Mis sold annual travel insurance renewal. Changed list of countries that form Europe to exclude Cyprus. Only found out on travel insurance certificate. Not warned prior to renewal. If they had, would... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I purchased a travel insurance policy from Gigasure via confused.com (my favourite comparison site for many years). My wife and I are retired and have quite a list of pre-existing medical conditions,... Voir plus
L'entreprise a répondu
Brilliant, logical layout and easy to navigate app. Can update medical conditions easily via the app. Or if you prefer, telephone very helpful Customer Service (with callback request) and at n... Voir plus
L'entreprise a répondu
My husband and I recently had to cancel a trip to Australia because our grandson was born extremely prematurely and was very poorly. The staff at Gigasure were so understanding and the online claim pr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Gigasure, we believe Travel Insurance should adapt to your journey, not the other way around. That’s why we offer customisable Travel, Backpackers, Car Hire Excess Insurance and Van Hire Excess Insurance, allowing you to tailor your cover by adding or removing benefits to match your specific needs and budget. With the Gigasure app, we put control in your hands, enabling you to easily manage, purchase, and Boost your policy mid-term. Gigasure is innovating the travel insurance industry, redefining how insurance is delivered and experienced providing added value for the end user. With flexible, customisable policies, real-time parametric benefits through GigaShield, and a powerful, user-friendly app, Gigasure empowers UK travellers to take control of their journeys. From on-demand cover upgrades to instant payouts for flight and baggage delays, we’ve built a smarter, tech solution that simplifies policy purchasing and management. By blending digital tools with a deep understanding of modern travellers’ needs, Gigasure is leading the way in making travel protection safer, more seamless, and more responsive than ever before. Explore the world confidently with Gigasure, knowing you have reliable, responsive insurance that truly understands your needs.
Gigasure, your travel companion
Écrit par l'entreprise
- Our Products:
- Travel Insurance. Backpacker Insurance. Car Hire Excess Insurance. Van Hire Excess Insurance.
- The Gigasure app empowers you to:
- Get quote and buy Travel Insurance in quick steps. Manage your policy. Access, activate and use your GigaShield Flight Delay and Baggage Delay benefits. Easily Boost your existing policy. Renew your policy seamlessly with just a few taps in the Gigasure app. Reach our friendly Customer Care Team instantly. View and download your insurance documents on the go. Submit claims quickly and with ease.
- Post-purchase Boosts:
- Adventure Sports and Activities. Cruise cover. Extended Travel Disruption. Winter Sports. Golf cover. Business travel
- GigaShield - Travel Disruption Benefits:
- GigaShield Flight Delay provides you with access to an airport lounge or prompt cash payment if your flight is delayed by 3 hours or more. GigaShield Baggage Delay provides you with a prompt cash payment when you enter your airline Property Irregularity Number (PIR) into the Gigasure app, if your airline baggage does not arrive.
Coordonnées de contact
3rd Floor, Fitzalan House, Fitzalan Court, CF24 0EL, Cardiff, Royaume-Uni
- 020 4587 2875
- customercare@gigasure.com
- gigasure.com
Travel worry-free with Gigasure
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to buy and covered all I needed…
Easy to buy and covered all I needed for trips to Belfast.
8 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Competitive price and easy sign up process
The price was very competitive compared to other providers and it was very easy to purchase compared to other providers. Haven’t had to claim from them yet so that’s why I haven’t rated it 5 stars.
1 février 2026
Réponse : Gigasure
We appreciate you sharing your feedback. We're happy to hear that you found our prices competitive and the purchase process easy. We hope our services meet your expectations should you need to file a claim in the future.
very helpful and easy
15 avril 2026
Réponse : Gigasure
We appreciate you sharing; we are so glad our services were very helpful and easy for you to utilize.
Can’t give a review at the moment as I…
Can’t give a review at the moment as I have just taken out the policy, if I have to make a claim I will leave a review then, but hopefully that will not be necessary
15 avril 2026
Réponse : Gigasure
We appreciate you taking the time to share your initial thoughts. We hope you won't need to make a claim, but we're here to support you if you do.
Very easy to use
I only marked it as 4 because I added cruise cover to my quote, and it did not tell me the amended cost. I had to go back and find it on the quote.
15 avril 2026
Réponse : Gigasure
We appreciate you bringing this to our attention. We're sorry the updated cost wasn't clearly displayed when you added cruise cover to your quote. We'll review the process to improve clarity. Thanks for your feedback.
