting fixed. I lost thousands of dollars because of the incompetency of this company not knowing how to switch over a phone number.

When we tried to talk to them about being compensated for this mo apologies were given and nothing given to us to compensate for the thousands of dollars my company's lost.

Very ignorant company that doesn't care about customer service. Business owners beware!

We transfered to Weave in January 2026 following the transition, we experienced several weeks of ongoing technical issues, compounded by a significant lack of communication from your staff. Prior to the transfer, I was assured that a credit of $1,600 would be provided to cover the early cancellation fee incurred with our previous provider; however, this credit has not been issued.

Additionally, when our primary business number was ported, it was not configured correctly. As a result, for nearly two weeks, callers received a message stating that our number was not assigned. As a frontline mental health service provider, this disruption had serious consequences for the individuals and communities who depend on us for support.

To mitigate the impact, we were forced to implement a temporary phone number and undertake the time-consuming process of updating this information across Google and various social media platforms in order to maintain communication with our clients.

Despite multiple emails and requests for assistance and compensation, we have yet to receive a meaningful response as of March 2026. This lack of accountability and follow-through is deeply concerning.

Worst customer service. Greedy company, keeps finding ways to mess up their own customers. Big headache. Phone issues since last 10 days have not been resolved. All 5 phones stopped working together.

This truly has been a nightmare. For a communications company they are impossible to communicate with. There is no tech support ... and our On boarding person has been impossible to get in touch with. What it feels like is as soon as they got the signature on the contract they ghosted us. Leaving us without the ability to process credit card payments... Saying they would call us some time tomorrow when that Team is avail. Since they have not ever been available when we have called in I am not very hopeful. Very disappointed with the experience.. and it seems like I am not alone from reading the other reviews.

Now they outsourced customer support and if you very lucky you might get someone in Utah that actually knows what they are doing, otherwise the out sourced customer service will block you from getting real help, Our main office has been without call in for 3 days and still no meaningful help. Went from great to simply really terrible.

I simply would not recommend Weave to anyone. As someone said, "Once they have you, they have you." The entire onboarding process is more stressful than any prior experience I've had. It should not take weeks to verify a business after supplying the necessary documentation the proves said business. I have been essentially ghosted by my onboarding specialist, which has forced me to use their general customer support line, and you can imagine how productive that has been just based on other negative reviews about their customer support. There is no direct or clear way on how to cancel your subscription - you have to call CS and they will tell you that someone will call you back. Everything they do seems to be so opaque, as to leave you wondering what actual value they provide you as a service. As others have mentioned, there are many other companies just like Weave that will do the same job at a fraction of the monthly cost. Do not work with them.

Do not use this company. The poorest customer service ever. After they go through the onboarding process, you have no direct customer service. They lie about their services and tell you they can integrate with your EMR....not. They lie and tell you that they are porting all your telephone numbers but they only port your main telephone number and fax. So now you are paying Weave and your original phone company. You can't just go to your copier and fax documents without going through the app. If you are unhappy with Weave, it is virtually impossible to get your phone numbers back. They literally block the process of porting your numbers back so they can continue to bill you. So stay away from this company. Don't get caught in their advertisement hype!!

Weave is easy to navigate and I love being able to talk to clients when I’m off, but through the clinic phone.

weave is awesome and very useful tool

We started using Weave at our dental office six years ago, and it’s been a game-changer. From centralizing patient communication to streamlining recall and reactivation workflows, the platform has delivered real results.

Weave has been very useful at our practice. It’s great that it’s connected with our system it makes it so easy to utilize.

I love using weave in our practice, with a busy and fast paced world this makes it easy to connect with patients, easy to send forms and photos. Customer service is always quick to respond and Helpful.

Easy to use, super patient friendly.

I think Weave really wants us to have a lot of options and various tools to use, but I would say the interface can be a little overwhelming a bit. Having access to everything is nice and convenient however.

We love Weave because it makes our job easier when communicating with our patients. It really helps with feeling more connected with our patients which really helps in the business aspect of things. Patients comes back and we keep our schedule full.

Weave has been a great tool for our company. It is very nice to be able to remotely check texts and calls for improved efficiency of our business.