Global Fitness and Leisure Avis 4

Terrible quality. Charger broke after 15 months with light usage (charged maybe 15 times total), Progear bike was under repair for a sizeable part of 1 year warranty period. During repair, GFL did not work well with repairer and shipped unnecessary component despite repairer's request, wasting lots of time. I had to mediate between repairer and GFL. GFL also has history of not paying the repairer for postage, which is really unethical.

GFL doesn't have a basic understanding that Australian Consumer Law guarantees are separate from warranty period and insists on strict application of 12 month warranty. Wanted to charge me $65 for a replacement charger, the exact model is literally on Alibaba for $7.

Dropped it down to $45 after I raised Australian Consumer Law. After a lot of back and forth to which the GFL rep Victor kept repeating the same warranty excuse, I said he lacks basic reading comprehension, to which he got petty and rescinded the offer.

Never dealt with a more immature brand. Case now raised with the ACCC to teach these guys their legal obligations.

DO NOT BUY anything from this company. We brought a LSG Treadmill which stopped working within a short time and this company asks for money on warranty parts and repair.

Re: Case #ID113665: * Assembly Enquiry * RC81 * SO425121 *

We would like to sincerely thank Corey, who provided awesome service. He was punctual, polite, and patient.
He efficiently solved our problem with a recumbent exercise bike (RC-81), bought from Harvey Norman.
Robert & Wendy Jacobson

Great after sales service, great product....deal with confidence. They really care