Réponse : Gigasure
We're happy to hear that our product meets your needs at a great price for the year. Thank you for your positive feedback; we appreciate it.
Excellent experience
Very good experience. Very easy to take out travel insurance. I ended up having to claim following missed ports on a cruise. I’d taken out the cruise cover as an add on. I got through to customer services very quickly and they were really helpful. I’ve received a response within 3 days saying my claim has been approved etc. I was very impressed .
13 avril 2026
Avis spontané
Réponse : Gigasure
We're happy to hear that your experience was very good and the travel insurance was easy to arrange. We're glad our customer service team was helpful and your claim was approved quickly following the missed cruise ports. We appreciate your feedback.
Claim sumbitted via the app on the 20th…
Claim sumbitted via the app on the 20th of March. It's now the 17th of April and I still haven't heard back from them. Chat via the app seems to be unmanned. Don't waste your good earned money on this insurance.
20 mars 2026
Avis spontané
Réponse : Gigasure
We appreciate your feedback and are glad you found a great travel insurance offer with us. Thank you for sharing!
Absolutely Brilliant Travel Insurance app
Brilliant, logical layout and easy to navigate app.
Can update medical conditions easily via the app.
Or if you prefer, telephone very helpful Customer Service (with callback request) and at no extra cost unlike some other insurance companies!
Once the Gigasure "card" complete with QR code is added to your Google or Apple wallet, everything is there at your fingertips.
'Gigashield' protection for flight delays and baggage loss is another fantastic feature at no extra cost. Highly recommend Gigasure.
13 avril 2026
Réponse : Gigasure
We're happy to hear that you find our app's layout logical and easy to navigate. It's great to know you appreciate the ability to update medical conditions and find our customer service helpful. We're also glad you like the Gigashield protection. Thank you for recommending us!
Seems to be a good cover of insurance…
Seems to be a good cover of insurance for the best price found online.
The proof of a good insurance is the ease of claiming and payout if anything should go wrong
13 avril 2026
Réponse : Gigasure
We appreciate you sharing your feedback. It's great to hear you found a good value. We're here to provide support if you need it.
FAST AND FAIR
NEEDED INSURANCE FOR A SHORT TRAVEL AND FOUND ONLINE THIS COMPANY, REALLY QUICK AND FAST TO BUY. HOPEFULLY WONT NEED IT.
1 avril 2026
Réponse : Gigasure
We're happy to hear that purchasing our travel insurance was a quick and easy process for your trip. We appreciate your feedback and hope you have a safe journey!
Réponse : Gigasure
Thank you for your kind review! We really appreciate you taking the time to share your positive experience with us.
Renewal questions over new injury
I was struggling to correctly identify a new injury and had to contact customer service who called back when promised and made it easy to renew witrh e-mail assistance
13 avril 2026
Réponse : Gigasure
We're happy to hear that our customer service team was able to help you identify your injury and simplify your renewal with email assistance. Thank you for your positive feedback.
Sign up was easy to claim we will wait and see
It was easy to sign up for the travel insurance and at a very good price. The cover is equivalent to other Companies that would charge much more, however, the real proof of the insurance is how they deal with any claims so I reserve full judgement and will update this review should I be unfortunate enough to need to claim.
12 avril 2026
Réponse : Gigasure
We appreciate you sharing your experience. We're happy to hear that you found our sign-up process easy and our pricing competitive. We'll be here to support you should you need us. Thank you again.
Recent insurance covers all my needs
Recent insurance covers all my needs. Quick and easy to arrange
14 avril 2026
Réponse : Gigasure
We are so happy to hear that you had a quick and easy experience and that our insurance meets all your needs. Thanks for your feedback.
Réponse : Gigasure
Thanks for your kind words! We’re glad you felt our pricing was right for you – we believe great cover should always come at a fair price.
Réponse : Gigasure
We're happy to hear that everything was straightforward and resolved quickly for you. Thank you for your positive feedback; we appreciate it!
Fast efficient service
14 avril 2026
Réponse : Gigasure
Thank you for your kind review! We really appreciate you taking the time to share your positive experience with us.
Very straight forward process
Very straight forward process, good communication and prompt email
5 avril 2026
Réponse : Gigasure
We're happy to hear that you found the process straightforward and appreciated our communication. Thank you for your positive feedback and time!
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