Costa Coffee Avis 

I have had to contact customer service twice over the last year or so. They responded but their attitude is always the customer is always wrong. I can’t see on the app what they are telling me. My partner gets emails informing them of offers and when they are about to expire, but I don’t, so apparently that is my problem. Thankfully other coffee chains are available

Really nice coffee in the leigh Spinninggate branch

Visited Costa coffee east grinstead waited nearly 15 mins to be served, just two people serving one constantly making Frappes. Other taking orders nobody making coffees. Not enough staff especially as it was lunch time. One lady left the queue due to the fact service was so slow

Friendly staff and strong coffee. Always nice to chat to baristas there.

Paid for an e gift card as a present for my brother they never sent it but took the money. Sent several messages on the app and sent emails, absolutely no response. Costa no longer have a phone contact. I would have given 0 stars but unable.

Decently clean and proactive coffee shop, think Costa has lost it touch a little bit coffee bit bland and milk taste bit odd maybe is just me but many might agree,

Costa Coffee, George Square, Glasgow, use this coffee shop on a regular basis. Great coffee, great food, good staff and the most disgusting gents toilets I have ever had the misfortune to use.
Over a period of three months, the mens urinal has been out of action, the had dryer doesn't work, they don't provide soap, the stench is awful, the one working urinal had cheese blocking the drain & a pool of urine on the floor. I spotted a staff member unable to wash his hands properly & then handle customer's food!
Reported to the staff in early July, no change two weeks later so I reported to Costa via their app - no reply. Early August, reported it to Costa via their app a second time & still no reply.
Would avoid at all cost for hygiene reasons, Costa don't appear to be interested so I won't be hurrying back.

Great cup of coffee, Costa St Andrews, but the tables needed wiped, the wheelchair ramp was missing going in, then the woman realised struggled with the wheelchair and then she put it out. As for the tables, the place was quite empty so no need for the tables to be covered in crumbs, not to mention the floor covered under the tables with bits of muffins. No need for it.

Visit Costa in Wyndley yesterday to hear the manager screaming and shouting at the staff in front of customers. This isn’t the first time Ive heard of this here but my first time witnessing it. I feel so very sorry for some of the employees here as they are very young so guessing their first job. What a toxic place to work. Please remember your managers are supposed to lead by example not rule with an iron fist. Poor choice in management Costa!

Wouldnt recommend them to anyone !! Their customer service is appalling !! Trying to contact them by email or dm is a joke. Not surprisingly no phone number. Your lucky if you receive a response !! When replying back, they dont bother. Am considering deleting my a/c with them & buying from an independent coffee shop where its slightly cheaper & not bothered about the loyalty scheme.

If I could give o I would I have tried to get in touch with customer service but no luck I’ve lost my costa card and someone found it and had been using it !!!! I’ve tried emails and no numbers to get in touch ! Still no reply no email or message

Bought a £15 e-gift card for a friend in hospital, friend hasn't received it, we've triple checked the e-mail address, their spam/junk folders etc, we simply don't have it.

Contacted Costa through their web form, the only way to contact them a week ago, repeated this twice since and even tried messaging them through Twitter/X.

Not a single response from Costa, just automatic reply when you first submit the form. Absolutely terrible customer service, how can a company of this size and profit be able to act this way?

Costa, please respond to me!! Case numbers:

CAS-1128277-L2Q0P8 CRM:0497804858
CAS-1131625-R1S3J3 CRM:0497807733
CAS-1133307-H3B7X1 CRM:0497809105

Allowing dogs into your coffee shops is welcome news.
10/10 for a great initiative.
Starbucks OK but back to Costa again.

Nantwich Costa Coffee Id give it Zero stars if I could. My friends, family and I usually love Costa coffee for a drink and snack. Although I have never used this one to eat in and I won't be going at all now. We've always bought Costa vouchers for each others birthdays as a treat too. Today I was absolutely shocked of how I was treated by 2 staff in there, it's a long story but basically they were arrogant and rude and because I dared to complain at being ignored and left waiting whilst the male who should know better ( he's not a youngster) was busy chatting to the lady before me and allowed another woman to push in front of me and started chatting away to her making his serving far longer. Very reluctantly the young female served me with a right attitude because I had complained to the man and I was not thanked for my custom at all. Absolutely appalling attitude from staff I'm making a formal complaint.

It's 6 days since I replied to Costa customer service with my details of events that caused me to complain and I've heard absolutely nothing back!!! 10 days now and still no response say's a lot about their whole customer services from shop floor to management.

Update it is now 31/07/24 At last I have received a reply. They have sent an apology and complimentary drinks. And are going to look into my complaint and send on to management. But I won't be using Costa coffee in NANTWICH ever again..

Nice day, thought I'd have a coffee and toastie at Costa. Usually pretty good and, as a disabled customer, they have always bought my drinks etc to the table. Very much appreciated. However on this day I sat outside with my coffee and waited for my toastie to be called. And waited. And waited just a little bit longer. I eventually went in to the store to find my stone cold toastie sitting on the counter - " we called the order a few times" was the response with attitude. I wrote in to complain but again, was given a rather abrupt "you're fault you didn't hear it being called and we don't offer table service" Well if that's the case, don't put chairs and tables outside and be consistent with helping disabled customers. Will certainly think twice in future about stopping there for a snack.

Tasty food and well presented and served. really nice staff, who made you feel welcomed, at the Devices cafe in the market square. I shall definitely take my great nephews, who are 4 & 6 !, very soon, as the cafe layout is nice airy and open, with great background music.

Gone downhill and prices up
I stopped having coffee there few years ago as it tasted vile now hot chocolate going same way it was weak so asked for top up
Poor service poor value high prices forget it

I had big problem getting back into Costa App but manager Andrew took great time and effort to help and sort out problem.Big thankyou to Costa Norwich Next branch,would highly recommend.

Really expensive, terrible reward scheme. Using a reusable cup often results in you getting less and half the time they use a plastic cup to make your drink which defeats the point. Also shocking customer service, never had a good experience with them, they don’t care.

My granddaughter works at a branch of Costa coffee in the centre of Brighouse.
The past two times she was supposed to receive her wages on the Friday. Here we are on Monday and she STILL hasn't been paid, same carry on as last time.
I cant seem to find the head office. Absolute rubbish!! I hope she won't be there much longer.
No wonder their profits are high!